Technology Stewardship Resource Slides - Girl Scouts Leadership Conference

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Girl Scouts of America Leadership and Development Conference, July 2010, Edith Macy Center, NY

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  • Official Girl Scout 620, 1950s Uploaded on October 26, 2009 by national museum of american history http://www.flickr.com/photos/nationalmuseumofamericanhistory/4047905678/
  • As we dug into the PRACTICES of technology stewardship, we realized they were part of a system, a habitat in which a group, community or network interacted. That there were intersections between the defined set of tools in a group and those used by individuals. There were overlaps and disconnects.
  • Ten years ago, when someone wanted to set up a set of tools to support a community of practice, they called up IT. Install Lotus notes. “Give me a SharePoint set up.” And that was that. Communities rarely had control of their online environments. There was a gulf between designers and users. Unless of course, they were coders. Now we have access to a wide variety of tools, some of which are technically difficult to set up, and others that are available at a click of the button. Who is paying attention to these tools? Photo credit: http://www.flickr.com/photos/dani3l3/364684710/
  • Technology stewardship is not a solo gig, but by, of and for the community. It is about that balance between control and emergence, between "self-organizing" and "organizing on behalf of others." It balances the wisdom of the group, with the reality of getting things done.
  • Stewardship typically includes selecting and configuring technology, as well as supporting its use in the practice of the community.” It’s not just an “up front set up role” but something that is part of the life of the community. Etienne Wenger says 'Design and little and practice a lot.'  That applies to any aspect of community leadership!
  • In our research of CoPs we noticed 9 general patterns of activities that characterized a community’s orientation. Most had a mix, but some were more prominent in every case. Image: Wenger, White and Smith, 2007
  • Before you do the Spidergram exercise, read through the orientations and think of some examples from a number of contexts. I’ll offer two examples as well in subsequent slides.
  • Here is an example drawn from the book “Red-Tails in Love: Pale Male’s Story -- A True Wildlife Drama in Central Park” by Marie Winn. Vintage Books, 2005 The book tells of a community of bird watchers in Central Park and exquisitely describes their practices. This is a predominantly face to face group that might use some social media, but not as their central way of interacting. They are a large, diverse group, but tightly geographically bound to Central Park in New York City. They might fill this spidergram differently than I might, but this is just an example! Image: Wenger, White and Smith, 2007
  • KM4Dev (http://www.km4dev.org) is a global network of practitioners interested in knowledge management and knowledge sharing in international development. Over 800 members are subscribed to the email list which had it’s origins in July 2000. It is both a well established but loosely bounded network that interacts primarily online, with once a year meetings that a small subset attend.
  • You can see how different groups have different priorities. It is a bit like a community activity “finger print.” The next step is to think about what tools support the different orientations.
  • What was interesting was that these orientations had implications beyond communities. They could be a useful analysis, diagnostic and measurement tool for the application of social media to an organization’s work.
  • Here are some examples of social media tools that support the orientations. Keep in mind that while a tool may have been designed for a specific purpose, people regularly and imaginatively use them in different ways.
  • Technology Stewardship Resource Slides - Girl Scouts Leadership Conference

    1. 1. Making sense of the technology landscape for learning & leading Girl Scout Leadership Gathering Macy Center, NY Nancy White Full Circle Associates Technology Stewardship http://www.flickr.com/photos/nationalmuseumofamericanhistory/4047905678/
    2. 2. http://technologyforcommunities.com/
    3. 3. Tech + Social: Technology has fundamentally changed how we can be together
    4. 4. What the %&*# is a technology steward? http://www.flickr.com/photos/dani3l3/364684710/ Nancy White Full Circle Associates
    5. 5. http://www.flickr.com/photos/dani3l3/364684710/ “ Technology stewards are people with enough experience of the workings of a community to understand its technology needs, and enough experience with technology to take leadership in addressing those needs…
    6. 6. Stewardship typically includes selecting and configuring technology, as well as supporting its use in the practice of the community.” Wenger, White and Smith, 2007
    7. 8. Leaders as Tech Stewards
    8. 9. Girls as Tech Stewards
    9. 10. Orientations
    10. 11. … meetings … relationships … community cultivation … access to expertise … projects … context … individual participation … content publishing … open-ended conversation Community activities oriented to … Base material from: Digital Habitats: Stewarding technology for communities © 2009 Wenger, White, and Smith
    11. 12. <ul><li>Meetings – in person or online gatherings with an agenda (i.e. monthly topic calls) </li></ul><ul><li>Projects – interrelated tasks with specific outcomes or products (i.e. Identifying a new practice and refining it.) </li></ul><ul><li>Access to expertise – learning from experienced practitioners (i.e. access to subject matter experts) </li></ul><ul><li>Relationship – getting to know each other (i.e. the annual potluck dinner!) </li></ul><ul><li>Context – private, internally-focused or serving an organization, or the wider world (i.e. what is kept within the community, what is shared with the wider world) </li></ul><ul><li>Community cultivation – Recruiting, orienting and supporting members, growing the community (i.e. who made sure you’re the new person was invited in and met others?) </li></ul><ul><li>Individual participation – enabling members to craft their own experience of the community (i.e. access material when and how you want it.) </li></ul><ul><li>Content – a focus on capturing and publishing what the community learns and knows (i.e. a newsletter, publishing an article, etc.) </li></ul><ul><li>Open ended conversation – conversations that continue to rise and fall over time without a specific goal (i.e. listserv or web forum, Twitter, etc.) </li></ul>Base material from: Digital Habitats: Stewarding technology for communities © 2009 Wenger, White, and Smith Orientations What do they mean?
    12. 13. activities oriented to … Example: The Birdwatchers of Central Park … open-ended conversation … meetings … projects … access to expertise … relationships … context … community cultivation … individual participation … content publishing Weekly bird walks, winter bird feeding fillings, irregular celebrations and events… Advocacy drives, adopt parts of the park, bird counts… The participation of the “Big Guns,” and “Regulars.” Mostly F2F Note when people missing… Invite people in Internal and External focus: Publishing, the “Register,” available to media… While everyone pays attention to the community, no centralized efforts… Anyone can bird watch, but sharing what you see/know is important…so the community accommodates both The “Register” (print) is central to community… Bump into another bird-watcher? Have a conversation… Base material from: Digital Habitats: Stewarding technology for communities, © 2009 Wenger, White, and Smith
    13. 14. activities oriented to … Community Name: KM4Dev global knowledge sharing network … open-ended conversation … meetings … projects … access to expertise … relationships … context … community cultivation … individual participation … content publishing Base material from: Digital Habitats: Stewarding technology for communities © 2009 Wenger, White, and Smith With only one meeting a year, large size and diversity, KM4Dev focuses on enabling individual participation. Community knowledge wiki, content management system to bring together resources. Email list is core of community activity Once a year and only about 10% do/can participate. When funding allows. E.G. supporting ShareFair Informally via the email list by asking/answering questions. Relationships mostly via meetings and core group. Strongly external – all resources public/shared. While everyone pays attention to the community, no centralized efforts…
    14. 15. activities oriented to … Birdwatchers and KM4Dev-ers … open-ended conversation … meetings … projects … access to expertise … relationships … context … community cultivation … individual participation … content publishing Base material from: Digital Habitats: Stewarding technology for communities © 2009 Wenger, White, and Smith
    15. 16. What can we do with this? <ul><li>Identify where your community/group/team is now to assess for design, facilitation and technology stewardship. </li></ul><ul><ul><li>Refocus activities to increase engagement </li></ul></ul><ul><ul><li>Identify tools and processes to support current activities </li></ul></ul><ul><li>Identify where your group wants to go as a planning tool. </li></ul><ul><li>Look backwards and forwards as a reflection tool. </li></ul>Base material from: Digital Habitats: Stewarding technology for communities © 2009 Wenger, White, and Smith
    16. 17. <ul><li>Meetings – Web meeting tools for online, shared calendars and wikis for planning, wikis, blogs, images/audio/video to capture and share during and after. </li></ul><ul><li>Projects – Email lists/forums to coordinate, shared calendars, project management trackers, blogs to journal/report. </li></ul><ul><li>Access to expertise – Online profiles, social networking sites, “yellow pages,” discussion forums, blogs. </li></ul><ul><li>Relationship – Twitter/IM to share small frequent messages, member directories, Skype/VoIp for conversation. </li></ul><ul><li>Context – Public, open websites for outward facing. Password protected for inward facing groups. </li></ul><ul><li>Community cultivation – Outward facing web sites to attract members, Twitter/IM to feel connected, Skype for voice. </li></ul><ul><li>Individual participation – RSS/aggregators, tagging, so people can craft what content they get, customizable settings on web tools, using synch and asynch </li></ul><ul><li>Content – content management systems, blogs, wikis, podcasts, social bookmarking, tags, video/audio, images, mindmapping. </li></ul><ul><li>Open ended conversation – email lists, forums, Twitter, chat. </li></ul>Base material from: Digital Habitats: Stewarding technology for communities © 2009 Wenger, White, and Smith Orientations Picking tools? How?
    17. 18. More? Nancy White [email_address] http://www.fullcirc.com www.technologyforcommunities.com http://www.flickr.com/photos/poagao/527259905/

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