Strategic Knowledge Sharing - Round 2
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Strategic Knowledge Sharing - Round 2

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This is a living example of knowledge sharing - the second version of my thinking as influenced by my online friends and colleagues.

This is a living example of knowledge sharing - the second version of my thinking as influenced by my online friends and colleagues.

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  • I've been working on something I call a knowledge agenda: knowledge assets, knowledge flow, knowledge organization, and knowledge ecosystem that raises KM from a mysterious factor of production with costs to be minimized to a business strategy.
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  • 1. Thinking out loud about “strategic knowledge sharing practices”… PART 2!
  • 2. Or… I get by with a little help from my friends (The Beatles) This is the second version, augmented with comments on my blog post at http://www.fullcirc.com/weblog/2007/06/strategic-knowledge-sharing-practices.htm
  • 3. I was talking with my friend Shawn and he showed me this post about knowledge strategy on his blog… Full Circle Associates
  • 4. http://www.anecdote.com.au/archives/2007/05/ focussing _your.html
  • 5. I wondered… what if we use this framework of “knowledge strategy” to think about our knowledge sharing (KS) practices? Full Circle Associates
  • 6.
    • jay said...
      • Nancy, this ties directly to my work on informal learning. Ping me when you have time. All the best.
    Everything is connected…
  • 7.
    • Shawn said...
      • Hi Nancy, the post you referred to isn't really a framework but just something I've noticed. That is, when you ask different organisations about their objectives for improving how knowledge is used in their organisations, they tend to say the same thing. This incomplete list (it doesn't say too much about information management) is something I present to an organisation as a smorgasbord of possibilties from which I get them to choose three to focus on for a year. Then I get them to implement our Three Journeys approach (which is more like a framework) described here: http://www.anecdote.com.au/archives/2007/05/knowledge_strat_3.html I would love to hear what Jay is thinking on this topic. I loved his book on Informal Learning.
  • 8.
    • Shawn said...
      • Hi Nancy, the post you referred to isn't really a framework but just something I've noticed. That is, when you ask different organisations about their objectives for improving how knowledge is used in their organisations, they tend to say the same thing. This incomplete list (it doesn't say too much about information management) is something I present to an organisation as a smorgasbord of possibilties from which I get them to choose three to focus on for a year. Then I get them to implement our Three Journeys approach (which is more like a framework) described here: http://www.anecdote.com.au/archives/2007/05/knowledge_strat_3.html I would love to hear what Jay is thinking on this topic. I loved his book on Informal Learning.
    OK, what is a framework? Especially in the context of pulling it out of a set of observations from Anecdote?
  • 9. Will it help us do a better job of STRATEGICALLY exploring and applying our knowledge sharing practices in our networks and organizations? Will leadership see value and understand why we are so passionate about KS?
  • 10.
    • Bong said...
      • Nancy, As I view it, the framework needs structure to support the domain and community element. This includes reinforcement like education, training, and etc. to improve the practice. Moreover, the strategic value of knowledge sharing is found in its meaning - the premise, leadership plays a great role in here. The meaning could empower the people and encourage them to make a difference. And the benefits are limitless. Hope this could help. Kind regards, Bong
    What IS the role of leadership in KS and who exercises that role? How should we reflect that in our organizational and practice designs? Danilo Alsonado In the Philippines said:
  • 11. Is this framework useful in practice? Is it flexible enough to allow things to fit in multiple places? Simple enough to help orient and organize ourselves?
  • 12. So then I started reading, “Everything is Miscellaneous” by David Weinberger. I realized was I was trying to maintain the flexibility of the different ways KS practices can be applied, display them with some context of their value to an organization – thus creating a faceted structure. Hmmm…
  • 13.
    • Floris Koot said...
      • Hi Nancy, Two questions: Storytelling. How could you use the ambivalence of storytelling to draw people to essential topics and information and how could it be used to overcome the issue of different jargon/tagging, so that same issues/different wording can find each other? How is the understanding of the need for info sharing strengthened? In war the need for sharing info is clear. But what if no pressing matters seem at hand. What incentive can people stimulate to share info? A working model is a step, but not the step to overcome this issue, i think. Floris
    This faceted and “miscellaneous” approach may be linked to part of Floris’ observations…
  • 14. That still leaves the issues of power, motivation and leadership hanging over our heads…
  • 15. Insert the sound of thinking…
  • 16.
      • Attract and retain the best people
      • Minimise the impact of people leaving – or better retain our knowledge
      • Encourage people to call for help
      • Build better relationships
      • Improve ability to find relevant expertise
      • Improve ability to search for and find information
      • Avoid reinventing the wheel
      • Find and applying good practice
      • Build skills and know-how
      • Improve innovation
      • Improve how we learn from mistakes and successes
      • Better deal with complex situations
      • Enhance collaboration
    What if we explored Anecdote’s observations with a “communities of practice perspective?” Community Domain Practice Full Circle Associates
  • 17. Knowledge/ information (Domain) People (Community) Practices (Practice) Find expertise Ask for help Build relationships Avoid “wheel reinvention” Attract & retain great people Collaborate Minimize impact of people leaving Vision & plan Learn from mistakes & success Build skills, practices and knowledge Search and find information Full Circle Associates (Exercise) leadership New stuff in red E.g. Storytelling Negotiation of meaning Find value Sense of shared domain?
  • 18. I’m still not quite sure how it expresses the strategic value of knowledge sharing. Do you have any ideas?
  • 19. Knowledge/ information People Practices It could be flexible… With tagging and categories, any particular KS method could fit in a number of areas. “Calling for help” could fit in both “People” and “Practices.” So I could sort through methods with either view! (Ah, faceted views!)
  • 20. Knowledge/ information People Practices People could attach stories of methods in use, again tagging by main area, sub area or any other way. This could facilitate organizing methods even across languages! Woo hoo!
  • 21. I’m getting excited. If this makes sense to you, it might be something USEFUL!!!
  • 22. We could dig deeper into any area, such as collaboration, helping serve as a way to organize collections of practices and resources for knowledge sharing. For example, “collaboration” might branch more deeply to methods for teams, choosing collaborative tools, etc . Full Circle Associates
  • 23. Can this serve as a way to share, find, organize and reflect on knowledge sharing practices? Is it a more strategic way to apply KS in an organization? What do you think? ??? Full Circle Associates