Second Wave Online Collaboration What do we do? Nancy White Full Circle Associates http://www.fullcirc.com

4 Trends Fractured attention Rapidly changing tool landscape Fractured preferences Boundaries redefined

Fractured attention

Rapidly changing tool landscape

Fractured preferences

Boundaries redefined

SMS Wikis Blogs RSS Event- Blogging Mobile Phones The “Old” Stuff Tagging Social Networking Moblogs

Fractured Preferences Early adopters are driving the bus… Generation gap Style gap Sector gap Communications gap

Early adopters are driving the bus…

Generation gap

Style gap

Sector gap

Communications gap

Communications Gap Age: 40+: Phone, Email, Fileservers 30-40: IM(MSN/AOL), Plain old telephone, and Email 20-30: IM(Skype/MSN), Cell, VoIP Land Line with multiple phone numbers <20: SMS, IM/Skype/MSN http://www.flickr.com/photos/rt425/195400588/ 2005 Pew Internet and American Life Project &quot;Teens and Technology&quot;

Age:

40+: Phone, Email, Fileservers

30-40: IM(MSN/AOL), Plain old telephone, and Email

20-30: IM(Skype/MSN), Cell, VoIP Land Line with multiple phone numbers

<20: SMS, IM/Skype/MSN

A 2005 report from the Pew Internet and American Life Project called &quot;Teens and Technology&quot; found that teenagers preferred new technology, like instant messaging or text messaging, for talking to friends and use e-mail to communicate with &quot;old people.&quot; … students interviewed … say they still depend on e-mail to communicate with their professors. But many of the students say they would rather send text messages to friends, to reach them wherever they are, than send e-mail messages that might not be seen until hours later.

A 2005 report from the Pew Internet and American Life Project called &quot;Teens and Technology&quot; found that teenagers preferred new technology, like instant messaging or text messaging, for talking to friends and use e-mail to communicate with &quot;old people.&quot; … students interviewed … say they still depend on e-mail to communicate with their professors. But many of the students say they would rather send text messages to friends, to reach them wherever they are, than send e-mail messages that might not be seen until hours later.

So what do we do?

1. Purpose Give the alligator some meat, not salad…

Give the alligator some meat, not salad…

2. Change the Story in our Heads (about our relationship with technology) http://www.flickr.com/photos/dithie/222405690/

3. Start where we are

Social Translucence “ Vital tension between privacy and visibility.” Tom Erickson The “door with the glass window” Visibility Awareness Accountability

“ Vital tension between privacy and visibility.” Tom Erickson

The “door with the glass window”

Visibility

Awareness

Accountability

4. Look Over the Shoulder

5. Acknowledge the Elephant in the room!

Such as…Power! Influenced by offline power relationships Effect of bandwidth/ access Effect of frequency of access Effect of communication skills

Influenced by offline power relationships

Effect of bandwidth/ access

Effect of frequency of access

Effect of communication skills

6. Learn Some Lingo!

Find the path in between