Online Community Design Workshop Notes

Designing for online communities: thinking about social and technical design -- workshop notes -- Nancy White DEANZ – 2008 Wellington, New Zealand

community perspective

polarities

orientations

hands on

my perspectives for the workshop your perspectives for the workshop?

OUR PROCESS OPTIONS TODAY speed networking human spectrogram conversation cafe 1-2-4-whole group peer assist 15% solution network mapping

Let’s build some “mud maps” (from Shawn Callahan – Anecdote.com)

social  purpose, people and processes

technical  tools and infrastructure

purpose

gain > pain

who’s purpose?

orientations

Café round 1 OR 1-2-4 “purpose”

What is the purpose of your group?

Purpose strengths (from our conversations – first workshop group)

Pedagogically valid

Help the learners

Very specific for group – specificity, focus

A place for experienced to help newer folks

Build relationships, strengthening like or bridges between

Identification of roles

Real problem to work on (goal)

Build purpose – by and with community

Emergence

ownership

Purpose strengths (from our conversations – 2nd workshop group)

Short

Passionate

Concrete

Pitched at the intended _______

Clear expectations

Inclusive of audience (can I see myself in this)

Language – straightforward, understandable

Invitation

Purpose challenges (from our conversations – first workshop group)

To get engagement from unwilling/anti folks

Too big

Sustainability

What’s in it for the participant

Design for maintenance/update/reg use

Why bother if you can do it F2F

Fear/trust issues

Work on the problems

Purpose challenges (from our conversations – 2nd workshop group)

Hard to make it realistic

Clarity

Absence of stakeholders in process of purpose creation

Brevity

Practicality (whose?)

revise?

After hearing other people’s ideas, do you want to alter yours at all?

Share any changes at your table - briefly

Community activities oriented to … … meetings … context … community cultivation … access to expertise … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith

activities oriented to … … meetings … context … community cultivation … access to expertise … projects … open-ended conversation … content publishing … individual participation … relationships © 2007 Wenger, White, and Smith Purpose:

Community activities oriented to … … meetings … context … community cultivation … access to expertise … projects … open-ended conversation … content publishing … individual participation … relationships © 2007 Wenger, White, and Smith No image skills Existing relationships Basis for evaluation - motivated Diverse skills/ motivation New to web meetings

… meetings … access to expertise … context … community cultivation … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith Community activities oriented to … course

support community … meetings … access to expertise … context … community cultivation … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith Community activities oriented to …

Togetherness Separateness Interacting Publishing Individual Group

people attitude learning style motivation Experience - technology learning

network maps

sticky notes

big paper

pens

see Eva Schiffer’s NetMap process http:// netmap.wordpress.com

technical stewardship

access

tool selection Implementation/ configuration practices

addressing inherent community tensions Tools Group asynchronous discussion boards teleconference chat instant messaging member directory wiki blog telephony/ VoIP individual profile page e-mail e-mail lists scratch pad RSS “ new” indicators subscription podcast content repository presence indicator buddy list security Q&A systems RSS aggregator newsletter calendar videoconference application sharing whiteboard site index participation statistics search subgroups personalization community public page version control document management UseNet content rating scheduling polling commenting networking tools tagging bookmarking shared filtering geomapping www.TechnologyForCommunities.com Etienne Wenger Nancy White John Smith Individual Interacting Publishing synchronous Group asynchronous

which tools?