Facilitating Online Interaction - Mixed Deck

Facilitating Online Groups Nancy White, Full Circle Associates

3 Bits Today…

Applications of online interaction

The role of technology/Web 2.0

Facilitation

what is it all about? purpose

find and share information

as an individual

as a community

as a network

be together

coordinate work

learn together (communities of practice, etc.)

C ommunicate information http://www.flickr.com/photos/maykesplana/270819284/

http://blogs.nature.com/news/blog/

http://vmsstreamer1.fnal.gov/VMS_Site_03/Lectures/Colloquium/061025Golbeck/vf001.htm

http://www.flickr.com/photos/aphrodite/66231929/ c onnect

http://www.flickr.com/photos/lynetter/653541864/in/set-72057594139269787/ Photo via Flickr CC www.flickr.com/photos/azlijamil01/231592469/

some require social interactions

David Wilcox

5 Steps from Beth Kanter Step 1: Find People Step 2: Have A Conversation Step 3: Listen Step 4: Share Step 5: Collaborate http://www.bethkanter.org

c ollaborate

http://www.flickr.com/photos/b-tal/179390341 / "To receive everything, one must open one's hands and give” Taisen Deshimaru 3. Learning Together Nancy White, Full Circle Associates, cc 2007

can you say it in a sentence? Is it repeatable?

is it relevant to people’s daily work?

is it doable?

is it relevant to sponsor organization?

Have you clarified purpose?

A ccess: get online!

connectivity (bandwidth, electricity, time at computer)

skills

attitude

time

Induction/training

http://www.flickr.com/photos/nicmcphee/31304194/in/set-72157594373420115/ mark the trail….

Purpose Cafe

At your table – prepare take notes on your paper ‘tablecloth”,

Round 1:

Take 1-2 minutes each to tell about the purpose of your online activity (real/planned/imagined - it is ok to “pass”).

Pick one project that interests the group. Clarify the purpose if needed. Are the benefits clear?

Brainstorm some ideas, questions, suggestions and approaches to that project. Record on the “tablecloth.”

“ Owner” of the chosen idea stays at the table for round 2

Round 2: Move to new tables – mix it up!

Table host tell the story of the project the previous round focused on.

Brainstorm more ideas for that group/activity.

Full group: Each table share out a few highlights of the project and the ideas brainstormed.

http:// tinyurl.com/28t9rb

Technology for/and/by Community http://www.flickr.com/photos/poagao/527259919/ http://www.flickr.com/photos/poagao/494418919/

Thinking about tools

http://www.flickr.com/photos/lynetter/421323707/in/set-72057594139269787 /

http://www.flickr.com/photos/nicmcphee/33556189/in/set-72157594373420115/ Community… Perspective

The simplest thing that could possibly work… Ward Cunningham, inventor of the wiki

http://www.flickr.com/photos/lynetter/483849193/in/set-72057594139269787/

addressing inherent community tensions Tools Group asynchronous discussion boards teleconference chat instant messaging member directory wiki blog telephony/ VoIP individual profile page e-mail e-mail lists scratch pad RSS “ new” indicators subscription podcast content repository presence indicator buddy list security Q&A systems RSS aggregator newsletter calendar videoconference application sharing whiteboard site index participation statistics search subgroups personalization community public page version control document management UseNet content rating scheduling polling commenting social networking tools tagging individual bookmarking shared filtering geomapping www.TechnologyForCommunities.com Etienne Wenger Nancy White John Smith micro-blogging social bookmarking mashups Individual Interacting Publishing synchronous Group asynchronous

Activities

Community profiles as patterns of togetherness Community activities oriented to … … meetings … context … community cultivation … access to expertise … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith

David Wilcox

… meetings … access to expertise … context … community cultivation … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith Community activities oriented to … Course

Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Central Blog External Reader External Reader RSS FEED Reader Reader Reader Reader Reader Reader Reader Reader Reader Reader Reader Reader External Reader Roster Syllabus Schedule Course

Support Community … meetings … access to expertise … context … community cultivation … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith Community activities oriented to …

Forums Directories Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Social networking tools Support Community

… meetings … access to expertise … context … community cultivation … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith Community activities oriented to … Edubloggers

Edubloggers Community my arise between the blogs around shared interest Edublogger #2 Edublogger #3 Edublogger #1

http://www.go2web20.net/

Let’s do it with others…

http://socialmedia.wikispaces.com/presentation

http://socialmedia.wikispaces.com/presentation-introduction

Community Technology Stewardship

http://www.flickr.com/photos/dani3l3/364684710/ “ Technology stewards are people with enough experience of the workings of a community to understand its technology needs, and enough experience with technology to take leadership in addressing those needs…

Stewardship typically includes selecting and configuring technology, as well as supporting its use in the practice of the community.” Wenger, White and Smith, 2007

http://www.flickr.com/photos/philwalter/348238734/

Online Facilitation Nancy White, Full Circle Associates, cc 2007

Nancy White, Full Circle Associates, cc 2007 Designed for a group….

Nancy White, Full Circle Associates, cc 2007 … experienced as an individual.

keep things as simple as possible

repeat key messages

be explicit – don’t assume you understand or that others understand you

keep it simple – short messages are good!

face to face, telephone or online induction

From: http:// oubs .open.ac. uk /e-moderating/ fivestep . htm Gilly Salmon

start from where people are … A lready established patterns

gently transition from existing tools if necessary

pair more complicated technologies with IM to coach and support

know when to pick your battles

start with a simple, valuable “ask” B uy-In

one small activity on the site

get and offer feedback

acknowledge all initial contributions

use suggestions

In doing, we learn. George Herbert

B uddy-up

bring people on in small groups

pair more tech-savvy people with new-bees

launch more intensive projects in groups of 5-10

people like to know they are not alone…

http://www.flickr.com/photos/nicmcphee/418922552/in/set-72157600218310366 / Build participation

http://www.flickr.com/photos/dcleesfo/164496007/ by Dave Lee

From: 2005 Wing Lam, Alton Chua, Jeremy B. Williams and Cecelia Lee Virtual teams: Surviving or thriving? http://www.ascilite.org.au/conferences/brisbane05/blogs/proceedings/41_Lam.pdf

ODI: 6 Network Functions