Facilitating Online Groups Nancy White, Full Circle Associates
 
 
 
 
3 Bits Today… <ul><li>Applications of online interaction </li></ul><ul><li>The role of technology/Web 2.0 </li></ul><ul><l...
what is it all  about? purpose
<ul><li>find and share information </li></ul><ul><ul><li>as an individual </li></ul></ul><ul><ul><li>as a community </li><...
C ommunicate information http://www.flickr.com/photos/maykesplana/270819284/
 
 
 
 
 
http://blogs.nature.com/news/blog/
 
http://vmsstreamer1.fnal.gov/VMS_Site_03/Lectures/Colloquium/061025Golbeck/vf001.htm
http://vmsstreamer1.fnal.gov/VMS_Site_03/Lectures/Colloquium/061025Golbeck/vf001.htm
http://www.flickr.com/photos/aphrodite/66231929/ c onnect
http://www.flickr.com/photos/lynetter/653541864/in/set-72057594139269787/ Photo via Flickr CC  www.flickr.com/photos/azlij...
some require social interactions
David Wilcox
5 Steps from Beth Kanter Step 1: Find People Step 2: Have A Conversation Step 3:  Listen Step 4:  Share Step 5:  Collabora...
c ollaborate
 
 
 
http://www.flickr.com/photos/b-tal/179390341 / &quot;To receive everything, one must open one's hands and give” Taisen Des...
<ul><li>can you say it in a sentence? Is it repeatable? </li></ul><ul><li>is it relevant to people’s daily work? </li></ul...
A ccess: get online!
<ul><li>connectivity (bandwidth, electricity,  time at computer) </li></ul><ul><li>skills </li></ul><ul><li>attitude </li>...
http://www.flickr.com/photos/nicmcphee/31304194/in/set-72157594373420115/ mark the trail….
Purpose Cafe <ul><li>At your table – prepare  take notes on your paper ‘tablecloth”,  </li></ul><ul><li>Round 1:  </li></u...
http:// tinyurl.com/28t9rb
Technology for/and/by Community http://www.flickr.com/photos/poagao/527259919/   http://www.flickr.com/photos/poagao/49441...
Thinking  about tools
http://www.flickr.com/photos/lynetter/421323707/in/set-72057594139269787 /
http://www.flickr.com/photos/nicmcphee/33556189/in/set-72157594373420115/ Community… Perspective
 
The simplest thing that  could possibly work… Ward Cunningham, inventor of the wiki
http://www.flickr.com/photos/lynetter/483849193/in/set-72057594139269787/
addressing inherent community tensions Tools Group asynchronous discussion  boards teleconference chat instant  messaging ...
 
 
Activities
Community profiles as patterns of  togetherness  Community  activities   oriented to … …  meetings …  context …  community...
David Wilcox
…  meetings …  access to expertise …  context …  community cultivation …  projects …  open-ended   conversation …  content...
Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Le...
Support Community …  meetings …  access to expertise …  context …  community cultivation …  projects …  open-ended   conve...
Forums Directories Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blo...
…  meetings …  access to expertise …  context …  community cultivation …  projects …  open-ended   conversation …  content...
Edubloggers Community my arise between the blogs around shared interest Edublogger #2 Edublogger #3 Edublogger #1
http://www.go2web20.net/
Let’s do it with others… <ul><li>http://socialmedia.wikispaces.com/presentation </li></ul><ul><li>http://socialmedia.wikis...
 
Community Technology Stewardship
http://www.flickr.com/photos/dani3l3/364684710/ “ Technology stewards are people with enough experience of the workings of...
Stewardship typically includes selecting and configuring technology, as well as supporting its use in the practice of the ...
http://www.flickr.com/photos/philwalter/348238734/
Online Facilitation Nancy White, Full Circle Associates, cc 2007
 
Nancy White, Full Circle Associates, cc 2007 Designed for a group….
Nancy White, Full Circle Associates, cc 2007 … experienced as an individual.
<ul><li>keep things as simple as possible </li></ul><ul><li>repeat key messages </li></ul><ul><li>be explicit – don’t assu...
face to face, telephone or online induction
From:  http:// oubs .open.ac. uk /e-moderating/ fivestep . htm  Gilly Salmon
start from where people are … A lready established patterns
<ul><li>gently transition from existing tools if necessary </li></ul><ul><li>pair more complicated technologies with IM to...
start with a simple, valuable “ask” B uy-In
<ul><li>one small activity on the site </li></ul><ul><li>get and offer feedback </li></ul><ul><li>acknowledge all initial ...
In doing,   we learn. George Herbert
B uddy-up
<ul><li>bring people on in small groups </li></ul><ul><li>pair more tech-savvy people with new-bees </li></ul><ul><li>laun...
http://www.flickr.com/photos/nicmcphee/418922552/in/set-72157600218310366 / Build participation
http://www.flickr.com/photos/dcleesfo/164496007/  by Dave Lee
 
From: 2005 Wing Lam, Alton Chua, Jeremy B. Williams and Cecelia Lee Virtual teams: Surviving or thriving? http://www.ascil...
ODI:   6 Network Functions <ul><li>Filters </li></ul><ul><li>Amplifyers </li></ul><ul><li>Convenors </li></ul><ul><li>Faci...
Technical Skills <ul><li>Know  enough </li></ul><ul><li>Be curious </li></ul><ul><li>Experiment  </li></ul><ul><li>Have fr...
self- A wareness Nancy White, Full Circle Associates, cc 2007
don’t worry – there  will  be bumps in the road…TALK about them
 
Epilogue Resources Contact Nancy White nancyw at fullcirc dot com http://www.flickr.com/photos/poagao/527259905/
 
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Facilitating Online Interaction - Mixed Deck

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This is a large mixed deck with three main topic areas - what and why to use online interaction, some tool issues and facilitation. Very brief and not annotated, so may not be useful as a stand alone. Used at CIAT, Cali Colombia August 14 2007

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  • Facilitating Online Interaction - Mixed Deck

    1. 1. Facilitating Online Groups Nancy White, Full Circle Associates
    2. 6. 3 Bits Today… <ul><li>Applications of online interaction </li></ul><ul><li>The role of technology/Web 2.0 </li></ul><ul><li>Facilitation </li></ul>
    3. 7. what is it all about? purpose
    4. 8. <ul><li>find and share information </li></ul><ul><ul><li>as an individual </li></ul></ul><ul><ul><li>as a community </li></ul></ul><ul><ul><li>as a network </li></ul></ul><ul><li>be together </li></ul><ul><li>coordinate work </li></ul><ul><li>learn together (communities of practice, etc.) </li></ul>
    5. 9. C ommunicate information http://www.flickr.com/photos/maykesplana/270819284/
    6. 15. http://blogs.nature.com/news/blog/
    7. 17. http://vmsstreamer1.fnal.gov/VMS_Site_03/Lectures/Colloquium/061025Golbeck/vf001.htm
    8. 18. http://vmsstreamer1.fnal.gov/VMS_Site_03/Lectures/Colloquium/061025Golbeck/vf001.htm
    9. 19. http://www.flickr.com/photos/aphrodite/66231929/ c onnect
    10. 20. http://www.flickr.com/photos/lynetter/653541864/in/set-72057594139269787/ Photo via Flickr CC www.flickr.com/photos/azlijamil01/231592469/  
    11. 21. some require social interactions
    12. 22. David Wilcox
    13. 23. 5 Steps from Beth Kanter Step 1: Find People Step 2: Have A Conversation Step 3: Listen Step 4: Share Step 5: Collaborate http://www.bethkanter.org
    14. 24. c ollaborate
    15. 28. http://www.flickr.com/photos/b-tal/179390341 / &quot;To receive everything, one must open one's hands and give” Taisen Deshimaru 3. Learning Together Nancy White, Full Circle Associates, cc 2007
    16. 29. <ul><li>can you say it in a sentence? Is it repeatable? </li></ul><ul><li>is it relevant to people’s daily work? </li></ul><ul><li>is it doable? </li></ul><ul><li>is it relevant to sponsor organization? </li></ul>Have you clarified purpose?
    17. 30. A ccess: get online!
    18. 31. <ul><li>connectivity (bandwidth, electricity, time at computer) </li></ul><ul><li>skills </li></ul><ul><li>attitude </li></ul><ul><li>time </li></ul><ul><li>Induction/training </li></ul>
    19. 32. http://www.flickr.com/photos/nicmcphee/31304194/in/set-72157594373420115/ mark the trail….
    20. 33. Purpose Cafe <ul><li>At your table – prepare take notes on your paper ‘tablecloth”, </li></ul><ul><li>Round 1: </li></ul><ul><ul><li>Take 1-2 minutes each to tell about the purpose of your online activity (real/planned/imagined - it is ok to “pass”). </li></ul></ul><ul><ul><li>Pick one project that interests the group. Clarify the purpose if needed. Are the benefits clear? </li></ul></ul><ul><ul><li>Brainstorm some ideas, questions, suggestions and approaches to that project. Record on the “tablecloth.” </li></ul></ul><ul><ul><li>“ Owner” of the chosen idea stays at the table for round 2 </li></ul></ul><ul><li>Round 2: Move to new tables – mix it up! </li></ul><ul><ul><li>Table host tell the story of the project the previous round focused on. </li></ul></ul><ul><ul><li>Brainstorm more ideas for that group/activity. </li></ul></ul><ul><li>Full group: Each table share out a few highlights of the project and the ideas brainstormed. </li></ul>
    21. 34. http:// tinyurl.com/28t9rb
    22. 35. Technology for/and/by Community http://www.flickr.com/photos/poagao/527259919/ http://www.flickr.com/photos/poagao/494418919/
    23. 36. Thinking about tools
    24. 37. http://www.flickr.com/photos/lynetter/421323707/in/set-72057594139269787 /
    25. 38. http://www.flickr.com/photos/nicmcphee/33556189/in/set-72157594373420115/ Community… Perspective
    26. 40. The simplest thing that could possibly work… Ward Cunningham, inventor of the wiki
    27. 41. http://www.flickr.com/photos/lynetter/483849193/in/set-72057594139269787/
    28. 42. addressing inherent community tensions Tools Group asynchronous discussion boards teleconference chat instant messaging member directory wiki blog telephony/ VoIP individual profile page e-mail e-mail lists scratch pad RSS “ new” indicators subscription podcast content repository presence indicator buddy list security Q&A systems RSS aggregator newsletter calendar videoconference application sharing whiteboard site index participation statistics search subgroups personalization community public page version control document management UseNet content rating scheduling polling commenting social networking tools tagging individual bookmarking shared filtering geomapping www.TechnologyForCommunities.com Etienne Wenger Nancy White John Smith micro-blogging social bookmarking mashups Individual Interacting Publishing synchronous Group asynchronous
    29. 45. Activities
    30. 46. Community profiles as patterns of togetherness Community activities oriented to … … meetings … context … community cultivation … access to expertise … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith
    31. 47. David Wilcox
    32. 48. … meetings … access to expertise … context … community cultivation … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith Community activities oriented to … Course
    33. 49. Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Learner’s Blog Central Blog External Reader External Reader RSS FEED Reader Reader Reader Reader Reader Reader Reader Reader Reader Reader Reader Reader External Reader Roster Syllabus Schedule Course
    34. 50. Support Community … meetings … access to expertise … context … community cultivation … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith Community activities oriented to …
    35. 51. Forums Directories Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Blog Social networking tools Support Community
    36. 52. … meetings … access to expertise … context … community cultivation … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith Community activities oriented to … Edubloggers
    37. 53. Edubloggers Community my arise between the blogs around shared interest Edublogger #2 Edublogger #3 Edublogger #1
    38. 54. http://www.go2web20.net/
    39. 55. Let’s do it with others… <ul><li>http://socialmedia.wikispaces.com/presentation </li></ul><ul><li>http://socialmedia.wikispaces.com/presentation-introduction </li></ul>
    40. 57. Community Technology Stewardship
    41. 58. http://www.flickr.com/photos/dani3l3/364684710/ “ Technology stewards are people with enough experience of the workings of a community to understand its technology needs, and enough experience with technology to take leadership in addressing those needs…
    42. 59. Stewardship typically includes selecting and configuring technology, as well as supporting its use in the practice of the community.” Wenger, White and Smith, 2007
    43. 60. http://www.flickr.com/photos/philwalter/348238734/
    44. 61. Online Facilitation Nancy White, Full Circle Associates, cc 2007
    45. 63. Nancy White, Full Circle Associates, cc 2007 Designed for a group….
    46. 64. Nancy White, Full Circle Associates, cc 2007 … experienced as an individual.
    47. 65. <ul><li>keep things as simple as possible </li></ul><ul><li>repeat key messages </li></ul><ul><li>be explicit – don’t assume you understand or that others understand you </li></ul><ul><li>keep it simple – short messages are good! </li></ul>
    48. 66. face to face, telephone or online induction
    49. 67. From: http:// oubs .open.ac. uk /e-moderating/ fivestep . htm Gilly Salmon
    50. 68. start from where people are … A lready established patterns
    51. 69. <ul><li>gently transition from existing tools if necessary </li></ul><ul><li>pair more complicated technologies with IM to coach and support </li></ul><ul><li>know when to pick your battles </li></ul>
    52. 70. start with a simple, valuable “ask” B uy-In
    53. 71. <ul><li>one small activity on the site </li></ul><ul><li>get and offer feedback </li></ul><ul><li>acknowledge all initial contributions </li></ul><ul><li>use suggestions </li></ul>
    54. 72. In doing, we learn. George Herbert
    55. 73. B uddy-up
    56. 74. <ul><li>bring people on in small groups </li></ul><ul><li>pair more tech-savvy people with new-bees </li></ul><ul><li>launch more intensive projects in groups of 5-10 </li></ul><ul><li>people like to know they are not alone… </li></ul>
    57. 75. http://www.flickr.com/photos/nicmcphee/418922552/in/set-72157600218310366 / Build participation
    58. 76. http://www.flickr.com/photos/dcleesfo/164496007/ by Dave Lee
    59. 78. From: 2005 Wing Lam, Alton Chua, Jeremy B. Williams and Cecelia Lee Virtual teams: Surviving or thriving? http://www.ascilite.org.au/conferences/brisbane05/blogs/proceedings/41_Lam.pdf
    60. 79. ODI: 6 Network Functions <ul><li>Filters </li></ul><ul><li>Amplifyers </li></ul><ul><li>Convenors </li></ul><ul><li>Facilitators </li></ul><ul><li>Investors </li></ul><ul><li>Community builders </li></ul>http://www.odi.org.uk/Rapid/Projects/PPA0103/Functions.html
    61. 80. Technical Skills <ul><li>Know enough </li></ul><ul><li>Be curious </li></ul><ul><li>Experiment </li></ul><ul><li>Have friends </li></ul>Nancy White, Full Circle Associates, cc 2007
    62. 81. self- A wareness Nancy White, Full Circle Associates, cc 2007
    63. 82. don’t worry – there will be bumps in the road…TALK about them
    64. 84. Epilogue Resources Contact Nancy White nancyw at fullcirc dot com http://www.flickr.com/photos/poagao/527259905/
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