How to integrate Mitel IP telephony solution to Business processes ?

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Check out how we can help you integrate your IT applications with Mitel telephony

Check out how we can help you integrate your IT applications with Mitel telephony

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  • 1. How to integrate Mitel IP telephony solution to Business processes ?
  • 2. About NetVitesse
    NetVitesse Product Portfolio
    Real-Time Business Tools
    NvConnect Toolbox
    Unilogin
    NvConnect Server
    OneDirectory
    Custom Development
    Developed with:
    NetVitesse Technology
    NvConnect Platform + API components
  • 3. What is NvConnect ?
    UnifiedCommunication products
    NvConnect Server
    Managed services & «Large Accounts »
    3rd party software
    NvConnect Services
  • 4. Real Time Business Tools
    Security
    Productivity
    Simplicity
  • 5. Connect to All Contacts
    Onedirectory, multi-contacts directory web browser
    OneDirectory is NetVitesse web meta-directory solution to access to unified corporate contacts from anywhere at anytime.
    What competitive solutions exist in terms of directory integration?
    How to give a unified access to multi- contact directories without much development?
    Customers’ Questions
    Web browser
    Xml Application
  • 6. OneDirectory AtWork
    LDAP
    CM
    SQL
    MCD
    Other ERP
    Screenshot form a Mitel phone.
  • 7. OneDirectory Architecture
    Corporate IT
    Mitel 3300
    LDAP
    APPLI #1
    APPLI #2
    APPLI #3
    Read LDAP/SQL
    OneDirectory
    API XML
    Web Interface
    HTML App
    Users
    Compatibility
    • LDAPv2: Active Directory, OpenLDAP,
    • 8. External SQL, Web Services
    • 9. Formats: vCard, hCard, xls, pdf, odf, cdv
    • 10. Accessibility: Web (all OS), SmartPhone, Mitel
    HTML IP Phone 5320/5330/5340/5360
    • Email clients: Ms Outlook, IBM Lotus Notes
    • 11. SugarCRM, SalesForce, SAP…
    • 12. Secured: SSL, WS-Security
    • 13. SOAP-API for the search engine
  • Be Connected
    Unilogin, Single-sign-on Hotdesk/ACD
    Unilogin is a Single-sign-on tool, seamlessly connecting your Mitel IP Phone to your Computer session.
    How to limit misusage of the phones?
    How to make sure call-centers agents are available on their phone?
    Is there a way to facilitate the hotdesking process?
    Customers’ Questions
  • 14. UniloginAtWork
    Or
  • 15. Unilogin Architecture
    Mitel 3300
    XML
    I am on switch port 11:22:33:44:55:66, connect extension 2711
    Connect extension 2710 on phone 2602
    Unilogin
    LLDP Location Discovery
    Static mode
    Dynamic mode
    Switch LLDP
    • Dynamic mode - Unilogin client detects the phone the computer is connected to.
    • 16. Static mode - The user chooses the phone to bind with his Ms Windows® session.
    Technicalrequirements
    • Installation of the NVConnect Server with Unilogin Module on a Linux Platform (Ubuntu/CentOS)
    • 17. Windows clients deployable on Windows XP/Vista PC by the adminwith .exe file (.msicoming)
    • 18. Mitel 3300 9.0 >> MCD4.1 Versions supported
    • 19. LLDP activated on the edge Switch
    • 20. STP configurable
  • NvConnect ToolBox
    NvConnect Components
  • 21. Mitel TelephonyIntegration
    Unification of Mitel telephony with call center provisioning process
    Challenge
    • Free the VoIP from redundant provisioning requests
    • 22. Offer to call-center managers a simple Mitel telephony provisioning interface
    NetVitesse Solution
    • Consulting services provided to give best advice on third party application integration
    • 23. Development and implementation of a JAVA/Web application on NvConnect Provisioning that manages pre-set dials, Class Of Service, and dialing permissions )
  • Mitel TelephonyIntegration
    Backup Solution for IPBX & CRM connexion
    Challenge
    • Ensuring the Business Continuity Planning by securing critical information concerning the web CRM and the Mitel hosted VoIP solutions.
    • 24. Enrich the CRM use with the implementation of a click-to-call feature towards Mitel telephony
    • 25. NvConnect Maintenance designed to plan back-ups and retrieve files
    • 26. NvConnect WebCall & WebServices SOAP allowing the PHP developer to create a gateway between the IT application and Mitel VoIP
    NetVitesse Solution
  • 27. Mitel TelephonyIntegration
    Maison du Lait
    Unified Communication .Net Client for oneDirectory
    Request For Proposal
    “Allow employees to visualize (monitoring pop-up) and pass call thanks to a specific Windows client connected to a database retrieving information in a proprietary format. “
    • NetVitesse Offers a web directory tool similar to something existing at the customer’s site
    • 28. Integration of the solution with ActiveDirectory
    NetVitesse Solution
    • NvConnect + Web OneDirectory server to save development time
    • 29. Connectivity and recovery of specific information in the customer database
    • 30. Javascript Web API to unify functionalities between the application thick client and the existing application client
  • NvConnect and its Environment
    Third party applications
    OneDirectory
    Custom applications
    Unilogin
    NvConnect
    (virtualized application platform)
    SOAP
    End-user applications
    ASN.1
    XMPP
    Mitel 3300 ICP
    MCD
    SIP/ CSTA
    Device control
    Call control
  • 31. Find Out More
    www.net-vitesse.com
    Or +1.613.271.5986
    Or email us: sales@net-vitesse.com