How to integrate Mitel IP telephony solution to Business processes ?


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Check out how we can help you integrate your IT applications with Mitel telephony

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How to integrate Mitel IP telephony solution to Business processes ?

  1. 1. How to integrate Mitel IP telephony solution to Business processes ?<br />
  2. 2. About NetVitesse<br />NetVitesse Product Portfolio<br />Real-Time Business Tools<br />NvConnect Toolbox<br />Unilogin<br />NvConnect Server<br />OneDirectory<br />Custom Development<br />Developed with:<br />NetVitesse Technology<br />NvConnect Platform + API components<br />
  3. 3. What is NvConnect ?<br />UnifiedCommunication products<br />NvConnect Server<br />Managed services & «Large Accounts »<br />3rd party software<br />NvConnect Services<br />
  4. 4. Real Time Business Tools<br />Security<br />Productivity<br />Simplicity<br />
  5. 5. Connect to All Contacts<br />Onedirectory, multi-contacts directory web browser<br />OneDirectory is NetVitesse web meta-directory solution to access to unified corporate contacts from anywhere at anytime.<br />What competitive solutions exist in terms of directory integration?<br />How to give a unified access to multi- contact directories without much development?<br />Customers’ Questions<br />Web browser<br />Xml Application<br />
  6. 6. OneDirectory AtWork<br />LDAP<br />CM<br />SQL<br />MCD<br />Other ERP<br />Screenshot form a Mitel phone. <br />
  7. 7. OneDirectory Architecture<br />Corporate IT<br />Mitel 3300<br />LDAP<br />APPLI #1<br />APPLI #2<br />APPLI #3<br />Read LDAP/SQL<br />OneDirectory<br />API XML<br />Web Interface<br />HTML App<br />Users<br />Compatibility<br /><ul><li>LDAPv2: Active Directory, OpenLDAP,
  8. 8. External SQL, Web Services
  9. 9. Formats: vCard, hCard, xls, pdf, odf, cdv
  10. 10. Accessibility: Web (all OS), SmartPhone, Mitel </li></ul> HTML IP Phone 5320/5330/5340/5360<br /><ul><li>Email clients: Ms Outlook, IBM Lotus Notes
  11. 11. SugarCRM, SalesForce, SAP…
  12. 12. Secured: SSL, WS-Security
  13. 13. SOAP-API for the search engine</li></li></ul><li>Be Connected<br />Unilogin, Single-sign-on Hotdesk/ACD<br />Unilogin is a Single-sign-on tool, seamlessly connecting your Mitel IP Phone to your Computer session. <br />How to limit misusage of the phones?<br />How to make sure call-centers agents are available on their phone?<br />Is there a way to facilitate the hotdesking process?<br />Customers’ Questions<br />
  14. 14. UniloginAtWork<br />Or<br />
  15. 15. Unilogin Architecture<br />Mitel 3300<br />XML<br />I am on switch port 11:22:33:44:55:66, connect extension 2711<br />Connect extension 2710 on phone 2602<br />Unilogin<br />LLDP Location Discovery<br />Static mode<br />Dynamic mode<br />Switch LLDP<br /><ul><li>Dynamic mode - Unilogin client detects the phone the computer is connected to.
  16. 16. Static mode - The user chooses the phone to bind with his Ms Windows® session.</li></ul>Technicalrequirements<br /><ul><li>Installation of the NVConnect Server with Unilogin Module on a Linux Platform (Ubuntu/CentOS)
  17. 17. Windows clients deployable on Windows XP/Vista PC by the adminwith .exe file (.msicoming)
  18. 18. Mitel 3300 9.0 >> MCD4.1 Versions supported
  19. 19. LLDP activated on the edge Switch
  20. 20. STP configurable</li></li></ul><li>NvConnect ToolBox<br />NvConnect Components<br />
  21. 21. Mitel TelephonyIntegration<br />Unification of Mitel telephony with call center provisioning process<br />Challenge<br /><ul><li>Free the VoIP from redundant provisioning requests
  22. 22. Offer to call-center managers a simple Mitel telephony provisioning interface</li></ul>NetVitesse Solution<br /><ul><li>Consulting services provided to give best advice on third party application integration
  23. 23. Development and implementation of a JAVA/Web application on NvConnect Provisioning that manages pre-set dials, Class Of Service, and dialing permissions )</li></li></ul><li>Mitel TelephonyIntegration<br />Backup Solution for IPBX & CRM connexion<br />Challenge<br /><ul><li>Ensuring the Business Continuity Planning by securing critical information concerning the web CRM and the Mitel hosted VoIP solutions.
  24. 24. Enrich the CRM use with the implementation of a click-to-call feature towards Mitel telephony
  25. 25. NvConnect Maintenance designed to plan back-ups and retrieve files
  26. 26. NvConnect WebCall & WebServices SOAP allowing the PHP developer to create a gateway between the IT application and Mitel VoIP</li></ul>NetVitesse Solution<br />
  27. 27. Mitel TelephonyIntegration<br />Maison du Lait<br />Unified Communication .Net Client for oneDirectory<br />Request For Proposal<br />“Allow employees to visualize (monitoring pop-up) and pass call thanks to a specific Windows client connected to a database retrieving information in a proprietary format. “<br /><ul><li>NetVitesse Offers a web directory tool similar to something existing at the customer’s site
  28. 28. Integration of the solution with ActiveDirectory</li></ul>NetVitesse Solution<br /><ul><li>NvConnect + Web OneDirectory server to save development time
  29. 29. Connectivity and recovery of specific information in the customer database
  30. 30. Javascript Web API to unify functionalities between the application thick client and the existing application client </li></li></ul><li>NvConnect and its Environment<br />Third party applications<br />OneDirectory<br />Custom applications<br />Unilogin<br />NvConnect<br />(virtualized application platform)<br />SOAP<br />End-user applications<br />ASN.1<br />XMPP<br />Mitel 3300 ICP<br />MCD<br />SIP/ CSTA<br />Device control<br />Call control<br />
  31. 31. Find Out More<br /><br />Or +1.613.271.5986<br />Or email us:<br />