The business environment for Small and Medium Businesses (SMBs) is constantlychanging –transforming the nature of customers and competition and therefore thebusiness rules. Companies that keep track of these trends and implement changes inunderlying strategies, systems and processes stay ahead of competition and ensurecustomer satisfaction.Given the scenario, Information and Communication Technology (ICT) becomesa key enabler and driver for companies, such as yours, to gain an edge. We, at TataConsultancy Services (TCS), therefore, bring you iON, our IT-as-a-Service Solution. iONoffers a SMB-friendly business model, conceived based on active inputs from SMBs. It is,therefore, built especially to cater to all your needs.
"The iON Manufacturing Solution enabled us to control our business more meaningfully,including our field operations. Through the Field Force module, we have updatedinformation on the day to day field operations, which helps us manage and strategize in amore focused manner.”SC SehgalChairman and Managing Director, Ozone Pharmaceutical LimitedOverviewCompetition from domestic and global players, cost Through this we enable you to sustain growthescalations, evolving market conditions with a strict and profits by:credit situation and changing business trends – thesefactors pose operational challenges for your growing Allowing you to use technology without investing nenterprise. Towards this, you seek a business solution upfront in ITthat addresses these areas and enables you to conduct Eliminating the need for skilled staff to manage IT neveryday business seamlessly. We also:Understanding these challenges and realities, we bring n a well-defined ICT roadmap Provideyou iON, our IT-as –a-Service Solution. Our solution Align the ICT investment with your current and noffers an innovative answer to support your business long-term business goalsneeds in the ICT space. With these, we ensure that you benefit from scalable solutions that are of the highest industry standards.
Our offeringsiON is a business model that delivers on-demand business capability. Our solutions are equipped with an integrated suite ofhardware, network and software solutions, along with business, technical and consulting services. iON, therefore, functions as a‘build-as-you-grow’ and ‘pay-as-you-use’ service model through a hosted platform. This allows you to easily scale up your IT needswith business growth, thereby aligning IT service payments to business outcomes.We offer you comprehensive business solutions as shown below: The iON Platform: Solution Stack First model to offer end-to-end Technology solutions to SMBs Niche Vertical Application Layer L6 Business Analytics Vertical Core Applications Layer L5 Manufacturing Retail Wellness Education Restaurant Textile Prof. Services Common Business Applications Layer L4 CRM P&I F&A HRMS Payroll Projects Common Office Applications Layer L3 Document Online Presence Enterprise Intranet Messaging Office Mgmt Mgmt Mgmt Mgmt Solution Solution Networks Layer L2 Network Connectivity Network Devices Data Center Hosting Hardware Layer L1 Desktop/Laptops Printers On Premise Servers All System Software Software Solution Network Solution Hardware Solution
"As business expanded and new salons came up we realized that we were using differentsystems in each salon and thus we were not able to get a complete overview of our businessinstantly...with the iON Wellness Solution we now have centralised sales data. All the data iseasily and quickly accessible...”Osh BhabaniDirector, b:bluntAt Layer-1 iON provides all the necessary on-premise hardware needed to run the enterprise. This includes theneeded desktops, laptops, printers, hand-held devices and so on. These are devices that customers use to connect toand access the solutions that iON provides. iON also facilitates procurement of additional hardware through itsProcurement Facilitation Services.At Layer-2 iON provisions the needed network equipments and bandwidth to connect to the iON applicationshosted in a data center. Based on the bandwidth required, we provision the necessary network connections inpartnership with our network providers.At Layer-3 iON delivers all the office solutions relevant for SMBs. These include solutions such as documentmanagement, email, collaboration suite and other office software.At Layer-4 iON addresses the solution needs at a business level. This includes Finance & Accounting, CRM, HRmanagement, Payroll and Project Management System. Until Layer-4, all our solutions are predominantly vertical ordomain agnostic.At Layer-5 iON addresses core industry vertical solution needs through a comprehensive ERP. For instance, in thecase of the Manufacturing vertical, the solutions will include Material, Sales, Stock, Production, etc, while in the caseof Retail, it is Point of Sales, Warehouse, Store Inventory, etc. These applications help customers to drive their corebusiness processes in their organisations.At Layer-6 iON addresses niche vertical application requirements including detailed business analytics.
"...iON is a fully secured application and hence, has high reliability...implementation of theiON Education Solution has enriched the reach of data and subsequent analysis efficientlyacross all modules..."Victor GambhirPro Vice Chancellor, Manav Rachna International UniversityWhy iONiON provides comprehensive solutions that address A pay-as-you-use modelvaried IT requirements. From network to ERP, iON is This model eliminates capital investment as weoffered as a single service, in a pay-per-use model, provide the IT infrastructure and software on rent.allowing you to leverage the solution’s true potential. You pay as you use and only for the number of usersiON ensures integration of all processes along with who actually use the software. The rent is chargedease of use. monthly. Typically, the cumulative rental for threeiON promises: years is equal to the capital cost of acquiring similar or lesser software with one-time payment. Usually,nperformance in normal broadband;High the ROI exceeds rental within three months, whenStringent security and data privacy ;n best practices are well followed. The rental includes maintenance and training, with no hidden costs.Guaranteed availability (99 per cent uptime);nDisaster recovery;n Personalised solutionsReduced need for IT staff.n Although this is a cloud service, the software is configurable to each business. You will always get theiON, therefore, manages your processes while flavour of your own business by picking and choosingyou use the software. You gain from: what processes you would need.Integrated solutions Automatic upgradesWe ensure that all your solutions are connected. For We continuously invest in our solutions to ensureexample, if you are using a CRM along with an ERP, best practices. We enrich the software based on userand have a document management system to feedback and business and statutory changes. Weorganise your files, we ensure that these solutions are ensure the upgrade without disrupting the user.connected and work as one. So for you, it is simplyIT and not applications.Increased agilityWe bring in the agility to keep pace with changingprocesses or a new line of business. We help youconfigure the processes to work differently or simplychoose new practices recommended by the software.Our activation system flags on best practices while thesystem is running. As you pick and choose, we give youmore options to choose from.
“The challenge was to integrate and scale the IT solution across channels like physical stores,web-stores, institution sales etc,...the iON Retail Solution being an integrated solution takescare of store inventory management, point of sales, ERP, online presence, shopping cart withpayment gateway, in addition to procurement.”Subhasish SahaChief Technology Officer, Apeejay Surrendra Group