The boom in the beauty enhancement and wellness industry in India, has inspired theestablishment of a plethora of slimming and fitness centres. These include beautysalons, holistic healing centres, skin and cosmetic surgery clinics, spas, traditionalayurveda clinics, fitness centers and obesity and lifestyle management clinics. Inaddition, every segment of the wellness industry is experiencing intense competition.Therefore both, leading multinational wellness chains entering the fray and domesticplayers aiming to acquire a healthy share of the wellness pie are looking to shift into topgear. With customer attraction, servicing and retention emerging as the key challengesof the industry, leading players are compelled to critically review the methods adoptedto capture client leads and follow up on customer feedback. Businesses are also payinggreater attention to appointments, billing and back-end operations such as trackinginventory usage, calculating staff incentives and commissions, plugging revenue leaksand monitoring business parameters. In such a scenario, enterprises seek to establishbenchmarked global practices. Not only does this help you gain a competitive edge, butenables you to leverage experience to generate higher revenues and more clients.Towards this, we, at Tata Consultancy Services (TCS), offer the iON Wellness Solution,which is designed to help organisations in the wellness industry achieve optimalefficiency and gain market supremacy. The offering helps establish a lean businessmodel, extend the range of services and promotional endeavours and multiplyrevenues.
“The iON Wellness Solution has helped us leverage technology to gain insights intohitherto hidden aspects of our business. We have already achieved efficiencies in severalbusiness processes and have been able to implement critical business initiatives. Withmore technology enablement on the way, we are excited about leveraging the WellnessSolution in the future.”Ajay PahwaCEO, Kaya Skin Clinic, a chain of 100 clinics across India and the Middle East Wellness Modules Workforce Management n Inventory Management n Business Analytics n Appointment Scheduler n Operations Management n n Management Service POS and Billing n Business Solutions Office Solutions HRMS n iON Messaging n Payroll n n and Accounting Finance Wellness Document Management n n Management Intranet n Management Project Solution n Presence Management Online Customer Relationship Management n Overview Procurement and Inventory (P&I) n Hardware Services Network Services Implementation Locations n n Platform Hosting n & Switch Configuration Server n & Last Mile Setup Router PC & Laptop Installation n Network Locations n An overview of the iON Wellness Solution
BenefitsThe iON Wellness Solution propels your business to attract, service and retain customers. You thus gainnew heights, bringing you benefits such as: a 360-degree view of your customers’ preferences, track the effectiveness of promotional campaignsComprehensive coverage. We take care of everyn and manage feedback using a simple two-way SMS operational aspect of your business – registration, communication. appointment scheduling (plus automated waitlist management), billing, inventory management n central views. Our solution integrates Unified (including consumable and saleable inventory isolated systems running across geographically tracking and auto-generated stock alerts based dispersed branches. This gives you real-time views on safety and reorder levels), staff incentives and of the performance of each branch, as well as the commissions calculations, client relationship consolidated picture of operations across multiple management and analytics. business centres.Integrated back-end functions. We bring youn Informed decisions. The solution enables access to n more than a front-end solution. Our solution a consolidated, seamless flow of data, giving you modules manage operational aspects and more control over your business and ensuring seamlessly integrate with specially developed informed decisions. modules for human resource management, payroll (linked to an attendance tracking system) and Business analytics. Our solution consolidates data, n finance and accounting. helping you identify a unique, repeat-customer base and track customer patterns. The solution alsoCompliance with laws. The billing modulen helps analyse financial and operational parameters complies with Indian tax laws and is updated to that need to be monitored on an ongoing basis. reflect changes in the law. This allows you to receive payments through various permissible modes and Operational efficiency. The solution facilitates n currency options. precise inventory management and plugs revenue leaks. This leads to cost reduction, improvedSatisfied customers. The solution sets in place ann productivity, overall operational efficiency and effective customer engagement cycle that helps optimised resource utilisation
"It has been a great pleasure working with the informative, helpful and professional TCSteam from the moment we began our interactions. The training has been first class andwe look forward to making the most of the new system to help us grow our business. It isfantastic that a small to medium size business like ours can avail the help and resources ofsuch a huge company."Osh BhabaniDirector, b:blunt Attract Campaigns n Alliances n Promotions n Campaigns Mgmt n Registration n CRM Service Call Center Mgmt n Appoinments n Customer Feedback n Inventory Mgmt n n Programs Loyalty Customer Billing n Life Cycle Analytics n ne-mail/SMS Mass Communication Retain Feedback Tracking n Two Way SMS Integration n Grievance Mgmt n Website n n Mgmt Loyalty Preconfigured Reports n Analytics Cube/Drill down Reports n On Demand Reports n Related Solutions : HRMS, Payroll, Finance & Accounting + Collaboration Solution Features Appointment Workforce Inventory Operations Scheduler POS & Billing Management Management Management Appoinments n Billing n Manage Shifts n n Inventory Track Day End Process n Waitlist n Promotions n n Attendence Track n Transfer Stock n Control Access n Views Diary Refunds n Capture Leaves n nfor Recorder Alert Operator Incentives n
Why iONiON provides comprehensive solutions that address A pay-as-you-use modelvaried IT requirements. From network to ERP, iON is This model eliminates capital investment as weoffered as a single service, in a pay-per-use model, provide the IT infrastructure and software on rent.allowing you to leverage the solution’s true potential. You pay as you use and only for the number of usersiON ensures integration of all processes along with who actually use the software. The rent is chargedease of use. monthly. Typically, the cumulative rental for threeiON promises: years is equal to the capital cost of acquiring similar or lesser software with one-time payment. Usually,nperformance in normal broadband;High the ROI exceeds rental within three months, whenStringent security and data privacy ;n best practices are well followed. The rental includes maintenance and training, with no hidden costs.Guaranteed availability (99 per cent uptime);nDisaster recovery;n Personalised solutionsReduced need for IT staff.n Although this is a cloud service, the software is configurable to each business. You will always get theiON, therefore, manages your processes while flavour of your own business by picking and choosingyou use the software. You gain from: what processes you would need.Integrated solutions Automatic upgradesWe ensure that all your solutions are connected. For We continuously invest in our solutions to ensureexample, if you are using a CRM along with an ERP, best practices. We enrich the software based on userand have a document management system to feedback and business and statutory changes. Weorganise your files, we ensure that these solutions are ensure the upgrade without disrupting the user.connected and work as one. So for you, it is simplyIT and not applications.Increased agilityWe bring in the agility to keep pace with changingprocesses or a new line of business. We help youconfigure the processes to work differently or simplychoose new practices recommended by the software.Our activation system flags on best practices while thesystem is running. As you pick and choose, we give youmore options to choose from.