ITIL / IT service CMM
Upcoming SlideShare
Loading in...5
×
 

Like this? Share it with your network

Share

ITIL / IT service CMM

on

  • 1,920 views

small presentation about ITIL and the IT service CMM.

small presentation about ITIL and the IT service CMM.
to be updated soon.

Statistics

Views

Total Views
1,920
Views on SlideShare
1,914
Embed Views
6

Actions

Likes
1
Downloads
30
Comments
0

1 Embed 6

http://www.slideshare.net 6

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

ITIL / IT service CMM Presentation Transcript

  • 1.  
  • 2. ITIL / IT service CMM
    • Motive
    • Goals
    • ITIL
    • IT service CMM
  • 3. ITIL / IT service CMM
    • Motive
    • Goals
    • ITIL
    • IT service CMM
  • 4.
    • Goals
    • ITIL
    • IT service CMM
    Motive ITIL / IT service CMM Little formalization; Ad hoc services; Incomplete documentation; No agreements;
  • 5.
    • Motive
    • ITIL
    • IT service CMM
    Goals Process description ITIL IT service CMM: Level 2 Image improvement IT
  • 6.
    • Motive
    • Goals
    • IT service CMM
    ITIL
    • Service Level Management
    • Incident Management
    • Configuration Management
    • Customer relation;
    • Monitor and report IT performance;
    • Customer agreements (SLA’s)
    Aimed at fast troubleshooting and system repairs Incident log supports effective other processes Monitoring economic value of IT Monitor and track information CI’s PEOPLE knowhow knowhow knowhow knowhow knowhow Knowledge people people people people People
  • 7.
    • Motive
    • Goals
    • ITIL
    IT service CMM Level 2: Repeatable Goals, activities and commitments; Parallel with ITIL; Ideal for approach / reviewing IT
  • 8. ITIL / IT service CMM
    • Motive
    • Goals
    • ITIL
    • IT service CMM