ITIL / IT service CMM

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small presentation about ITIL and the IT service CMM.
to be updated soon.

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ITIL / IT service CMM

  1. 2. ITIL / IT service CMM <ul><li>Motive </li></ul><ul><li>Goals </li></ul><ul><li>ITIL </li></ul><ul><li>IT service CMM </li></ul>
  2. 3. ITIL / IT service CMM <ul><li>Motive </li></ul><ul><li>Goals </li></ul><ul><li>ITIL </li></ul><ul><li>IT service CMM </li></ul>
  3. 4. <ul><li>Goals </li></ul><ul><li>ITIL </li></ul><ul><li>IT service CMM </li></ul>Motive ITIL / IT service CMM Little formalization; Ad hoc services; Incomplete documentation; No agreements;
  4. 5. <ul><li>Motive </li></ul><ul><li>ITIL </li></ul><ul><li>IT service CMM </li></ul>Goals Process description ITIL IT service CMM: Level 2 Image improvement IT
  5. 6. <ul><li>Motive </li></ul><ul><li>Goals </li></ul><ul><li>IT service CMM </li></ul>ITIL <ul><li>Service Level Management </li></ul><ul><li>Incident Management </li></ul><ul><li>Configuration Management </li></ul><ul><li>Customer relation; </li></ul><ul><li>Monitor and report IT performance; </li></ul><ul><li>Customer agreements (SLA’s) </li></ul>Aimed at fast troubleshooting and system repairs Incident log supports effective other processes Monitoring economic value of IT Monitor and track information CI’s PEOPLE knowhow knowhow knowhow knowhow knowhow Knowledge people people people people People
  6. 7. <ul><li>Motive </li></ul><ul><li>Goals </li></ul><ul><li>ITIL </li></ul>IT service CMM Level 2: Repeatable Goals, activities and commitments; Parallel with ITIL; Ideal for approach / reviewing IT
  7. 8. ITIL / IT service CMM <ul><li>Motive </li></ul><ul><li>Goals </li></ul><ul><li>ITIL </li></ul><ul><li>IT service CMM </li></ul>

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