Your SlideShare is downloading. ×
0
ITIL / IT service CMM
ITIL / IT service CMM
ITIL / IT service CMM
ITIL / IT service CMM
ITIL / IT service CMM
ITIL / IT service CMM
ITIL / IT service CMM
ITIL / IT service CMM
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

ITIL / IT service CMM

1,160

Published on

small presentation about ITIL and the IT service CMM. …

small presentation about ITIL and the IT service CMM.
to be updated soon.

Published in: Business, Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,160
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
31
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1.  
  • 2. ITIL / IT service CMM <ul><li>Motive </li></ul><ul><li>Goals </li></ul><ul><li>ITIL </li></ul><ul><li>IT service CMM </li></ul>
  • 3. ITIL / IT service CMM <ul><li>Motive </li></ul><ul><li>Goals </li></ul><ul><li>ITIL </li></ul><ul><li>IT service CMM </li></ul>
  • 4. <ul><li>Goals </li></ul><ul><li>ITIL </li></ul><ul><li>IT service CMM </li></ul>Motive ITIL / IT service CMM Little formalization; Ad hoc services; Incomplete documentation; No agreements;
  • 5. <ul><li>Motive </li></ul><ul><li>ITIL </li></ul><ul><li>IT service CMM </li></ul>Goals Process description ITIL IT service CMM: Level 2 Image improvement IT
  • 6. <ul><li>Motive </li></ul><ul><li>Goals </li></ul><ul><li>IT service CMM </li></ul>ITIL <ul><li>Service Level Management </li></ul><ul><li>Incident Management </li></ul><ul><li>Configuration Management </li></ul><ul><li>Customer relation; </li></ul><ul><li>Monitor and report IT performance; </li></ul><ul><li>Customer agreements (SLA’s) </li></ul>Aimed at fast troubleshooting and system repairs Incident log supports effective other processes Monitoring economic value of IT Monitor and track information CI’s PEOPLE knowhow knowhow knowhow knowhow knowhow Knowledge people people people people People
  • 7. <ul><li>Motive </li></ul><ul><li>Goals </li></ul><ul><li>ITIL </li></ul>IT service CMM Level 2: Repeatable Goals, activities and commitments; Parallel with ITIL; Ideal for approach / reviewing IT
  • 8. ITIL / IT service CMM <ul><li>Motive </li></ul><ul><li>Goals </li></ul><ul><li>ITIL </li></ul><ul><li>IT service CMM </li></ul>

×