@Ramon_DeLeon
#INBOUND13
Start with a question:
How do I want to make my
audience feel?
Customer Service
4-19-2009
TINYURL.com/WOWYOU
169,000
impressions
Twittamentary
Emotional Based Service
Emotional Based Service
Emotion Spreads
1 You need the right tools
2 Don’t forget about Empathy
3 It better be MOBILE!
4 Focus on being Focused
5 Hack the rules b...
Work,
Play
&
Create
With
The
Passion
Of
A
Child!
Ramon de leon digital megaphone social media week viral video presentation
Ramon de leon digital megaphone social media week viral video presentation
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Ramon de leon digital megaphone social media week viral video presentation

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Ramon de leon digital megaphone social media week viral video presentation

  1. 1. @Ramon_DeLeon
  2. 2. #INBOUND13 Start with a question: How do I want to make my audience feel?
  3. 3. Customer Service 4-19-2009
  4. 4. TINYURL.com/WOWYOU 169,000 impressions
  5. 5. Twittamentary
  6. 6. Emotional Based Service
  7. 7. Emotional Based Service
  8. 8. Emotion Spreads
  9. 9. 1 You need the right tools 2 Don’t forget about Empathy 3 It better be MOBILE! 4 Focus on being Focused 5 Hack the rules by creating them! Closing Thoughts
  10. 10. Work, Play & Create With The Passion Of A Child!
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