Shift Happens: how to share knowledge in a network centric world

Slide 1: Shift Happens: how to share knowledge in a network centric world Chris Fletcher—Director, Knowledge Management Asia Pacific region Deloitte Consulting Facilitating Knowledge Transfer and Retention in the Modern Workplace The Sebel, Melbourne 18 February 2008 Source: Flickr: checco

Slide 2: The World is Flat! Globalisation 1.0: circa 1492 - 1800 Globalisation 2.0: circa 1800 - 2000 Globalisation 3.0: circa 2000 to today

Slide 3: Drivers of a Networked World Web 2.0 Societal / Network Participation Social Change Centric World Culture Economics of Change

Slide 4: Evolving: Web 2.0 • Blogs: Personal / Corporate • Tagging: Social • Bookmarking • Photo sharing • Wiki • RSS • Web Video / Video blogging • Mash-ups • Widgets • Social Networking Flickr: maruisv • Skype / IM • Social Media • Second Life Copyright © 2006 Deloitte Development LLC. All rights reserved. 4

Slide 5: The rise of the participation culture Me ! Flickr: Layne Crane Flickr: Robin Tremblay Me ! U Me ! S Flickr: Hasan E Beton Me ! Copyright © 2006 Deloitte Development LLC. All rights reserved. Flickr: Milapsinh Jadeja 5 Flickr: Sophiandy

Slide 6: The Economics of Change Copyright © 2006 Deloitte Development LLC. All rights reserved. 6

Slide 7: Social Change Awareness of climate change Media generated debate on issues in society Empowering the individual to lead change in the community A move back to community roots Corporate Social Responsibility as a strategy, not a cost Copyright © 2006 Deloitte Development LLC. All rights reserved. 7

Slide 8: ………the new face of Knowledge “The new currency won’t be intellectual capital. It will be social capital –the collective value of whom we know and what we’ll do for each other.” —James Kouzes, co-author of The Leadership Challenge

Slide 9: The impact of Social Capital on Knowledge A change in the KM model……… Older thinking Content and Collection Newer thinking Context and Connection Copyright © 2006 Deloitte Development LLC. All rights reserved. 9

Slide 10: The future of Knowledge in a Networked World Context and Connection Collaboration Networked World Copyright © 2006 Deloitte Development LLC. All rights reserved. 10

Slide 11: So what is up with collaboration? Making sense of Network Analysis complex problems Reputation Capital Virtual AND Physical Copyright © 2006 Deloitte Development LLC. All rights reserved. 11

Slide 12: Organisational Network Analysis Source: The Hidden Power of Social Networks – Rob Cross / Andrew Parker Copyright © 2006 Deloitte Development LLC. All rights reserved. 12

Slide 13: Organisational Network Analysis Level Snr Exec Director Snr Manager Manager Deputy Mgr Consultant Analyst Copyright © 2006 Deloitte Development LLC. All rights reserved. 13

Slide 14: Reputation capital Copyright © 2006 Deloitte Development LLC. All rights reserved. 14

Slide 15: Making sense of complex problems • how do we make sense of the world so we can act in it? • we know more than we can say, and say more than we can write down • first fit pattern recognition • cognitive bias • contextual relevance • distributed cognition “Context is the most important word in management, and the most neglected” Copyright © 2006 Deloitte Development LLC. All rights reserved. 15

Slide 16: Virtual and physical interaction • to get, one must give without reserve • multiple identities • generational divide • water coolers • balance • conflict Copyright © 2006 Deloitte Development LLC. All rights reserved. 16

Slide 17: Rethinking Collaboration in the 21st Century Copyright © 2006 Deloitte Development LLC. All rights reserved. 17

Slide 18: Changing focus – a networked world is here Copyright © 2006 Deloitte Development LLC. All rights reserved. 18

Slide 19: The value is not in the delivery of knowledge, but in the alchemy of knowledge, in the ability to connect thoughts that weren't previously connected

Slide 20: A member firm of Deloitte Touche Tohmatsu