Facilitating Knowledge Transfer and Retention in the Modern Workplace The Sebel, Melbourne 18 February 2008 Chris Fletcher—Director, Knowledge Management Asia Pacific region Deloitte Consulting Shift Happens: how to share knowledge in a network centric world Source: Flickr: checco

The World is Flat! Globalisation 1.0: circa 1492 - 1800 Globalisation 2.0: circa 1800 - 2000 Globalisation 3.0: circa 2000 to today

Globalisation 1.0: circa 1492 - 1800

Drivers of a Networked World Web 2.0 Societal / Social Change Network Centric World Participation Culture Economics of Change

Evolving: Web 2.0 Flickr: maruisv Blogs: Personal / Corporate Tagging: Social Bookmarking Photo sharing Wiki RSS Web Video / Video blogging Mash-ups Widgets Social Networking Skype / IM Social Media Second Life

Blogs: Personal / Corporate

Tagging: Social

Bookmarking

Photo sharing

Wiki

RSS

Web Video / Video blogging

Mash-ups

Widgets

Social Networking

Skype / IM

Social Media

Second Life

The rise of the participation culture Me! Me! Me! Me! Flickr: Robin Tremblay Flickr: Milapsinh Jadeja Flickr: Layne Crane Flickr: Sophiandy Flickr: Hasan E Beton US

The Economics of Change

Social Change Awareness of climate change Media generated debate on issues in society A move back to community roots Empowering the individual to lead change in the community Corporate Social Responsibility as a strategy, not a cost

“ The new currency won’t be intellectual capital. It will be social capital – the collective value of whom we know and what we’ll do for each other.” — James Kouzes, co-author of The Leadership Challenge ……… the new face of Knowledge

The impact of Social Capital on Knowledge A change in the KM model……… Content and Collection Older thinking Context and Connection Newer thinking

The future of Knowledge in a Networked World Networked World Context and Connection Collaboration

So what is up with collaboration? Network Analysis Making sense of complex problems Reputation Capital Virtual AND Physical

Organisational Network Analysis Source: The Hidden Power of Social Networks – Rob Cross / Andrew Parker

Organisational Network Analysis Director Manager Snr Manager Snr Exec Analyst Consultant Deputy Mgr Level

Reputation capital

Making sense of complex problems how do we make sense of the world so we can act in it? we know more than we can say, and say more than we can write down first fit pattern recognition cognitive bias contextual relevance distributed cognition “ Context is the most important word in management, and the most neglected”

how do we make sense of the world so we can act in it?

we know more than we can say, and say more than we can write down

first fit pattern recognition

cognitive bias

contextual relevance

distributed cognition

Virtual and physical interaction to get, one must give without reserve multiple identities generational divide water coolers balance conflict

to get, one must give without reserve

multiple identities

generational divide

water coolers

balance

conflict

Rethinking Collaboration in the 21 st Century

Changing focus – a networked world is here

The value is not in the delivery of knowledge, but in the alchemy of knowledge, in the ability to connect thoughts that weren't previously connected

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