Shift Happens: how to share knowledge in a network centric world


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  • You have it in a nutshell - I agree it's about conversation and participation.

    What we do on the web: blogging and reading blogs (our social filter), and trackbacks, comments, social computing.

    I'm learning everyday from these people, and they are also a filter to other stuff, these people are my newspaper. They educate me daily, maybe I can't explicitly use what I read straight away, but later on I may have a use for information I read a while back.

    Whereas KM1.0 is more reactionary - I need info, I'll search in the DMS and hope.

    KM2.0 you may already know where to look or who to ask, and you are connected daily, or someone else will put you in touch with someone they are connected to.

    So what we do on the open web is KM and we don't even know it, we call it social computing
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  • Brilliantly informative and concise show. Thanks
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  • Shift Happens: how to share knowledge in a network centric world

    1. Facilitating Knowledge Transfer and Retention in the Modern Workplace The Sebel, Melbourne 18 February 2008 Chris Fletcher—Director, Knowledge Management Asia Pacific region Deloitte Consulting Shift Happens: how to share knowledge in a network centric world Source: Flickr: checco
    2. The World is Flat! <ul><li>Globalisation 1.0: circa 1492 - 1800 </li></ul>Globalisation 2.0: circa 1800 - 2000 Globalisation 3.0: circa 2000 to today
    3. Drivers of a Networked World Web 2.0 Societal / Social Change Network Centric World Participation Culture Economics of Change
    4. Evolving: Web 2.0 Flickr: maruisv <ul><li>Blogs: Personal / Corporate </li></ul><ul><li>Tagging: Social </li></ul><ul><li>Bookmarking </li></ul><ul><li>Photo sharing </li></ul><ul><li>Wiki </li></ul><ul><li>RSS </li></ul><ul><li>Web Video / Video blogging </li></ul><ul><li>Mash-ups </li></ul><ul><li>Widgets </li></ul><ul><li>Social Networking </li></ul><ul><li>Skype / IM </li></ul><ul><li>Social Media </li></ul><ul><li>Second Life </li></ul>
    5. The rise of the participation culture Me! Me! Me! Me! Flickr: Robin Tremblay Flickr: Milapsinh Jadeja Flickr: Layne Crane Flickr: Sophiandy Flickr: Hasan E Beton US
    6. The Economics of Change
    7. Social Change Awareness of climate change Media generated debate on issues in society A move back to community roots Empowering the individual to lead change in the community Corporate Social Responsibility as a strategy, not a cost
    8. “ The new currency won’t be intellectual capital. It will be social capital – the collective value of whom we know and what we’ll do for each other.” — James Kouzes, co-author of The Leadership Challenge ……… the new face of Knowledge
    9. The impact of Social Capital on Knowledge A change in the KM model……… Content and Collection Older thinking Context and Connection Newer thinking
    10. The future of Knowledge in a Networked World Networked World Context and Connection Collaboration
    11. So what is up with collaboration? Network Analysis Making sense of complex problems Reputation Capital Virtual AND Physical
    12. Organisational Network Analysis Source: The Hidden Power of Social Networks – Rob Cross / Andrew Parker
    13. Organisational Network Analysis Director Manager Snr Manager Snr Exec Analyst Consultant Deputy Mgr Level
    14. Reputation capital
    15. Making sense of complex problems <ul><li>how do we make sense of the world so we can act in it? </li></ul><ul><li>we know more than we can say, and say more than we can write down </li></ul><ul><li>first fit pattern recognition </li></ul><ul><li>cognitive bias </li></ul><ul><li>contextual relevance </li></ul><ul><li>distributed cognition </li></ul>“ Context is the most important word in management, and the most neglected”
    16. Virtual and physical interaction <ul><li>to get, one must give without reserve </li></ul><ul><li>multiple identities </li></ul><ul><li>generational divide </li></ul><ul><li>water coolers </li></ul><ul><li>balance </li></ul><ul><li>conflict </li></ul>
    17. Rethinking Collaboration in the 21 st Century
    18. Changing focus – a networked world is here
    19. The value is not in the delivery of knowledge, but in the alchemy of knowledge, in the ability to connect thoughts that weren't previously connected
    20. A member firm of Deloitte Touche Tohmatsu