Firstly, the back ground and professional qualifications of the sales person or the relationship managers should be verified before trusting them to manage or take decisions on the customers money. Secondly customers should not get carried away by big names or large size of wealth management entities. Thirdly customers should be clear on their own financial goals and should not be driven by greed . Fourthly the sales person and the relationship managers should undertake a due diligence on the risk bearing capacity of the customers. Fifthly the customers should not be promised high returns and the risk appetite of the customer should be factored in deploying their funds in various asset classes. Sixthly the internal controls and systems of the wealth management entities should be clearly defined. The last but not the least; the customers should not lend their signature to any document without understanding the implications of the document.
Citi bank fraud case trust on relationship manager
The CitiBank Fraud Case Prepared by: Ravi Baravaliya (M00037) Chetan Panara (M00086) Nikunj Patel (M00023) Bhavin Patoliya (M00025) Mahipal Chauhan (M00052)
Indian Banking Industry Reserve Bank of India Act 1934 Indian Banks Can be Categorized two Parts: Scheduled Commercial Banks Public Sector Banks Private Sector Banks Foreign Banks Unscheduled Commercial BankSource: http://finance.indiamart.com/investment_in_india/scheduled_commercial_banks.html http://www.banknetindia.com/banking/combank.htm
Citibank World Wide CEO-chairman Leading financial service company Business in 140 country 200 million customer Broad range of financial service Citibank in Asia
Citibank India Established in 1902 Total business in India Employee Principle of banks in India Job of Relationship manager
Relationship Manager’s job at Citibank Primary job Other job
Sheila Premnath Deeksha Puri Shivraj Puri Brokerage Account Religare Securities Ltd., Bonanza Portfolio Ltd., India Info line Ltd Normans Martin Brokers Pvt. Ltd. (Raghuraj Puri) Investment in to Capital Market
Gullible InvestorsHow Easily tricked by Mr. Shivraj Puri ?Investors are greedy for 25 % Rate of Return vs Puri’s Greed. How fool of Customers? Signing cheques Electronic fund transfers to an individual account. Fake Excel sheet statements. Portfolio management services. Others Reasons : Nuances are not Clear. Extent of Loss are also not known. Citibank liability is not clear. Excuse by Bank.(Awards) City insider only hopeful about part of money recover.
Cont… Mr. Puri is concentrated on only Looting Investors. There is a Personal touch in whole Relationship.(Start a bank) Mind of Mr. Puri for Investors Vs Hero Group (Looting by employee). Name of Investor: Munjal Family (Hero Group) / Through Sanjiv Gupta / Lost 28.89 crore. Sanjiv Agrawal (Venture capitalist) (33 crore lost) Relationship Master: (Joint family venture) “Fraud Based on Relationship with help of Relationship.” System is working for Mr Puri. Note: HNIs’ have no time to manage their money and leave the job to Wealth and Relationship managers.
Process of System HNI – Minimum investments Rs.10 lacs Bank’s close ended offers and RM’s took unfair advantage Trust build up Creates own SPV (Assumptions) Technology savvy bank – keep records of all transactions
A System Failure? Fake SEBI circular Misrepresentation of high return Amount transferred in family’s Saving account Transferred in family’s Demat account Higher authorities are unaware about these large transactions on daily basis SEBI and RBI are still unaware
Lesson from Citibank Fraud Verification of Relationship manager Customers should not get carried away by big names Customers should be clear on their own financial goal The customers should not lend their signature to any document without understanding the implications of the document. The internal controls and systems of the wealth management entities should be clearly defined
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