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Singapore MRT


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A study on SIngapore MRT and its technologies

A study on SIngapore MRT and its technologies

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  • 1. Group 11 1
  • 2. Agenda1 Introduction2 Background Information3 Key Financial Information4 Industry Information5 Company Information6 Strategic Analysis of the company7 IT implementations and Successes8 Road ahead and Conclusion
  • 3. Background Significant bus operator in Singapore with 25% market Growing revenue Leader in the share from retail, world’s rail Advertising and Industry in train Consulting service quality services Dominant rail Second largest Operator in Taxi operator inSingapore with 23 SMRT Singapore with yrs operating 3000 Taxis Experience
  • 4. Mission, Vision & Core Values Excellence, Respect, Responsibility and Recognition,Commitment to the public, shareholders and employees
  • 5. Corporate Structure
  • 6. SMRT Trains Ltd• Incorporated on 6 August 1987 as Singapore MRT Ltd• Renamed as Singapore Mass Rapid Transit (SMRT) Corporation in 2004• Main and only competitor: SBS Transit
  • 7. SMRT Buses Ltd• Previously Trans Island Bus Services (TIBS)• Incorporated as TIBS on 31 May 1982• Renamed to SMRT Buses Ltd on 10 May 2004• Main and only competitor: SBS Transit Ltd
  • 8. Milestones
  • 9. Geographic Footprint
  • 10. 10
  • 11. Operating Model
  • 12. Group Information
  • 13. Financials
  • 14. Share Holding Pattern
  • 15. License and Operating Agreement
  • 16. 16
  • 17. Critical success factors• Turnaround time – Shorter waiting time• Cost effective and sustainable transport – through integrated information• Network Span -Seamless travel across wider network• Modular transportation growth approach to offer better connectivity for future• Safety and Security regulations
  • 18. Industry Drivers in Singapore• Economic growth of Singapore• Population growth of Singapore• Increased government Spending on public transportation• Tighter reins on personal transport GDP Growth Population Growth
  • 19. Thought Leaders• Transport and Travel Research (UK)• International Association of Public Transport(UITP), Brussels• MIT labs on Transport Research• German & Japanese Heavy Manufacturers of Train Systems – Siemens, Kawasaki, Alstom, Hitachi etc.• Oracle is the best Software Provider for Traffic Management System
  • 20. Key Performance indicators
  • 21. Industry Ratios : -KPICost to Customer Train Availability
  • 22. Industries Ratios -comparisonsPunctuality Manpower Cost Efficiency Safety Source: CoMET awards, 2010
  • 23. Energy Usage benchmarksSource: CoMET awards, 2010
  • 24. 24
  • 25. Key Challenges faced
  • 26. Social Responsibility • SMRT contributed over $5.2 million in charityCorporate Charity and community projects in FY2009 Gift for Mobility • Initiative for physically challenged or less mobile people programme • SMRT raised $1 million fund through fiveSilver tribute fund fundraisers event held over a period of six months Taxi medical • Staff equipped with skills to assist and transport less mobile passengers Chaperons
  • 27. Environment• Reduction in usage of Electricity, Water and emphasis on recycling• ISO 14001 received in 2009• Regular energy audits since 2005• New hi tech systems in Air conditioning for electricity reduction• “Most Energy Efficient Metro” award at The Metro Awards 2009, held in London.
  • 28. Comparative Analysis VS MRT 22% SBS 78% SMRT
  • 29. Worker Profile
  • 30. IT vendorsTCM • RFID Implementation for SMRTACP • Develop an end-to-end solution from consultancy to integration with their SAP courses and trainingSAP • SAP Implementation for SMRTNCS • Sensors for ERP systems
  • 31. 31
  • 32. Unique Selling PropositionFast mode of transportationHigh ConnectivitySeamless service to CustomersIntegrated Network
  • 33. SWOT Analysis Strengths WeaknessesHigh Product Diversity Poor Revenue DistributionHigh Product Quality StructureExcellent staff Centralized in SingaporeAdvanced Technology Opportunities SWOT ThreatsIncreasing Ridership Trend CompetitorExpansion of RTS Network LTA as Central Bus NetworkGrowth in Industry Planner
  • 34. Business Strategy Strong and stable Earnings from Fare operation Increasing Grow non fareshare holder value SMRT revenue and profitability Overseas expansion opportunities
  • 35. Issues addressed by IT Ease of Security & Travel Safety Ticketing AssetManagement IT and Fare Collection Analytics Employee Empowerment & Insights
  • 36. Operation and Strategy Alignment McFarlan’s Strategy ModelHigh Impact on Business Operations Impact on Strategy High
  • 37. 37
  • 38. Systems Engineering Approach Validated and Tested System Testing and Review Effect on Current • Design Review Systems • Type TestingDesign • Signalling • Testing and • Control • Commissioning• Design Criteria & • Power Performance • Communications Specs • Trackwork• Tender Proposal • Fare Systems
  • 39. Past Successes in IT implementations • Driverless Metros • Development of E-Ticketing - Enhanced Integrated Fare System & CEPAS • Development of Electronic Road Pricing • Intelligent Traffic Monitoring System • Distance Based Fares Calculation System
  • 40. Technology Introduced on MRT’s• Integrated Supervisory Control System (ISCS)• Moving Block Signalling with Computer Based Interlocking (CBI)• Train Integrated Management System (TIMS)• Maintenance Management System• Communication Devices for example, TETRA Digital Trunked Radio• On Board CCTV transmission
  • 41. ISCS System- System Central Control Operation Control Centre Depot Control Centre Training Room Passenger Service Centre Equipment Room
  • 42. Contactless Smartcard for Bus Commuter flashesFarecard at Bus Entry BEP BXP Processor (BEP) upon boarding OR Commuter flashes Farecard at Bus Exit Processor (BXP) Cash when alighting GPS to track Bus location to determine Improves Boarding fare stage time by 50%
  • 43. EIFS System Overview Card Manager Tier 5 Bus RailAcquirer Acquirer Tier 4 Operator Central Server Operator Central Tier 3 Computer Depot Computers Station Computers Tier 2 Tier 1
  • 44. Operation of ERP system(1) Approach of Vehicle 1st Gantry 2nd Gantry Camera Sensor Radio Antenna Radio AntennaIn Vehicle Unit Road Markings
  • 45. Operation of ERP system (2) Charging 1st Gantry 2nd Gantry Camera Sensor Radio Antenna Radio AntennaIn Vehicle Unit Road Markings
  • 46. Operation of ERP system(3) Debiting (IU-Cashcard) 1st Gantry 2nd Gantry Camera Sensor Radio Antenna Radio Antenna Road Markings
  • 47. Operation of ERP system(4.1) Verification 1st Gantry 2nd Gantry Camera Sensor Radio Antenna Radio Antenna Road Markings
  • 48. Operation of ERP system(4.2) CapturingPhoto (ForViolation/Error Only) 1st Gantry 2nd Gantry Camera Sensor Radio Antenna Radio Antenna Road Markings
  • 49. Operation of ERP system(5) Departure of Vehicle 1st Gantry 2nd Gantry Camera Sensor Radio Antenna Radio Antenna Road Markings
  • 50. 50
  • 51. Current projects• Completion and operationalize Circle line• (TFTDS) - Taxi fleet tracking and dispatching system• Mobile data terminals (MDT) in all our taxis• Newer version of STARiS• Implementation of Organization vide Knowledge Management System
  • 52. Future expansion of MRT
  • 53. Thank You
  • 54. KPI’s for MRT & Bus Services