Apple quality policy

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Apple quality policy

  1. 1. 2/17/2014 1
  2. 2. Quality management at 5/11/2014 2 Submitted by: Name: Chetan Roll no: 801331006 ME (SE) Thapar University
  3. 3. Contents • What is quality? • Branding! • About Apple Inc. • Products by Apple Inc.. • Standards and procedures • Why do we need Standards? • ISO 9001:2008 • 8-Management Principles • Apple Environmental Policy • ISO 14001:1996 || ISO14001:2005 • TCO • Energy Star Ratings.. • ISO 27001:2005 • CMM/CMMI • Quality Features in Products • References 5/11/2014 3
  4. 4. What is Quality? “The standard of something as measured against other things of a similar kind; the degree of excellence of something.” Synonyms:-Standard, Grade, Class, Classification, Nature, Rank, Level, Type, Variety, Characteristics. 5/11/2014 4
  5. 5. More Add-ons "Degree to which a set of inherent characteristics fulfills requirements.“ The standard defines requirement as need or expectation. ISO:9000 "Number of defects per million opportunities.” Six Sigma 5/11/2014 5
  6. 6. Can Quality be Expressed as ______? “Consumers may look on branding as an aspect of products or services, as it often serves to denote a certain attractive quality or characteristic.” „Branding‟ 5/11/2014 6
  7. 7. Apple Inc. Computer Hardware Computer software Consumer electronics Digital distribution Apple Inc. is an American multinational corporation headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, computer software and personal computers. Founded: April 1, 1976 Founders : Steve Jobs, Steve Wozniak, Ronald Wayne 5/11/2014 7
  8. 8. Apple Inc. Best-known hardware products are • Mac line of computers • iPod media player • iPhone Smartphone • iPad tablet computer. Consumer software includes • OS X and iOS operating systems • iTunes media browser • Safari web browser • iLife and iWork creativity • Productivity suites. 5/11/2014 8
  9. 9. About Apple Inc. Headquarters:- Apple Campus, 1 Infinite Loop, Cupertino, California, U.S. Number of locations:- 407 retail stores (Sept 2013) Area served:- Worldwide Revenue US$ 170.910 billion (2013) Employees:- 80,000 (2013) Key people:- Arthur D. Levinson (chairman), Tim Cook(CEO), Steve Jobs (founder, former CEO) 5/11/2014 9
  10. 10. Is That Apple Inc. is a service Oriented company? Services:- Apple Store Apple Store Online Mac App Store iOS App Store iTunes Store iBooks iCloud 5/11/2014 10
  11. 11. 5/11/2014 11 Fig 1-http://www.distimo.com/blog/wp-content/uploads/2013/08/Total-Revenue-per-country-July- 2013-Distimo.png Fig 2 http://venturebeat.files.wordpress.com/2013/10/screen-shot-2013-10-22-at-11-00-02-am.png Fig 2 Fig 1
  12. 12. Standards and Procedures • Certifications • Apple has ISO 9001:2008 Certification. • Apple has ISO 14001:1996 and ISO 14001:2005 • TCO • Energy Star Ratings • CMM level‟s • CMM-5 • CMMI • PCMM 5/11/2014 12
  13. 13. Why do we need Standards? • Enhanced customer satisfaction • Increased market share • Improving performance • Cost savings • Environmental benefits • Encouraging innovation 5/11/2014 13
  14. 14. ISO 9001:2008 5/11/2014 14 ISO 9001:2008 Quality Management System international certification enables company to demonstrate its commitment to quality and customer satisfaction, as well as continuously improving your company‟s operations.
  15. 15. 8-Management Principles 5/11/2014 15 https://www.apple.com/supplier-responsibility/
  16. 16. Apple Environmental Policy 5/11/2014 16 1990:- Launched and implemented. 1992:- Got rid of CFCs 1994:- Phase-out of nickel- cadmium batteries begins. 1995:- PVC in packaging materials is terminated. 1996:- Sacramento, California becomes ISO 14001 certified.
  17. 17. ISO 14001:1996 || ISO14001:2005 5/11/2014 17 •All Apple manufacturing sites are ISO 14001 certified worldwide •Apple has a structured environmental management system (EMS) •In place to manage the environmental impact of our operations.
  18. 18. Tjänstemännens Central Organization, TCO 5/11/2014 18 •TCO‟92 •TCO‟95 •TCO‟99 •TCO‟01 •Ergonomics •Emission •Energy •Ecology “The study of people's efficiency in their working environment.” http://findlogo.net/images/T/tco%2095%20logo.jpg
  19. 19. Energy Star Ratings.. 5/11/2014 19 •Reduced energy use. •ENERGY STAR qualification and beyond. •Energy efficiency built in.
  20. 20. ISO 27001:2005 5/11/2014 20 • ISO 27001 is an internationally recognized standard that certifies cloud data is secure. • It defines a systematic approach to managing information security risk. • Information security management gives organization the freedom to grow, innovate and broaden customer-base in the knowledge that all confidential information will remain secure.
  21. 21. CMM 5 5/11/2014 21
  22. 22. CMMI(Capability Maturity Model Integration) • Software Engineering Institute "CMMI: Guidelines for Process Integration and Product Improvement." • CMMI is comprised of a set of “Key Process Areas.” • Each Process Area is intended be adapted to the culture and behaviors of your own company. • It is a book of WHATS not a book of HOWS. • Defines what behaviors need to be defined. 5/11/2014 22
  23. 23. Because education is a great equalizer, we‟re investing heavily in helping workers throughout our supply chain learn new skills and better understand their rights. In 2013, more than 280,000 people at 18 supplier sites took courses in a range of subjects through our free education and development program. In addition, our suppliers trained more than 1.5 million workers on their rights, bringing the total number trained since 2007 to 3.8 million. 5/11/2014 23 https://www.apple.com/supplier-responsibility/ PCMM
  24. 24. Quality Features in Products 5/11/2014 24 Touch ID
  25. 25. 5/11/2014 25 1. http://liliputing.com/wp-content/uploads/2013/10/compressed-memory.jpg 2. http://www.imore.com/sites/imore.com/files/styles/large/public/field/image/2013/07/mavericks_memory_ compression_after.jpg?itok=s1qCVase Quality Features in Products Compress Memory
  26. 26. 5/11/2014 26 1. http://cdn1.appleinsider.com/OSXMav.tc.3.061813.png 2. http://cdn.arstechnica.net/wp-content/uploads/2013/06/coalesced_before.png Quality Features in Products Time Coalescing
  27. 27. Market Comparison 5/11/2014 27 http://www.statista.com/chart/1356/smartphone-market-share-in-q2-2013/
  28. 28. Worldwide Tablet Shipments 5/11/2014 28 http://www.statista.com/chart/1080/worldwide-tablet-shipments-in-q1-2013/
  29. 29. Stock Comparisons 5/11/2014 29 http://www.statista.com/chart/1384/stock-performance-of-tech-companies-since-july-2013/
  30. 30. 5/11/2014 30
  31. 31. References • http://www.etsi.org/standards/why-we-need-standards • http://www.iso.org/iso/qmp_2012.pdf • https://www.apple.com/in/environment/renewable-energy/ • https://www.apple.com/in/environment/progress/ • http://www.apple.com/icloud/setup/pc.html • http://i1.ytimg.com/vi/Xp697DqsbUU/maxresdefault.jpg • https://www.apple.com/in/environment/energy-efficiency/ 5/11/2014 31
  32. 32. 5/11/2014 32
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