Waiting Area Consumer Presentation - Auto Body Shop

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Do you have a captive audience in your customer waiting area that you'd like to promote your business to? Check out this lounge presentation created for Mayfield Collision Centers. This presentation has proven to be effective in helping us capture more undecided clients.

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Waiting Area Consumer Presentation - Auto Body Shop

  1. 1. Welcome to Mayfield Collision Centers! Full service body shop that specializes in collision repairs Family owned and operated since 1989 www.mayfieldcollisioncenter.com
  2. 2. Two Convenient Locations – South Euclid In South Euclid conveniently located on the Cleveland Heights border, 5 minutes from Legacy Village and Beachwood Place.
  3. 3. Bedford Heights Customer Service Team
  4. 4. Just stay the same. Very courteous and friendly. -Anonymous It was a pleasure working with you. You did a great job and the service was wonderful. - Freddie G. You made my experience wonderful. Your customer service is great! Thanks for your kindness and help. -LaQuanna T. I was very pleased with the service. -Anonymous
  5. 5. Absolutely satisfied. You guys are the best - so professional and high quality. -Gino R. Always satisfied. Will refer, no questions about it. Hate to have to keep seeing you all the time but you made it as painless as possible. -William L. Absolutely will refer. Great customer service. Thanks to Cord and the entire staff at Mayfield Collision. -Mary D. All was good. Paula P.
  6. 6. Check your vehicle status online
  7. 7. 2nd Largest Financial Expense Next to your home, your vehicle is likely your 2nd largest financial expense. When you’re in an accident, it’s important that you choose a repair facility that will protect your investment as well as ensure the safety of you and your family. According to Forbes Magazine, A reliable form of transportation is essential in order for most people to produce an income.
  8. 8. It’s Your Choice Remember, it’s always your choice who fixes your car. An insurance company, car dealer, leasing company, or responsible party may make suggestions for accident repairs, but it’s important to remember that the choice is always up to you. According to the Ohio Department of Insurance, you have the right to choose where to have your car repaired.
  9. 9. Don’t I need 3 Estimates? It’s a common misconception that Ohio law requires you to get at least 3 estimates for auto body repairs after an accident, but that’s completely false. You have the right to get as many or as few estimates that you feel is necessary to choose a repair center to serve you. An estimate is just a preliminary guess of what it will cost to repair a vehicle after an accident. Until a vehicle is disassembled, the true cost for repairs is not known.
  10. 10. Did a great job! -Gino R. Everyone was extremely helpful! Thank you! -Caroline R.. Everyone made this repair very easy for me. Thank you. -Marilyn J. Certainly will refer. Staff was always helpful & courteous -Rhonda & Bob B.. Awesome job & service. Matt M.
  11. 11. 6 Things To Consider… 1. Is the facility clean and organized? 2. Is their staff friendly, courteous & helpful to you? 3. Is the shop qualified? 4. Do they have all the right equipment to properly fix your car? 5. Do they really care about your business? 6. Are they good members of the community? When choosing an auto body repair facility, consumers should consider these 6 important factors…
  12. 12. Is the Facility Clean & Organized? Contaminants such as dirt and grime negatively impact the quality of paint work. It’s important that the auto body shop you choose creates a clean and safe environment for you and for your vehicle. Mayfield Collision Centers’ South Euclid production area is carefully organized by department to maximize repair efficiency. It is also very clean, reducing the possibility of dirt and other contaminants in the final paint work
  13. 13. Is staff friendly, courteous, and helpful to you? Managing repairs to your vehicle can be stressful. At Mayfield Collision Centers, our staff is specially trained to make your experience as easy and hassle free as possible. We still answer every phone call with a person, not a machine.
  14. 14. Everyone was very kind and courteous. Thanks again. -Don E. Excellent service. -Robert H. Everything was “great” Thank you very much! -Anonymous Excellent service. Top shelf. Happy Camper. Staff was fantastic. -William G. Everything was great! Thank you!! Casandra B..
  15. 15. Is the Shop qualified? Look to see if the shop you are considering is ASE Certified, I-CAR Trained, or if they have any other factory certifications. Car technology is evolving at a very fast rate, and proper repair training of technicians and staff is critical in restoring your car after an accident.
  16. 16. Is the Shop Qualified? Mayfield Collision Centers has been a member of the Better Business Bureau since 1992, and is proud to achieve an A+ rating confirming our commitment to make a good faith effort to resolve any complaints with consumers. Formed by the collision industry in 1979, ICAR, the inter-Industry Conference on Auto Collision Repair is an international, not-forprofit training organization. I-CAR develops and delivers technical training programs to professionals in all areas of the collision industry. The non-profit National Institute for Automotive Service Excellence (ASE) works to improve the quality of vehicle repair and service through voluntary testing and certifying of automotive professionals. Angie’s List is a word-of-mouth network which helps more than 1 million members find the best service providers in their area. Businesses can’t buy their way onto Angie’s List, only members can submit reviews and recommendations
  17. 17. Our commitment to you.. Our success is built on our dedication to provide our clients with oldfashioned craftsmanship combined with state-of-the-art technology and equipment, at the best prices. Extraordinary customer service starts with a world class team dedicated to Driving Home Excellence for our clients. Mayfield Collision Centers’ South Euclid technician team is I-CAR trained and ASE Certified to ensure they are up to date on the latest vehicle technologies .
  18. 18. Excellent Service. Car looks great! -Anonymous Excellent Work & Customer Service - R. Excellent Service. Professional staff; easy to do business with -Dr. K. Great job. -Maurice B. Good job. -David N.
  19. 19. Do they have all the right equipment to properly fix your car? Car technology is changing at a rapid rate… …from hybrid vehicles, to cars that park themselves and automatically avoid accidents – auto repairs are more complex than ever.
  20. 20. Mayfield Collision Centers State-of-the-art Equipment & Facilities Mayfield Collision Centers believes in investing in the right equipment and training to ensure a factory-perfect auto restoration for our customers. Not only do we have state-of-theart equipment and tools, our trained and certified technicians take pride in providing world class service to our customers. That’s why Mayfield Collision Centers is the repair partner of choice for many insurance companies and area dealerships. Car-o-liner Computerized Frame Measuring Garmat® 3000 Downdraft Spray Booths
  21. 21. 5. Do they really car about your business? Excellent customer service has almost become a thing of the past. When speaking with other repair facilities about your vehicle ask yourself: 1. 2. 3. 4. Are they asking the right questions to fully understand your unique situation? Are they fitting solutions with problems? A good body shop has comprehensive understanding of solutions that are available, and has the ability to match up those solutions to resolve any problems you are encountering with your auto repair. Do they treat you like an individual? To be able to provide excellent customer service, service associates need to realize that each new customer presents a unique set of circumstances and challenges. There’s no cookie-cutter solution that works for everyone. Are they patient with you? Are they really listening to your needs or just rushing you through the estimate process?
  22. 22. The Mayfield Collision Centers Advantage Mayfield Collision Centers has been family owned and operated since 1989. Our customer service team receives extensive training on how to delight our customers. In addition, we offer these enhanced services: • On line repair status updates, this is one of a number of ways we keep you informed during the repair process. • We finish every repair job with a hand wash & cleaning so you can begin enjoying your car from the moment you pick it up. • 24 hour key drop service • 24 hour towing service • Rental cars on premises • Local pick up & delivery services
  23. 23. Great Job! Very Happy. Shannon was wonderful! -Anonymous Have already referred your business to my agent and a friend. Staff was very nice, considerate, and patient. -Jackie H. Great Service! Will refer others to you. Keep up the good work that you do. -Jason K. Great job. -Ken B. I appreciate the clean car in return. - Molli A.
  24. 24. 6. Are they good members of the community? Protect the environment Invest in Community Develop employees & the future work force Work with other members of the community for the greater good Positively influence the lives of customers Being a good member of the community is more than selling a service, it involves demonstrating clear leadership and values by integrating responsible corporate practices across all business operations.
  25. 25. The Mayfield Collision Centers Advantage In addition to providing exceptional customer service and state of the art repairs, Mayfield Collision Centers is a leader in the community.
  26. 26. Just stay the same. Very courteous and friendly. -Anonymous It was a pleasure working with you. You did a great job and the service was wonderful. - Freddie G. Staff made my experience wonderful. Your customer service is great! Thanks for your kindness and help. -LaQuanna T. I was very pleased with the service. -Anonymous
  27. 27. The Mayfield Collision Centers Advantage Mayfield Collision Centers is proud to be the only body shop chosen to participate in GuitarMania® - a Greater Cleveland Community public art project that has raised $2 million for two benefiting charities – United Way of Greater Cleveland, and the Rock and Roll Hall of Fame and Museum’s education programs. Our employees donate their time to apply Sherwin-Williams environmentally friendly clear coat protection over the original artists designs
  28. 28. The Mayfield Collision Centers Advantage Mayfield Collision Centers is a proud member of COSE -The Council of Smaller Enterprises. COSE connects small businesses with the resources and expert advice they need to grow. EXPAND KNOWLEDGE COSE creates a suite of peer-to-peer educational workshops that help small business owners expand their knowledge in everything from strategic planning to using social media. BUILD CONNECTIONS MANAGE EMPLOYEES COSE creates and promotes a suite of networking opportunities that connects our small business to nearly 15,000 members and valuable resources. COSE helps us manage employee benefits through a variety of programs: • HR Answer Desk • Employee Benefits Consultations • Workers Compensation • Employee perks
  29. 29. The Mayfield Collision Centers Advantage Each year ESGR honors employers and supervisors for outstanding support of the Guard and Reserve. Recipients of a Patriotic Award must be nominated by a service member or their family. Mayfield Collision Centers is proud to support members of our armed service and recognize their unparalleled sacrifice to our Country. In 2010, Mayfield Collision Centers received special recognition from the Employer Support of the Guard and Reserve (ESGR) as a Patriotic Employer.
  30. 30. The Mayfield Collision Centers Advantage Mayfield Collision Centers was one of the first shops in the country to utilize “waterborne” paint by Sherwin-Williams…. The eco-friendly waterborne systems reduces VOC emissions by 96% over traditional solvent-borne products, while providing excellent color matching capabilities.
  31. 31. The Mayfield Collision Centers Advantage Reducing our environmental footprint is very important to Mayfield Collision Centers. In addition to using waterborne paint, we also use many energy conserving and eco-friendly technologies and equipment… …and we use paper and plastic compacting equipment to reduce waste. We also purchase recycled products.
  32. 32. Great Job! Very Happy. Shannon was wonderful! -Anonymous Have already referred your business to my agent and a friend. Staff was very nice, considerate, and patient. -Jackie H. Great Service! Will refer others to you. Keep up the good work that you do. -Jason K. Scott was more than helpful. Made process easy and convenient. Thank you! - Matt R.
  33. 33. Visit us online @ www.mayfieldcollisioncenter.com
  34. 34. Find MAYFIELD COLLISION CENTERS on Facebook!
  35. 35. My fourth experience with Mayfield as good as he first. Great staff and great repairs. -Carol M. Shannon Scott was so helpful and professional. Everything was set up to make the customer feel well-served. This is a classy operation in all ways. -Donald W. The staff, specifically Mike Kapis, made a difficult experience very easy and stress free. -Steve B. You are great. -Josette F. Staff was amazing. - Fam R.
  36. 36. Your customer courtesy and focus were outstanding! -Bernie & Rachel Your service is excellent. Shannon went above the call of duty the day I brought my vehicle in. -Sue T. Very satisfied. Just keep doing what you are doing. Everyone there is so nice and kind to be around. -Denise J. Very nice, good work. -Grether P. Totally satisfied. Great Job. Thank you. - Jerry C.
  37. 37. MAYFIELD COLLISION CENTERS ROCKS GuitarMania® 2012 GuitarMania® is a Greater Cleveland Community public art project that has raised $2 million for two benefiting charities – United Way of Greater Cleveland, and the Rock and Roll Hall of Fame and Museum’s education programs Featuring music from the 2009 Rock and Roll Hall of Fame and Museum Induction Concert recognizing George Harrison. Artists Tom Petty, Jeff Lynne, Steve Windwood, Dhani Harrison, Prince DRIVING HOME EXCELLENCE
  38. 38. Mayfield Collision Centers is a full service body shop that specializes in collision repairs. We feature stateof-the-art facilities; I-CAR and ASE certified and trained technicians, and an unprecedented lifetime warranty that lasts for as long as our customer’s own their vehicles. Our employees donate their time to apply Sherwin-Williams environmentally friendly clear coat protection over the original artists designs www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  39. 39. The project consists of large, 10-ft-tall Fender® Stratocaster® guitars that will be creatively transformed into works of art by local artists and national celebrities. www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  40. 40. Since 2002, Mayfield Collision Centers has been a volunteer participant in GuitarMania a Greater Cleveland Community public art project that has raised $2 million for two benefiting charities – United Way of Greater Cleveland, and the Rock and Roll Hall of Fame and Museum’s education programs. Fresh out of our state-of-the-art downdraft paint booth, these guitars have just had Sherwin-Williams environmentally clear coat protection applied. www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  41. 41. “Notes from the Sol” Artist James T. Stubbs www.mayfieldcollisioncenter.com “Yeah Cleveland Rocks” Artist Lisa Ruschman “I’m with the band” Artist Mackenzie Glass DRIVING HOME EXCELLENCE
  42. 42. MAYFIELD COLLISION CENTERS ®ROCKS GuitarMania® 2012 GuitarMania art projects were clear coated inside our top of the line Garmat® 3000 downdraft spray booth. State-ofthe-art equipment ensures the premium finish protection for GuitarMania Art as well as our customer’s vehicles. Just like vehicles that are undergoing body repairs, GuitarMania Art is baked in a booth to ensure high quality finish application. www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  43. 43. GuitarMania benefits United Way of Greater Cleveland. A volunteerdriven non-profit organization, United Way brings together people from the community, area businesses, other non-profit organizations and government agencies to address the needs of some and improve our community for all. United Way of Greater Cleveland staff member Greg Renkas (right) stands next to his guitar, Steampunk Six String with UW CEO Mike Benz. The guitar is sponsored by United Way www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  44. 44. “Thunderstruck” Artist Suzanne Bordine Eidem www.mayfieldcollisioncenter.com “Take me out to the ballgame” Artist Jim Hurguy “Cavs Rock” Artist Hector Vega & Tow Warner DRIVING HOME EXCELLENCE
  45. 45. Family owned and operated since 1989, our success is built on our dedication to provide body shop customers with the highest quality products and services at the best prices, combined with an extraordinary commitment to customer service. “City Sounds” by Candice Gutzman. Sponsored by The Plain Dealer. www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  46. 46. “Lighting Up Rock ‘n Roll” by Rambus Engineers Jim Mirl, Bob Ezell, Marty Ligas and Tyra Bulson. Sponsored by Rambus (team photo below). www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  47. 47. Artist Anna Arnold and local student Jacob Friedman created a guitar that showcases Tim Conway and Petula Clark, two entertainers that helped Jacob through his fight with brain cancer. Anna and Jacob met at Art House on Denison on Sunday afternoons for three hours at a time to create the guitar. www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  48. 48. “Healthy Appeal” Artist Michael Johnson www.mayfieldcollisioncenter.com “Home. Work. Play” Artist: Dan Liuzzi “House of Healing Rocks” Artist Sandra Varrone DRIVING HOME EXCELLENCE
  49. 49. Right – “Cleveland Rocks Rain or Shine!” by Sarah & Brieanna Taylor. Sponsored by Dominion East Ohio. Below, guitars exit the paint booth at Mayfield Collision Centers after having clear coat protectant applied over artwork. www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  50. 50. MAYFIELD COLLISION CENTERS ®ROCKS GuitarMania® 2012 “Growing Wings” by Jenna Fournier. Sponsored by United Way of Greater Cleveland. Mayfield Collision Centers Refinish Specialists Brad Crow (left) and Chase Dolan (right) volunteered their time to apply special clear coat protection to GuitarMania Art pieces. www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  51. 51. The “Alice Cooper” autographed celebrity guitar. Rock and Roll Hall of Fame, Sponsor. www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  52. 52. “Kubist Guitar at the Hall” by George Kocar was sponsored by Cleveland State University. It’s pictured fresh out of the spray booth at Mayfield Collision Centers, and on display in front of the Rock and Roll Hall of Fame. www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  53. 53. “Classic Rock” by Tina, (Artist) was sponsored by Towlift, Inc. GuitarMania is an important event in Cleveland because it showcases the talents of local artists and supports one of the region’s strongest resources – United Way. www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  54. 54. “Carry The Flame” Artist Mark Godale www.mayfieldcollisioncenter.com “A Peace of Music” Artist Storm Blanchard “Beatles Tribute Guitar” Artist Eric Ortiz DRIVING HOME EXCELLENCE
  55. 55. MAYFIELD COLLISION CENTERS ®ROCKS GuitarMania® 2012 “Cleveland Skyline” by Mark Vorgo Sponsor Huntington Bank The money raised by United Way funds 216 health and human service programs which in turn help more than 450,000 members of our own community. www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  56. 56. United Way CEO Mike Benz celebrates the launch of GuitarMania 2012. According to Benz, “Mayfield Collision Centers has been with us for the last several GuitarMania events…the clear coat they apply ensures the art work is not harmed in the elements.” www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  57. 57. “Creativity and Innovation: Inspiring Cleveland’s Greatest Workplaces” Artist Joseph Borsuk www.mayfieldcollisioncenter.com “Marine Week” Artist Sgt. Greg Pramik “No Stone Left Unturned” Artist Eric Ortiz DRIVING HOME EXCELLENCE
  58. 58. MAYFIELD COLLISION CENTERS ®ROCKS GuitarMania® 2012 “Destination: Cleveland” Artist Lisa Elias. Every Clevelander knows about the exhibits, the concerts and the rock stars that come to the Rock and Roll Hall of Fame and Museum, but did you know that this local icon also provides free classes to school groups from across the region? www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  59. 59. A group of local Cleveland school children come out to the Rock and Roll Hall of Fame for the premier of GuitarMania 2012. The Rock and Roll Hall of Fame and Museum’s educational programs benefit from a percentage of the event’s proceeds. “Flower Power” Artist Jacqueline Kahane Freedman www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  60. 60. Artist Myrya Johnson poses with “The Underground Railroad” www.mayfieldcollisioncenter.com “Chinoiseri de Cleveland” Artist Niclette Capuano “Celebrating Innovation” Artist Andrea Lane DRIVING HOME EXCELLENCE
  61. 61. (Left) Def Leppard’s Phil Collen was a special celebrity artist for GuitarMania 2012. (Below) Guitars are premiered at the kick off of GuitarMania in front of the Rock and Roll Hall of Fame Memorial Day Weekend. www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  62. 62. (Left) Artist Rob Masek stands next to his creation “QRCoda” Guitar sponsored by Eaton. Each code featured on the guitar takes guests on a variety of destinations. They include the Rock Hall inductees YouTube sites, Fender, Eaton, and more. (Below) the QRCoda guitar exits the paint booth at Mayfield Collision Centers. www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  63. 63. North Olmsted high school student Justin Riolo opens the door of the guitar he created with Jason Krucek “Car Guitar” during the unveiling of GuitarMania 2012. The artists were inspired by the Mercedes-Benz SLS AMG with gull wing doors www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  64. 64. The Rock and Roll Hall of Fame and Museum uses music therapy to teach our city’s youngest and neediest residents the alphabet to a rock-and-roll beat. Music therapy also works to keep older Clevelanders’ minds and bodies nimble “Cleveland Icons” by Linda Zust was sponsored by Mid-Continent Coal & Coke Company www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  65. 65. The Rock and Roll Hall of Fame serves as a beacon for the City of Cleveland; over 8 million visitors have walked through its doors in the past 16 years “Six Decades of Stratocaster” by Artist Dan Loy celebrates Buddy Holly, Jimi Hendrix, Eric Clapton, Steve Ray Vaughan, John Frusciante, and John Mayer. Loy projected images of the legendary artists onto the guitar to perfect the drawings. www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  66. 66. “Splash” by artist Jacquleine DelBroco sponsored by Moen. The guitar is featured on display at the Rock Hall, as well as in the paint booth at Mayfield Collision Centers. www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  67. 67. Mayfield founder and president Tom Griffin is pictured with “Geartar” by Pat Downey and Pete Gonzales - sponsored by The Sherwin-Williams Company. The SW waterborne paints used on this guitar have lower VOC emissions. www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE
  68. 68. MAYFIELD COLLISION CENTERS ®ROCKS GuitarMania® 2012 Mayfield Collision Centers is proud to support the Rock and Roll Hall of Fame and United Way to display these unique and eye-catching guitars around our city. GuitarMania® is just one part of our overall commitment to civic and charitable causes that benefits the communities we serve. The Sherwin-Williams Company “Geartar” is pictured in Times-Square New York alongside Mayfield Collision Centers’ technician Chase Dolan. www.mayfieldcollisioncenter.com DRIVING HOME EXCELLENCE

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