essentials of knowledge management
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essentials of knowledge management Presentation Transcript

  • 1. – “An intangible asset that comprises the information and skills of a company's employees, their experience with business processes, group work and on-the-job learning”. • INVESTOPEDIA – Knowledge capital is not like the physical factors of production. – comparative advantage to its competitors. – The people who possess the accumulated knowledge about a company are the carriers of knowledge capital.
  • 2. “Knowledge capital is the value that a customer assigns on top of the cost of sales and cost of capital”. Methodologies uses for knowledge capital 1. bottom up method It involves in evaluating the knowledge assets of an organization . The total knowledge capital is calculated by summing up the value of patents, software & trained people. But cannot reflect the true value of knowledge capital of an organization. 2. top down approach It involves valuation of outputs before the valuation of inputs.
  • 3. KNOWLEDGE SOURCES •An organizations competitive survival and ongoing sustenance would primarily depend on their ability to continuously redefine and adapt their goals and purposes. •This can be achieved by Cleaning or extracting knowledge from the various data and information pools. •Knowledge can be anywhere and understanding knowledge can be difficult until its need and usage becomes clear. •Knowledge can be anywhere and understanding knowledge can be difficult until its need and usage becomes clear.
  • 4. Knowledge source can be classified under two major headings: structured knowledge source knowledge derived from structured data and information sources like databases. But in these data form a part of operational databases of various departments . Unstructured knowledge source knowledge derived from unstructured sources like text documents, graphics, websites and tacit knowledge that a knowledge worker possesses.
  • 5. ORGANISATIONAL KNOWLEDGE PROCESSES •Knowledge is the full utilization of information and data, coupled with the potential of people skills, competencies, ideas, intuitions , commitments and motivations. •Knowledge processes are used to extraction of knowledge sources within an organisation their storage and flow within the organisation. •The following are the 5 distinct processes that are as follows •Knowledge creation knowledge renewal •Knowledge acquisition •Knowledge organisation •Knowledge sharing
  • 6. Transfer +act=new knowledge People +experience Organizational information
  • 7. 1..KNOWLEDGE CREATION “ IS KNOWLEDGE CREATED OR DISCOVERED?” •Knowledge is created, discovered, transformed and shared. •Process is cyclic and contributes to development of the knowledge base of an organisation. •Some of the forms are as below: COMPETITOR KNOWLEDGE CUSTOMER KNOWLEDGE SUPPLIER KNOWLEDGE PRODUCT KNOWLEDGE TECHNOLOGY KNOWLEDG PROCESS KNOWLEDGE
  • 8. ORGANISATIONAL KNOWLEDGE CREATION CYCLE PERSONAL KNOWLEDGE CREATION CYCLE SERENDITY INFORMATION EXPERIENCES KNOW-HOW COLLECTIVE KNOWLEDGE CREATION CYCLE
  • 9. ORGANISATIONAL KNOWLEDGE CREATION CYCLE
  • 10. 2.KNOWLEDGE ACQUISITION • Capturing the knowledge contained within these diverse sources is crucial for the building as well as effectively using organizational information repositories. • To develop initial efforts to artificial intelligence and expert systems. • Human-computer interaction community. • Emails, news groups, webconferencing. 3.KNOWLEDGE ORGANISATION • It refers to design and develop of a knowledge base or knowledge repositories and the associated conceptual access structure in order to ensure and easier retrial , creation and sharing of knowledge. • Careful design and steady maintenance of additional knowledge. • Indexing, cataloguing, classificat ion, records management, textual database creation.
  • 11. 4.KNOWLEDGE SHARING 5.KNOWLEDGE RENEWAL • Knowledge and creative approaches that are needed to solve complex problems • Educational needs and skill . • Broad knowledge represents community. • Share and reuse of accumulated knowledge • The new reuse oriented approach –to find and use entries useful to their needs as well as pre existing services built on. • Processes used to create, communicate and apply knowledge results in the generation of new knowledge and resultant expansion of knowledge base. • Tacit knowledge to explicit knowledge converting knowledge • base • cognition • externalization • internalization
  • 12. KNOWLEDGE CONVERSION DR. YOGESH MALHOTRA SOCIALIZATION EXTERNALIZATION DISSEMINATION *The act of spreading ,especially information INTERNALIZATION
  • 13. TECHNOLGOY ENABLERS • Backbone communications infrastructure • Access structure to information/ knowledge source • Organizational knowledge sharing mechanisms 1. Organizational vocabulary 2. Collaboration tools
  • 14. summary • KM as a series of transactions or activities between entities. These activities are • Buing, brokering( connecting those buying with selling) • Selling(holders of knowledge that are selling that knowledge) • The need of the hour is in effectively cultivating knowledge and encourages its productive usage. • Organisation must develop and share cross organizational skills and maintain a high level of self awareness.
  • 15. •REFERENCES 1.SUDHIR WARIER “KNOWLEDGEMANAGEMENT”VIKAS PUBLISHING HOUSE PVT LTD,2003. 2.WWW.INVESTOPEDIA.COM