Your SlideShare is downloading. ×
0
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Communication Skills

682

Published on

ART OF COMMUNICATION …

ART OF COMMUNICATION
BODY LANGUAGE
WIN OVER THRU COMMUNICATION
HOWTO NEGOTIOATE
INTERPERSONAL RELATIONS

Published in: Business, Technology
2 Comments
2 Likes
Statistics
Notes
No Downloads
Views
Total Views
682
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
2
Likes
2
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. WELCOME COMMUNICATION SKILLS INTERPERSONAL RELATIONS CHERIAN VARGHESE 91 94471 32132
  • 2. AGENDA  GETTING TOGETHER  COMMUNICATION- PRE EVALUATION  WHAT ,WHY, WHOM & HOW OF COMMUNICATION  COMMUNICATION WITH PATIENTS  COMUNICATION WITH TEAM  COMMUNICATION TO ENHANCE RELATIONSHIP  BODY LANGUAGE  COMMUNICATION FOR SUCCESS  EVALUATION
  • 3. COMMUNICATION SKILLS
  • 4. COMMUNICATION  IS EXCHANGE OF IDEAS, FEELINGS OR EMOTIONS TO SELF OR TO ANOTHER PERSON.  EFFECTIVE COMMUNICATION IS  DERIVING A DESIRED RESULT FROM THE ABOVE ACTION.  IM = UM  INTENDED MEANING IS EQUAL TO THE UNDERSTOOD MEANING
  • 5. WHY TO COMMUNICATE?  TO STRENGTHEN THE RELATIONSHIP  TO GET THINGS DONE  TO LEAD YOUR TEAM  TO EDUCATE  TO INSPIRE  TO ENTERTAIN  TO EXPRESS YOUR FEELINGS…
  • 6. HOW TO COMMUNICATE? METHODS VERBAL NON VERBAL GRAPHICS
  • 7. VERBAL SPEAKING HEARING WRITING READING
  • 8. NON VERBAL/ BODY LANGUAGE FACIAL GESTURES POSTURE
  • 9. GRAPHICS  PICTURES  POSTERS  SIGNS  EMBLEMS  LOGOS
  • 10. If I can't picture it, I can't understand it Albert Einstein
  • 11. WHOM TO COMMUNICATE(Types) INTRA PERSONAL INTERPERSONAL MASS COMMUNICATION
  • 12. INTRA PERSONAL COMMUNICATION
  • 13. LANGUAGE PHYSICAL BARRIERS LACK OF INTEREST DISLIKE THE SPEAKER INDIFFERENT ATTITUDE
  • 14. INTRA PERSONAL COMMUNICATION COMMUNICATION TO SELF
  • 15. MASS COMMUNICATION  PUBLIC SPEAKING  STAGE FEAR  WHAT?  WHY?  HOW TO OVERCOME?
  • 16. PUBLIC SPEAKING  P+P+P  PREPARATION  PRACTICE  PRESENTATION
  • 17. DON’T UNDER ESTIMATE OTHERS
  • 18. TEN TIPS  LISTEN FIRST  BE INTERESTED  BE RELAXED  ASK WITH A SMILE  ASK QUESTIONS  BE EMPATHETIC  BE ASSERTIVE  BE ENTHUSIASTIC  DON’T GET HOOKED  LEARN FROM INTERACTIONS
  • 19. Thene re ultsyo w g t w s u ill e fro thed c ve m is o ringof the ep ve w rd w s ro n o s ill g ra eyo m relo , ua nte u o ve b tte he a s veyo e r lp nd a ur m ne The a c m le ly o y. y re o p te s fea e s tous . a nd a y e
  • 20. Thene re ultsyo w g t w s u ill e fro the d c ve m is o ringo f the ep ve w rd w s ro n o s ill g ra eyo m relo , ua nte u o ve b tte he a s veyo e r lp nd a ur m ne The a c m le ly o y. y re o p te s fea e s tous . a nd a y e
  • 21. BODY LANGUAGE
  • 22. Actions speak louder than words
  • 23. SOFTEN S – SMILE (SELL MORE INCURRING LEAST EXPENDITURE) O – OPEN POSTURE F – FORWARD LEAN T – TOUCH E – EYE CONTACT N – NOD
  • 24. Clip
  • 25. To rob a bank you need two things: A gun and a smile. A smile to convince and a gun to convince faster.
  • 26. Open gesture
  • 27. FORWARD LEAN
  • 28. TOUCH
  • 29. EYE CONTACT EYE CONTACT
  • 30. I make movies for the masses but I speak to them one by one Steven Spielberg
  • 31. speak less, say more
  • 32. Before you speak, make sure that what you say is better than silence
  • 33. EMOTIONAL BANK ACCOUNT DEPOSITS  WITHDRAWALS
  • 34.  ‘A gentle smile / word like a summer rain, May soothe the heart and banish pain’
  • 35. ANY BEHAVIOUR THAT SATISFIES THE HUNGER FOR RECOGNITION IS A STROKE. IT MAY BE A SMILE, TOUCH, NAME, LISTEN OR A GESTURE
  • 36. Classification of Strokes  Verbal  Non Verbal  Positive  Negative  Conditional  Un conditional
  • 37. Strokes…  Ps o itiveC nd na o itio l  Ps o itiveUnc nd na o itio l  Ne a C nd na g tive o itio l  Ne a Unc nd na g tive o itio l
  • 38. EMOTIONAL BANK ACCOUNT  I ADMIT I MADE A MISTAKE  YOU DID A GOOD JOB  WHAT IS YOUR OPINION  IF YOU PLEASE  THANK YOU I  WE
  • 39. “take the first step in faith. You do not have to see the whole staircase. Just take the first step.”
  • 40. CHERIAN VARGHESE  94471 32132 (INDIA)  jccherian@gmail.com

×