Partner Language:Michigan Community Service Commission, Michigan Nonprofit Association, Volunteer Centers of Michigan, Michigan Campus Compact, and The LEAGUE Michigan, with support from the Connect Michigan Alliance Endowment Fund and the Corporation for National and Community Service, are proud to support the Engage! Volunteer Management training.Boiler Plate:The Volunteer Centers of Michigan is a statewide network of 31 local Volunteer Centers serving 58 Michigan counties, working to strengthen, develop and connect volunteer centers throughout the state.Michigan Nonprofit Association increases the capacity of Michigan’s nonprofits to serve, strengthen and transform communities. With nearly 1,000 members, MNA serves as a statewide network for the sector, a resource center on effective management practices, and as an advocate for the nonprofit community.
Based on the research, Reimagining Service identified 8 critical practices.
Break down the silo. Too often Volunteers and volunteer programming are seen as “add ons”
Volunteer engagement must be viewed as integral to the organization’s success. Volunteers are assets just as are funds.
To understand the value that volunteers bring to organizations and take visible and tangible action to support the engagement of volunteersTo commit to supporting volunteer engagement, even when budgets are tightTo understand the responsibility of top management for planning, budgeting, and laying the foundation for successful volunteer involvementTo foster a team approach to maximize the investment in volunteer engagementTo provide essential key leadership for volunteer involvement effortsTo understand the value that volunteers bring to organizations and take visible and tangible action to support the engagement of volunteersTo commit to supporting volunteer engagement, even when budgets are tightTo understand the responsibility of top management for planning, budgeting, and laying the foundation for successful volunteer involvementTo foster a team approach to maximize the investment in volunteer engagementTo provide essential key leadership for volunteer involvement efforts
The value of the volunteer must be kept in mind. Additional benefits include increased advocates, volunteers are more likely to make contributions and more likely to average more.
Betty Stallings book written in collaboration with Susan Ellis provides tools and resources to be used in the planning process.
We’ve got a leaky bucket problem. To understand this leaky buck, I’d like to spend a few minutes identifying some of the key issues impacting our current ability to engage and retain volunteers.
A summary of research results and national reports.
“The New Volunteer Workforce”
Move from position-centered management to person-centered management. We are managing talent more than tasks! Volunteers may actually be a part of the solution And we need to ensure that those talents are aligned with our mission. Volunteers are approaching nonprofits as ‘partners’. They do want to have a say in ‘how’ they contribute. And they want those contributions acknowledged.
Technology can facilitate a number of aspects of volunteer management, but requires skills and planning to be used effectively.
Make you mission known. Make it easy for interested volunteers to learn more about your organization.
Make it easy to volunteer by making the process clear, easily accessible, and immediate. Insuring prompt response to inquiries is the next step.
There are many available online options that can serve as effective recruiting tools.
Many volunteer centers are offering community partners the opportunity to use HandsOn Connect technology free or charge.
Tracking systems are used to measure performance, create reports, and maximize contact.
Tracking systems allow for improved communication first because contact information is maintained in a standard, easily accessible format. This includes donors, volunteers, corporate partners, in-kind contributions, etc.
Volunteer management software can offer advantages beyond recruiting and volunteer registration. It’s important to evaluate and determine the best fit for your organization.
There are many ways to measure value. When looking at the potential for grants, this is an important consideration. Organization’s must be able to document change to document effectiveness.
The current buzz word. Limited resources, increased demands, increased, but common community needs are driving the trend.
Corporations & businesses, community including government, funders, and nonprofits are working together toward achieving a shared mission and maximize resources.
Most effective nonprofits are connected to faith-based.
Benefits to both—Veterans—reconnect with community, provide sense of purpose. Students—learning, connections, build habits.
Provide opportunities, but look for “bang for the buck” and support specific initiatives. Double-edged. Represent opportunities for collaborations, but may require that smaller nonprofits collaborate.
Single Days of Service Offer opportunities and tools.
For more specific tips register for the July and August webinars offered by VCM.
Volunteer management 101 presentation engage series
MOVING FROMMANAGEMENT TO ENGAGEMENT The presentation will begin momentarily Please be certain that you have computer speakers or usethe dial-in number for your phone then enter the access code followed by the #. Presenter: Sandra Miller firstname.lastname@example.org 1
Michigan Community Service Commission, Michigan Nonprofit Association, Volunteer Centers of Michigan, Michigan Campus Compact, and The LEAGUE Michigan, with support from the Connect Michigan Alliance Endowment Fund and the Corporation for National and Community Service, are proud to support the Engage! Volunteer Management training.www.mnaonline.org www.michigan.gov/mcsc 2
WHY THEY LEAVE• Failure to recognize contributions (impact)• Not measuring their value• Not matching skills to opportunities• Failure to Train and Invest in Volunteers & Staff• Failure to provide strong leadership ―The New Volunteer Workforce‖, Stanford Social Innovation Review 18
www.reimaginingservice.org Rethink Work Roles Assign Create A Appropriate Connection Tasks The New Vision Develop Support & Strategic Train Plans Volunteers Use New Technology 19
Management Engagement Position-centered Person-centered The Machine The Team 20
Clear ExpectationsScreening Orientation Training Supervision Recognition 21
Shared Mission—Maximized Resources Nonprofit Community Corporations Funders 35
Faith-based • Community Need • Nonprofit’s Role • Role of Volunteers Promotion • FundingCorporationsVeterans • Announcements • Articles—newsletters, websitesService Volunteer RecruitmentOrganizationsUniversities • Community Event—cleanups, etc. • Poverty Conference • Money Seminars Sponsored • Health Screening Clinics/AwarenessClassrooms Events 36
EXAMPLES PROJECT CONNECT SCHOOL SUCCESS Connecting individuals in Collaborative funding need with nonprofits and partnership. services 37