Volunteer evaluation


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Volunteer evaluation

  1. 1. Volunteer EVALUATION & FEEDBACK Connecting Action To MissionThe presentation will begin momentarily.Please be certain that you have speakersconnected or dial in using the phone numberprovided then enter the access code followedby the # sign.
  2. 2. Presenter: Sandra MillerConsultant/Trainer,Volunteer Centers of Michigansaltzmiller@gmail.comAdministrator: Chelsea MartinProgram Manager, Volunteer Centers of Michigancmartin@mivolunteers.org
  3. 3. Michigan Community Service Commission, MichiganNonprofit Association, Volunteer Centers of Michigan,Michigan Campus Compact, and the LEAGUE Michiganwith support from the Connect Michigan AllianceEndowment Fund and the Corporation for National andCommunity Service, are proud to support the ENGAGEVolunteer Management training series.333www.mnaonline.org www.mivolunteers.org
  4. 4. OBJECTIVES• Describe the three types of evaluation• Provide the basic steps to following when conducting an evaluation• Identify different evaluation methods
  5. 5. Purpose of Evaluation• Feedback about programs and processes.• Helps both the organization and individual volunteers identify strengths and weaknesses.• Provides accountability• Becomes a basis for a plan of improvement.• Measures quality and effectiveness• Connects service to mission (tells the story) 5
  6. 6. LAYING THE FOUNDATION• Identify the purpose – Connect to organizational goals• Clarify information sought• Identify the resources available. – Who will conduct the evaluation? – Budget – Time & Skills Needed• Identify the audience• Design the evaluation 6
  7. 7. Define Your Purpose• Why are you conducting an evaluation?• What decisions do you want or need to make upon completion of the evaluation?• The purpose determines – Audience – Methods – Data to be collected 7
  8. 8. Audience Community & Volunteers Staff Partners• Connect service to • Demonstrate value • Demonstrate impact • Evaluate placement success• Recognize & Value • Facilitate • Clear service communication communication• Measure satisfaction • Elicit new ideas and • Strengthen• Measure opportunities partnerships effectiveness • Eliminate/Revise • Form new• Identify leadership ineffective practices partnerships potential • Fund development • Recruitment 8
  9. 9. Types of Evaluation• PERFORMANCE (based on position description) – roles, contributions, satisfaction• Program PROCESS – Efficient use of resources – Effectiveness of day-to-day operations• Program EFFECTIVENESS – Outcomes – Impact 9
  10. 10. PERFORMANCE Determining Value and Valuing
  11. 11. Purpose Elicit Feedback Volunteer Organization• Capability • Alignment--Volunteer• Commitment Position Description• Match • Training• Monitor Burnout • Supervisor Support• Satisfaction • Appreciation • THANKS & APPRECIATION
  12. 12. Methods• Interviews• Questionnaires or surveys• Documentation review – Grievances – Volunteer Position Descriptions – Volunteer Profiles (diversity)• Observation• Focus Groups• Data Collection – # Volunteers Recruited – Volunteer Attendance – Volunteer Retention 12
  13. 13. What do you need to know?CRAFT MEANINGFUL QUESTIONS
  14. 14. Examples• Volunteer Feedback • Supervisor Appraisal Include training planC:UsersSandraDocumentsVCMEngageVol. C:UsersSandraDocumeEvaluationTemplate-- ntsVCMEngageVol.Volunteer Self- EvaluationTemplate--Evaluation.docx Volunteer Appraisal.docx 14
  15. 15. What Decisions do you need to make?How to demonstrate impact. Are marketing methods effective?Creating a sense of appreciationVolunteer retention RECRUITMENT RECOGNITION EVALUATION SCREENING How to match Building leadership volunteers to How to improve services. opportunities. How to facilitate communication. Is this a good match? Is the volunteer adequately ORIENTATION trained/prepared? SUPERVISION & TRAINING Does the Relevance of policies and volunteer feel procedures prepared & Does the volunteer feel comfortable? supported? 15
  16. 16. POLLHow does your organization conduct performanceevaluations for your major volunteer positions?• As a part of the supervision process• Formal, scheduled, one-on-one• Informally one-on-one• Surveys/questionnaires• OtherWilling to share forms? Send them to saltzmiller@gmail.com 16
  18. 18. • Number of volunteers recruited• Demographic Information• Volunteer Records – # of hours – # of opportunities/events• Length of Service/Retention• Return on Investment
  19. 19. PROGRAM EVALUATION--measuring effectivenessOUTCOMESIMPACT
  20. 20. Outcomes, not activitiesDesired changes in status, condition or behavior that results from a particular set of programs oractivitiesMaking It Count: How to Measure the Impact of Volunteerism (Jan. 2011) Starbucks Coffee Company
  21. 21. Outcomes• Number of clients served• Number of meals, pounds of food collected,Clothing donations, etc.• Number of student mentor matches & meetings• Client satisfaction levels• Dollar value of service• Full time equivalent (FTE)• Return-on-investment Kids’ Food Basket Grand Rapids 21
  22. 22. Michigan $20.07/Hr. 1 Volunteers 3 hours weekly (50 wks) 150 hours service Dollar Value $20.07 X 150 =Dollar Value of Volunteer $3010.50Independentsector.org Sector Impact X 5 volunteers Value of the volunteer = $15052.50
  23. 23. Points of Light
  24. 24. Return On InvestmentVolunteer2.com
  25. 25. POLL How does your organization evaluate and report the outcomes of your volunteer program? Number of volunteer hours Dollar value of volunteer hours Outputs—(type examples into chat box—lbs of food collected, # clients served, services provided) Return on Investment (What is your program’s ROI—type examples into the chat box)Please type examples in chatbox 25
  26. 26. IMPACT• Measurement of the broad consequences of a program – How lives of clients have improved – Improvement in community--safety, job opportunities, health, educational attainment, etc.• Most inclusive• Most challenging 26
  27. 27. Measuring the Difference Volunteers Make:A Guide to Outcome Evaluation for Volunteer Program ManagersOriginally developed and published by “Programming for Impact: Making a Difference in AmericanCommunities” guide published by the NationalSenior Service Corps, Corporation for National Service, Washington, D.C., 1996.
  28. 28. How does program evaluation relate to volunteer evaluation?CONNECT SERVICE TO IMPACTPROVIDES RECOGNITION
  29. 29. Next Steps  Conduct the evaluation  Analyze data & evaluate the results  Review and revise  Develop retraining plan as needed for individual volunteers or positions  Policies & procedures  Staffing, budget  Evaluation process  Communicate the results  Celebrate & Advocate
  30. 30. THANK YOUPlease respond to the evaluation that you willreceive by email. Your input is valuable & will affect futureprogrammingNext webinarApril 25—Volunteer Recognition 30