Section Goals• Outline the critical areas employees must be trained in.• Explain how to identify training needs.• Explain the relative merits of various training delivery methods.
Critical Food Safety Knowledge •Personal hygiene •Safe food preparation •Cleaning and sanitizing •Safe chemical handling
Personal HygieneEmployees should be trained on:• Behaviors that can contaminate food.• Hand issues including, how and when to wash hands.• Personal cleanliness.• Proper work attire.• Reportable health issues.• Policies for eating, drinking and tobacco use.• Storage of dirty and contaminated clothing.
Safe Food HandlingEmployees should be trained on:• Preventing Time/temperature abuse.• Identifying types of contamination and how they occur.• How to prevent contamination and cross- contamination.• How to handle food safely during the flow of food: Receiving, Storing, Prep, Cooking, Holding, Cooling, Thawing, Reheating and Service.• Identifying and controlling the spread of common food allergens.
Cleaning & SanitizingEmployees should be trained on:• When cleaning and sanitizing are required.• How to properly clean and sanitize food contact surfaces.
Safe Chemical HandlingEmployees should be trained on:• The safe use of and protective equipment required for handling chemicals used by the operation.
First Step: Identify Your Staff’s Training NeedsWays to identify training needs include:• Observing on-the-job performance.• Testing food safety knowledge.• Identifying and targeting areas of weakness
Additional Steps• Retraining: Your staff needs to be periodically retrained to reinforce concepts and practices previously learned.• Record Keeping: Document all food safety training carried out by you operation.
Training Delivery MethodsAs a manager you must consider your staff and the subject matter in order to best teach the knowledge and skills required.No single type of training works best. Ultimately, using many methods produces the best results.
On-the-Job TrainingAdvantages:• Good for teaching skills that can be seen and then imitated.• Excellent for individuals and may be adapted for small groups.Weaknesses:• Success depends upon the ability and skill of the trainer.• Poor choice for large groups.• Pulls an employee from their regular duties in order to train.
Classroom TrainingUsing activity based, classroom training can also be very effective as a training delivery method. Since people learn by doing, the challenge is to keep learners actively engaged.There are many activity-based methods that can be used in the classroom – including:Information Search• Guided Discussion• Role-play• Jigsaw design• And Training Videos/DVDs
Information SearchThis is a self-directed form of learning in which students are placed into small groups and then given questions that they must answer in a set amount of time. Groups are then brought together to communicate what they have learned.
Jigsaw DesignThis is a similar to Information Search but with the added requirement that each small group will teach a specific skill or piece of knowledge.
Guided DiscussionIn this approach an instructor asks questions that help staff draw upon their knowledge and experience. The goal is to make participants think and discuss their thoughts.
DemonstrationAlso known as the “Tell/Show/Practice” model.• Tell the learner how to perform a task.• Show the learner how to perform the task.• Have the learner show and explain the task back to the instructor.
Role-PlayA form of play acting where a script is prepared illustrating wrong and right ways of performing a task. Volunteers perform the parts and a group discussion follows.Though not always applicable, role-playing can be effective for teaching particular groups & tasks.
Other Delivery MethodsOther methods include Games, Technology- Based Training and Training Videos.