Travel Management


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Travel Management

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  2. 2. Overview • About Travel Leaders • Travel management objectives • Customizable Solutions • Dedicated services • Partnership advantages • Technologies • Competitive Advantages©2011, Travel Leaders Franchise Group, LLC
  3. 3. About Travel Leaders • Ranked #1 largest corporate travel agency according to Business Travel News 2010 survey • 1,700 Travel agency locations, encompassing corporate travel, loyalty travel fulfillment, leisure travel and franchise locations • Combined sales of over $16 billion dollars • Headquartered in Minneapolis with over 500 local offices in the US.©2011, Travel Leaders Franchise Group, LLC
  4. 4. Travel Leaders’ Deliverables Our vast experience helping corporations consolidate and manage their travel programs has led us to commit to core deliverables with every customer relationship: • Reduction of Total Travel and Entertainment Expenses through the utilization of leveraged negotiations, preferred supplier relationships and integrated technologies • Increased Customer Satisfaction by creating client- driven solutions to booking requirements, and by leveraging Travel Leaders’ global presence to support traveler needs • Improved Productivity and Control through the development of a thoughtful travel policy and a business plan with meaningful, attainable and measurable goals©2011, Travel Leaders Franchise Group, LLC
  5. 5. Dedicated Services • Travel Leaders combines customizable full agent assisted services and self-booking options • Travel Leaders will dedicate a team of experienced travel specialists skilled in domestic, international, VIP and group travel to service all of your companies travel requirements • Dedicated agents will be based in our Virginia Beach office and accessible via a local or toll-free number • Your companies travel team will also include a skilled account manager and customer service department to ensure all service and financial goals are met©2011, Travel Leaders Franchise Group, LLC
  6. 6. Account Management Services • Travel Leaders will assign a dedicated Account Manager as a key liaison to ensure a cohesive delivery of all of your companies service and financial objectives • Your Account Manager will • Work with you to ensure a smooth and effective implementation Online booking tool training Establish reporting parameters Customize account implementation materials • Ensure consistent levels of travel services • Consultative solutions for your compnaies travel management program • Manage all your companies air, car and hotel programs • Provide quarterly/annual business reviews • Enhance your companies programs as your travel needs evolve • Our experts will focus on your companies program details, so you can focus on your business©2011, Travel Leaders Franchise Group, LLC
  7. 7. Meetings and Incentive Travel • Travel Leaders provides an extensive array of meeting services • Preliminary meeting and/or incentive planning • Negotiated contracts for air, hotel and ground transportation • Dedicated service team and toll-free number • Customized online meeting and activity registration • Hotel site search and selection • Post-meeting reports, evaluation and cost analysis©2011, Travel Leaders Franchise Group, LLC
  8. 8. Passport and Visa Service • In-house and Expedited Services • Visa procurement • US passport renewal • Visa procurement • ESTA for entry to US • Extra pages for US passports • Russian invitations • Document translation • Legislation service (FCO) • UK Visa Service Facility • Highly interaction Matches Visa requirements and costs specific to nationality of passport holder©2011, Travel Leaders Franchise Group, LLC
  9. 9. After-hours Access • Travel Leaders is always available to serve your companies travel needs • Assists your travelers while traveling abroad or after normal business hours • Available 24 hours a day, 365 days a year – maximum support anywhere, anytime • Provides comprehensive domestic and international reservation assistance©2011, Travel Leaders Franchise Group, LLC
  10. 10. Corporate Airline Affinity Programs • Many of today’s major airlines offer corporate “Perks” programs designed for the small to mid-size company • Travel Leaders will Enroll your company into all available programs to maximize your travel dollars • Benefits to your company include: • Earning points towards future business and leisure fare purchases • Obtaining coupons for First and Business Class upgrades • Turning your travel budget into travel rewards and much more©2011, Travel Leaders Franchise Group, LLC
  11. 11. Premier Global Hotel Program • Travel Leaders’ hotel program offers reduced rates and value-added benefits at more than 84,000 hotel properties worldwide • Benefits include: • Merchant hotel program including over 70,000 properties worldwide at 15% - 18% less than consortium rates • Promotional rates and annual price guarantees • Savings of up to $40 on standard corporate rates • Last room availability • Exclusive services and amenities at selected hotels • Extensive facility and amenity information • Room rating index • Detailed city maps • Extended Stay product©2011, Travel Leaders Franchise Group, LLC
  12. 12. Car Rental Discounts • Travel Leaders offers exceptional value- added programs through preferred rental car suppliers: • Auto Europe, Alamo, Avis Rent A Car, National Car Rental Corporation, Budget Rent A Car Corporation and Enterprise. • Travel Leaders negotiated car rental programs provide mid-market rates with no volume commitment • Can supplement a corporation in a “sold- out” situation, or provide added savings to clients without negotiated rental car programs©2011, Travel Leaders Franchise Group, LLC
  13. 13. Duty of Care Systems – Traveler Intelligence• Flight notifications on all smartphone platforms• Agent dashboard to quickly re-accommodate travelers when delays and cancellations occur• Client risk management assessment and communication tool – quickly locate and communicate with travelers in real-time•
  14. 14. Unused Ticket Manager • Automatically queries for open or unused tickets • Routinely checks and logs status (exchanged, canceled, refunded) • Emails traveler/company contact of approaching deadlines for ticket use • Creates real-time reports • Saves corporations $$$©2011, Travel Leaders Franchise Group, LLC
  15. 15. Online Booking Tool - Concur Travel • Pre-trip approval process ensures your policies are followed • Rich hotel features including direct rates, comparisons, maps and photographs • Real-time reporting • Multi-language • Complete end-to-end solutions • Integrated Smartphone mobile application “Concur On The Go” • New TripIt Pro integration Map based interface for ease of use©2011, Travel Leaders Franchise Group, LLC
  16. 16. Travel Program Compliance • Our quality control technology ensures corporate travel policy compliance and traveler preferences at the point of sale • Our product works in concert with Unused Ticket Manager software to track unused airline tickets that can be applied toward future travel Mr. Smithfield must travel first class because of his 6’9” height - APPROVED American Airlines Ticket #123847 $450 may be Applied1 Company has negotiated fare on NW for London©2011, Travel Leaders Franchise Group, LLC
  17. 17. Online Booking Integration and Adoption • Travel Leaders will provide your company with a dedicated integration expert to: • Tailor an implementation and adoption program to achieve your company goals Training and ongoing education Incorporate your company policies and preferred vendors • Your Company will benefit from successful integration and adoption through: • Cost savings • Enhanced enforcement of travel policy Improved internal controls Maximization of preferred vendor programs • Convenience for travelers and travel arrangers • Increased productivity©2011, Travel Leaders Franchise Group, LLC
  18. 18. Travel Data Reporting • Travel Leader’s management reporting services offers 59 comprehensive, predefined reports divided into six logical categories: • Spend Analysis Empowers managers to generate summary reports providing a snapshot of overall spend • Supplier Management Enables managers to actively track and view spend by vendor to manage current preferred air, car and hotel contracts • Policy/Risk Management Assists travel and risk managers in ensuring compliance to policy and reduction of risk to travelers • Activity Management Helps to efficiently monitor and manage many day to day activities • Spend Managements Helps to proactively monitor and control travel costs by providing air activity, number of days a reservation is made prior to travel, duplicate and back-to-back reservations and the potential value of unused tickets • Reconciliation Analysis Gives a detailed view of air, car, hotel, & service fee transactions to help managers explain spend during the audit process©2011, Travel Leaders Franchise Group, LLC
  19. 19. Frequent Traveler Insurance One Purchase, and You’re Covered. If you’re a frequent traveler, you can get coverage for one full year of travel without purchasing travel insurance for every trip.©2011, Travel Leaders Franchise Group, LLC
  20. 20. Partnership A Departure from the Ordinary • Dedicated to the unique needs of organizations with customized programs and unique global requirements • Personalized service and a commitment to excellence • Utilization of state-of-the-art technologies • Superior vendor relationships and discounts • Entrepreneurial environment offering flexible, tailored business solutions • Collective buying power • Data management • Global, regional and local account management • Unwavering commitment to deliver what is promised©2011, Travel Leaders Franchise Group, LLC
  21. 21. Above and Beyond • As a world leader in travel, intent on pushing the envelope, Travel Leaders is constantly on the move, seeking higher horizons • Actively engaged in reinventing our business to keep pace with evolving technologies • Investing in new business opportunities to extend the reach and scope of travel management programs so characteristic of the mega agency environment • If you are seeking a departure from the ordinary, consider our decades of corporate experience and proven results • A worldwide reputation among our peers, suppliers and clients for professional, proactive and personalized service • Successes on behalf of some of America’s most successful corporations • Long-term corporate partnerships and preferred vendor relationships • Staff, supported by financial and technological resources, that is the envy of the industry©2011, Travel Leaders Franchise Group, LLC
  22. 22. Contact Information David Horner- Business Development Travel Leaders Virginia Beach Office 5386 Kemps River Drive #113 Virginia Beach, VA 23464 Tel(757)424-0400 Toll Free(800)424-0460 Fax(757)420-5406©2011, Travel Leaders Franchise Group, LLC