How to manage when dealing with people's challenging behaviour

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A more cohesive way to look at working with "difficult people". 'How to manage when dealing with people's challenging behaviour' provides a foundation to how to work with people with challenging behaviour.

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How to manage when dealing with people's challenging behaviour

  1. 1. how to manage when dealing with people’s challenging behaviour
  2. 2. that’s right challenging behaviour
  3. 3. there is no such thing as ‘difficult people’
  4. 4. there arepeoplewith challenging behaviours
  5. 5. YOU!
  6. 6. Yes, YOU!
  7. 7. You have beenchallengingat some point in your life
  8. 8. Yes, YOU!
  9. 9. i have been challenging, too.we all have
  10. 10. so, what is ‘challenging behaviour’?
  11. 11. so, what is ‘challenging behaviour’ to you? to your coworkers? to your supervisor? to your organization?
  12. 12. what is the current response to‘challenging behaviour’ by you? by your coworkers? by your supervisor? by your organization?
  13. 13. managemismanage
  14. 14. there is no one way to manage people but there are some approaches that can help
  15. 15. the problem isn’t the person
  16. 16. the problem is the problem
  17. 17. manage the behaviour, not the person
  18. 18. the behaviour is a response to ‘want’
  19. 19. value the relationship
  20. 20. reinforce the relationshiprestore the relationshiprescue the relationshiprebuild the relationshiprefresh the relationshiprepair the relationshiprevive the relationshiprejuvenate the relationship
  21. 21. know your limitations
  22. 22. know when help is an asset
  23. 23. active listening is key
  24. 24. listening is only hearingactive listening is understanding
  25. 25. model behaviours you want
  26. 26. lead with proper communication be the example
  27. 27. 1 2the problem isn’t the person3 manage the behaviour, not the person 4 value the relationship5 active listening is key know your limitations 6 model behaviours you want
  28. 28. what questions do you have?
  29. 29. thank youhow to manage when dealing with people’s challenging behaviour A Presentation by Dan Boyer

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