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IHMC presentation to UPU Committee 3 October 28 2013
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IHMC presentation to UPU Committee 3 October 28 2013


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  • With hybrid mail, we save time, money, carbon, manpower, expense. There is less chance of loss, and in fact the item, until handed to the delivery postman, is traceable and fully accountable. And those two gold electronic thunderbolts are not only faster than an airplane and all the trucks and sorting machines, they are secure. Theft, if the system is within dot Post, is impossible. In addition, the posts could each sell the mailer additional services: certification, track and trace, address correction, real-time change of address, immediate response by the addressee! Our imaginations haven’t begun to dream them up. BUT, this won’t happen unless the UPU commits to providing universal DIGITAL postal services of quality
  • No one is quite sure how large the current market for hybrid mail services actually is, or how much cross-border hybrid mail is currently being sent. And we don’t know the size of the potential market. The E-Services survey published a year or two ago disclosed that some 34 UPU members provide electronic to physical service, or hybrid mail. Far fewer reverse hybrid mail, because of course the end customers need to have Internet service, which is not yet universal. However, the UPU website survey data only lists 13 countries reporting hybrid mail volumes. And some of those answered differently on the E-services survey. So we need some clarification, because we can’t do serious planning without reliable data.
  • Transcript

    • 1. The New Digital Global Letter Bringing International Mail into the Digital 21st Century UPU October-November 2013 Developing a hybrid mail network within dot Post. UPU October-November 2013 © International Hybrid Mail Coalition 2013
    • 2. With the UPU…universal service of quality
    • 3. UPU Survey of Postal E-Services Region # of Postal Electronic Countries Mailbox (103) Hybrid Mail – Hybrid Mail – electronic to physical to physical (113) electronic (114) Industrialized Countries 15 6 10 7 Arab Region 12 4 5 5 Asia-Pacific 16 4 2 1 Europe and CIS 16 5 9 3 Latin America 13 2 4 2 Africa 21 3 4 2 Total 93 24 34 20 International service: 6 of 78 developing countries 4 of 15 industrialized countries 11/22/2013 (c) Global Address Data Association 2012 3
    • 4. # of Countries Domestic International 2009 16 [34] 2,450,311,597 4 [13] 8,558,641 2010 2,727,832,741 11% 5,135,831* -40% *Qatar-3,559,228 2011 2,480,225,098 -9% 4,366,619 ^ -16% ^Qatar-351,919
    • 5. Operational Plan – Hybrid Mail Project A. Survey of current size/state of international hybrid mail market 1. Actions: Formulate and execute survey of DSO’s and private sector providers of international hybrid mail services to ascertain current state of market and its size. Identify respondents in private sector with help of consultant who will assist with obtaining responses and with formulating questionnaire. 2. Cost: CHF 40, 000 (IHMC staff and IB Staff). See Res 43, Cong Res 44. 3. Deliverable: Report of survey results on state of the market and an educated calculation of its potential size. 4. Responsible: IHMC staff and IB staff cooperate to write and manage the survey, identify private sector and postal operator targets; tabulate responses and produce report.
    • 6. B. Pilot test 1. Action: Review test conducted in 2007-2008 period; revise as necessary due to recent technological advances. Use IHMC models displayed here. Multiple origins and destinations for the pilot test will be selected and tested in the phase 1, to have a wider range of results. 2. Cost: No out-of-pocket expenses; IHM Coalition members will contribute by donating time and costs of their personnel who are involved. Dot Post will be the channel through which transmissions are made and may need equipment or personnel investments prior to the test. IHMC sent application form to join .post and is awaiting for official approval from GA 3. Deliverable: Detailed report of functioning of the system, lessons learned. 4. Responsible: IHMC staff and dotPost staff.
    • 7. C. Product Development (regulations) This phase will start after completion of Survey and Pilot Test and review of results. 1. Action: Determine what changes to UPU regulations may be necessary to include international hybrid mail within dot Post and the product/service offerings of UPU members. 2. Cost: UPU member participation in work of the appropriate committees 3. Deliverable: Recommendations to Committee 4 on regulatory/operational changes required to support robust international UPU hybrid mail system; possible drafts 4. Responsible: Committee 4 [sub-committee?]
    • 8. IHMC – network concept
    • 9. IHMC – network concept • The main concept is to establish a multi-domestic business ecosystem • The network is formed by a mix of technologies, services, shared experiences and know-how that enable people to communicate directly, on paper, digitally, globally. • The key is to work in a standardized way without a standard. • At the domestic level all participants use their own technology and market strategies. At international level members will use a common language and share through the International Routing Platform. This will produce new mail volumes. • The international Routing Platform will provide: – – – – International Postal Rules Info and costs Track & Trace info Updating Zip Code DataBase Transactions records (inbound/outbound), to manage compensations between parties
    • 10. IHMC – the DotPost opportunity Secure PDF+XML DotPost Gateway DotPost Gateway International Hybrid Communications Routing Platform International Delivery Rules (local) Local Platform Customer’s access Service Country A Provider DotPost Apps Web Services Billing and Transactions records Delivery Rules (by country) DotPost Gateway Secure PDF+XML Secure PDF+XML International Domestic Print Center (domestic) Country B Local Platform Delivery Rules (local) Secure PDF+XML Domestic Print Center (domestic) Service Provider Customer’s acces Apps Web Services
    • 11. IHMC – the DotPost opportunity • • • • • Connecting the network through Dot.Post will ensure more opportunity for all the stakeholders: Posts, Service Provider, Customers, Recipients Posts: – Hybrid Mail means more physical volumes – Pre-sorted mail – New volume coming from the Express Courrier Market – International transactions controlled by the UPU environment Service Provider: – New markets – New services – New customers – New volumes to produce – More collaboration with the Posts Customers: – Trusted and certified services – Trusted and certified suppliers – Quality – New offers to evaluate – New business opportunities – A new global communication channel to use Recipients: – More quality – More non-invasive messages – More trusted communications – New volumes – More collaboration with the Posts