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Transcript

  • 1. WHAT IS EMOTIONAL LABOR? (TIM)  Define emotional labor
  • 2. ARLIE HOCHSCHILD  Founder of emotional labor  Studies
  • 3. EMOTIONAL LABOR IN DIFFERENT JOBS AND MANAGEMENT (EDWINA)
  • 4. EDWINA’S MAIN POINTS
  • 5. EMPLOYEE EMOTIONAL LABOR The Effects of
  • 6. 1) Point one 2) Point two 3) Employee burnout 4) Predicting burnout
  • 7. PREVENTION (NIKKI)
  • 8. MAIN POINTS TO COVER