Bridging the CLICK TO ADDHuman-Centered Design
Digital Gap through TITLE
Channe Suy, Product to ner
Click Ow add

subtitle
our niche

We design and use open source technology tools to help partners
so partners can better deliver critical service...
projects
Our approach facilitates collective action by local partners, and is being successfully applied globally.
The iLab Southeast Asia is a
locally run innovation lab
based in Phnom Penh,
focused on the sustainable
design and develop...
Design gaps for community user
        Technology designed and built remotely 
        User has low knowledge on basic tec...
How do we work ?
  Design locally base on user
context and resources  
  Validate the design and get
input from end user
 ...
Example: SMS system design for reporting
from grassroots
  Check existing device
infrastructure
  Validate the SMS syntax
...
Example: SMS system design for reporting
from grassroots
  Observe user
interaction and
understanding
   Get their
feedbac...
Improve the design based on user adoption
Example: SMS reporting
from health center 
Problem
middle age health center
staf...
Improve the design based on user adoption
Solution: Reporting Wheel,
user select disease and
case number  then just SMS
th...
Example: Design a participatory system
Challenges:
  Literacy and language barrier
 

without coding
Example: Design a participatory system
Solution:

Voice based
platform using
normal phone call
Example: Design a participatory system

Easy to use web
interface for
project manager
to design their
own IVR
program with...
User Voice
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Bridging the Digital Gap through Human-Centered Design

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Designing the technology for social good is not enough. It has to be useful for the end user. We focus on solution designs on the end user's context and level of knowledge. By closely co-developing tools with our users, the tools are more effective and resilient in the oftentimes harsh environments where they are used -- regardless of differences in language, literacy levels, or types of technology available.

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Bridging the Digital Gap through Human-Centered Design

  1. 1. Bridging the CLICK TO ADDHuman-Centered Design Digital Gap through TITLE Channe Suy, Product to ner Click Ow add subtitle
  2. 2. our niche We design and use open source technology tools to help partners so partners can better deliver critical services in their communities overview
  3. 3. projects Our approach facilitates collective action by local partners, and is being successfully applied globally.
  4. 4. The iLab Southeast Asia is a locally run innovation lab based in Phnom Penh, focused on the sustainable design and development of technologies for social good.   Local Design of Applications and Programs   innovation accelerates   Open network of Government, NGOs, Private Sector, informal associations
  5. 5. Design gaps for community user         Technology designed and built remotely          User has low knowledge on basic technology skill         Literacy and language barrier         Cost and sustainability
  6. 6. How do we work ?   Design locally base on user context and resources     Validate the design and get input from end user   Test the prototype design earlier e.g. using Wizard of Oz technique   Agility
  7. 7. Example: SMS system design for reporting from grassroots   Check existing device infrastructure   Validate the SMS syntax with end user    Test the design with end user using Wizard of Oz technique
  8. 8. Example: SMS system design for reporting from grassroots   Observe user interaction and understanding    Get their feedback 
  9. 9. Improve the design based on user adoption Example: SMS reporting from health center  Problem middle age health center staff to type SMS alphabet character to send report
  10. 10. Improve the design based on user adoption Solution: Reporting Wheel, user select disease and case number  then just SMS the code
  11. 11. Example: Design a participatory system Challenges:   Literacy and language barrier   without coding
  12. 12. Example: Design a participatory system Solution: Voice based platform using normal phone call
  13. 13. Example: Design a participatory system Easy to use web interface for project manager to design their own IVR program without coding.
  14. 14. User Voice

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