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nvcpa
32nd
Annual
Gaming Conference
May 17 & 18, 2010
11:30 – 12:20 pm
Document imaging: Using technology to
improve workflow in a casino environment
Fred Hipwell
Office Managi...
Document Imaging-
Using Technology to Improve Workflow
in a Casino Environment
1
Contents
– Harrah’s Entertainment
– ERM - IBM E Client
– Report & Scan Modules
– Leveraging the System
– Utilization in In...
Harrah’s Entertainment Company Snapshot
• The world’s largest & most
diversified gaming company
• 52 casinos in six
countr...
Harrah’s Entertainment Today
c
4
Electronic Records Management is…• A highly secured
enterprise repository of
critical business data
viewable in a web brow...
Electronic Records Management is…
• A collection of application folders
that group data into categories
(Systems or Proces...
Electronic Records Management is…
• A collection of application folders
that group data into categories
(Systems or Proces...
6
Electronic Records Management is…
File Room vs. Scan Station
7
Imaged Data Applications
• AP invoices and supporting
documentation
• Journal entries
• Property tax returns
• Treasury tr...
Leveraging the System
• Reporting/Audit
– Financial Reports to the enterprise - retrieve on demand with no need to
distrib...
Financial Reports as needed………
10
Utilization in Income Control
• Process Automation - Information can be extracted to populate reports, workbooks,
and data...
Accounting Offsite
• Accounting becomes easier
– Stored reports for all properties
– Scanned images
– No need to ship docu...
• Signature Capture-Tablets & Handheld Devices
– Hotel
– F&B
– Casino Floor
• Integration with ERM
– Synch image file to E...
Fun Facts
• Harrah’s Entertainment has been using document imaging platforms for 10
years.
• Estimated Annual Paper
Saving...
Transition………………
15
Regulator Issues
Lynda Hartzell
Chief
Audit Division
Nevada Gaming Control Board
16
• Regulation 6.040 – Keep for 5 years, and provide an index by casino
department and date if kept on computer, so plan ahe...
• Unalterable media
• Exact duplicate of original document
• Terminal and Printer, and other required equipment must be pr...
If source documents and summary
reports are stored on alterable storage
media, the media may not be relied
upon for the pe...
1.Printed original documents scanned and
stored in record retention system.
2.Records transferred via interface from
gamin...
1.Maintain records securely and legibly
2.Index properly to ensure prompt, efficient
retrieval
3.Supply Board Auditors wit...
Q&A
11:30 – 12:20 pm
Document imaging: Using technology to improve
workflow in a casino environment
Fred Hipwell
Office Ma...
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Transcript of "Document Imaging- Using Technology to Improve Workflow in a ..."

  1. 1. nvcpa 32nd Annual Gaming Conference May 17 & 18, 2010
  2. 2. 11:30 – 12:20 pm Document imaging: Using technology to improve workflow in a casino environment Fred Hipwell Office Managing Partner PricewaterhouseCoopers LLP Max Fisher Director of Financial Operations-Western Division Harrah’s Entertainment Lynda Hartzell Chief, Audit Division Nevada Gaming Control Board nvcpa
  3. 3. Document Imaging- Using Technology to Improve Workflow in a Casino Environment 1
  4. 4. Contents – Harrah’s Entertainment – ERM - IBM E Client – Report & Scan Modules – Leveraging the System – Utilization in Income Control – Process Automation – Offsite Accounting – Upgrade Staff – Future - Where do we go next? – Fun Facts 2
  5. 5. Harrah’s Entertainment Company Snapshot • The world’s largest & most diversified gaming company • 52 casinos in six countries • Approx. 39,000 hotel rooms & suites • 70,000 employees • Industry leading loyalty program (Total Rewards) with more than 40 Million members • Net revenues of $8.9 Billion 3
  6. 6. Harrah’s Entertainment Today c 4
  7. 7. Electronic Records Management is…• A highly secured enterprise repository of critical business data viewable in a web browser anywhere on our network. • Technology that reduces physical paper, improves processes & increases productivity. • Internet access is not required. • Reduced storage costs. • Simplified Training. 5
  8. 8. Electronic Records Management is… • A collection of application folders that group data into categories (Systems or Processes.) • The image to the right is a list of the applications available today. We investigate and develop new applications based on our growing business needs and ROI. • Efficient - only print what you need, downloadable, able to send as attachment. • Custom Views - reports by department level. • One-stop shopping for data needs. 6
  9. 9. Electronic Records Management is… • A collection of application folders that group data into categories (Systems or Processes.) • The image to the right is a list of the applications available today. We investigate and develop new applications based on our growing business needs and ROI. • Efficient - only print what you need, downloadable, able to send as attachment. • Custom Views - reports by department level. • One-stop shopping for data needs. 6
  10. 10. 6 Electronic Records Management is…
  11. 11. File Room vs. Scan Station 7
  12. 12. Imaged Data Applications • AP invoices and supporting documentation • Journal entries • Property tax returns • Treasury transactions • Cashier/cage checks • Scanned Credit Documents • Hotel registration cards • Title 31 Documents • Leases and contracts • Employee signature cards • Risk and incident reports 8
  13. 13. Leveraging the System • Reporting/Audit – Financial Reports to the enterprise - retrieve on demand with no need to distribute. • More than 5,000 Department Level P&L Statements • Hundreds of Financial Statement Books – Journal Entries - all entries and back-up scanned retrievable at any time. – Utilization by Internal and External Audit • Minimize document requests • Reduce time to procure requested items • Auditors don’t care what you are doing - they want it now!!!!!!!!!!!!!!!!!!!!!!!!! – Accounting department transitions from information gatherers to business resource. • AP Invoices • Comp Transactions • General Ledger Detail 9
  14. 14. Financial Reports as needed……… 10
  15. 15. Utilization in Income Control • Process Automation - Information can be extracted to populate reports, workbooks, and databases – Hotel Accounting/Audit • Fully Automated - reporting, accounting entries for revenue, settlements, and statistics • Paperless • Transaction testing performed via electronic records • Exception based Audit – Daily Operating/Flash Reporting • All system reports converge in ERM • Fully automated reporting to Senior Management daily • No data entry or printing – Slot Accounting • Stored reports populate workbooks • Eliminate clerical error • Streamline accounting entry • Reduce preparation time and focus on decision making 11
  16. 16. Accounting Offsite • Accounting becomes easier – Stored reports for all properties – Scanned images – No need to ship documents between locations – Distance becomes irrelevant • Northern Nevada - Consolidated accounting of Harrah’s properties in Reno & Tahoe – Daily Audit Process – Attribute testing and sampling with scanned images – Support Function - Record Coordinator • Considerations with Staff – Auditing in an electronic environment – Increased technical skill set required – Change in staffing model required 12
  17. 17. • Signature Capture-Tablets & Handheld Devices – Hotel – F&B – Casino Floor • Integration with ERM – Synch image file to ERM menu – Decrease wait time for availability – Reduce Scanning Labor • True Paperless-Green Environment Future – Where do we go next 13
  18. 18. Fun Facts • Harrah’s Entertainment has been using document imaging platforms for 10 years. • Estimated Annual Paper Savings –2 Million Pounds –80,000 Storage Boxes –200 Stacks, the height of the Statue of Liberty (300 Feet) 14
  19. 19. Transition……………… 15
  20. 20. Regulator Issues Lynda Hartzell Chief Audit Division Nevada Gaming Control Board 16
  21. 21. • Regulation 6.040 – Keep for 5 years, and provide an index by casino department and date if kept on computer, so plan ahead to properly index such that records can be located promptly. • Regulation 6.060 – must provide to Audit Division or Tax and License Division upon request, so consider in advance how document requests will be handled. • NRS 368A.160 – Entertainment Tax records must also be retained for 5 years, and be made available upon demand. Law does not specify paper or electronic form, but consider both retention periods and how records will be retrieved upon request. • Information Technology Minimum Internal Control Standards for electronic storage of documentation (IT MICS #34 and #35) 17 Nevada licensees must comply with: Nevada Gaming Control Board, Audit Division
  22. 22. • Unalterable media • Exact duplicate of original document • Terminal and Printer, and other required equipment must be provided (at the licensee’s expense) to Board Auditors. (Note: the amount of equipment needed will depend on the number of auditors assigned. To maintain efficiency, we need to ensure that our auditors are not waiting excessive amounts of time for access.) • Controls must exist to ensure accurate reproduction of records including the printing of documents for audit purposes. • Quarterly reviews of sample documentation by accounting/audit personnel to ensure clarity and completeness. 18 Highlights from IT MICS #34: Nevada Gaming Control Board, Audit Division
  23. 23. If source documents and summary reports are stored on alterable storage media, the media may not be relied upon for the performance of any audit procedures, and the original documents and summary reports must be retained. 19 IT MICS #35: Nevada Gaming Control Board, Audit Division
  24. 24. 1.Printed original documents scanned and stored in record retention system. 2.Records transferred via interface from gaming or point-of-sale system to record retention system. 20 Two Approaches – Two Sets of Requirements: Nevada Gaming Control Board, Audit Division
  25. 25. 1.Maintain records securely and legibly 2.Index properly to ensure prompt, efficient retrieval 3.Supply Board Auditors with equipment and assistance necessary to retrieve promptly 4.Best advice: introduce approach to document retention and retrieval to regulatory staff ahead of time to prevent problems during audit (“No Surprises”); ensure licensee staff knows proper procedures. 21 Same Objective Nevada Gaming Control Board, Audit Division
  26. 26. Q&A 11:30 – 12:20 pm Document imaging: Using technology to improve workflow in a casino environment Fred Hipwell Office Managing Partner PricewaterhouseCoopers LLP Max Fisher Director of Financial Operations-Western Division Harrah’s Entertainment Lynda Hartzell Chief, Audit Division Nevada Gaming Control Board nvcpa 22
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