Aetna members have access to a broad selection of experienced health care professionals, a high level of customer service and exceptional member resources. Our goal for today is to let you know all about the Aetna plan and the many innovative programs and resources available to Aetna members. Proven track record – site Dupont and other DE accounts.
Not everyone can be perfectly healthy. But, even with a chronic condition, you can reach your own best health. The Aetna Health Connections disease management program can help a member get there. We offer support for more than 30 chronic medical conditions – if yours is one of them, we will provide: Educational materials and online resources Nurse case management for members who have more complex needs State-of the art technology to help enhance quality of care and patient safety FINAL POINT – By coupling current patient data with current medical knowledge we are able to identify significant opportunities to improve care that can be caused by either a physician not knowing all the information about a patient (the patient is seeing multiple physicians who don’t know what each are doing/prescribing); the lack of a physician applying the latest evidenced knowledge to the patient at the point of time it could most help the patient; and patient non-compliance. As important as it is to identify these issues, they are communicated and tracked on an ongoing basis.
Aetna Navigator, our member and consumer web-based resource center, available today at www.aetnanavigator.com, Secure Aetna Navigator is a password-protected website and requires the subscriber to register for access. The registration process authenticates the user as an Aetna member who is eligible to use the site. It also serves to promote the confidentiality and privacy of the information presented to the subscriber online. Registering for Aetna Navigator is quick and easy. Here’s how: Go to www.aetna.com and select Aetna Navigator. Click on the &quot;Register Now&quot; link. Complete the requested information with the number on your member ID card to verify that you are an Aetna member. Select a user name, password and security phase. Once your registration is complete, your user name and password will give you access to all the features of Aetna Navigator.
Once you register, you can use Aetna Navigator to complete a variety of self-service transactions online… you can: Review your dependents. Check your claims status and view EOBs online. Hospital Comparison Tool Estimate the Cost of Care Through the price-a-drug feature, you can research the price of a drug and discover if there are less-costly alternatives. Send an e-mail to Aetna Member Services in English or Spanish. View credible health and wellness information by searching the HealthWise Knowledgebase or linking to Aetna Intelihealth Personal Health Record -
Aetna’s Personal Health Record: Helping members Make History with online access to their health information Aetna seeks to provide simple, relevant, personalized information that our members, in concert with their health care providers, can use to achieve their optimal health. In keeping with this goal, Aetna is launching a Personal Health Record to help members become better informed, organized and active with regard to their health, health information, and health care. Aetna’s Personal Health Record combines detailed, claims-driven information gathered from across the health care spectrum – such as physician offices and hospitals, labs, diagnostic treatment and pharmacies. It also makes it easy for members to add additional health information such as family history or allergies. The result is a comprehensive health profile that the member can view anytime online, and print to share with his or her doctor.
Aetna has been utilizing the Internet since 1995, when we first launched DocFind. We were the first national managed care carrier to offer an online directory of doctors and hospitals. DocFind, our online directory, is available 24 hours a day, 7 days a week. With DocFind, up-to-date listings of participating doctors, dentists, other medical professionals and facilities are available at your fingertips. Perform your searches in either English or Spanish, and search by name, location, or criteria such as specialty, gender, languages spoken and hospital affiliation. Log on to www.aetna.com and click on &quot;Find a Doctor, Dentist&quot; for easy access to up-to-date participating health care professional information.Data refreshed 3x/week Spanish version available
Pregnancy brings a lot of joy... and a lot of questions! The Aetna Moms-to-Babies Maternity Management Program can help you become well-informed about your pregnancy and know what to expect before and after your new baby arrives.Moms-to-be receive: A voluntary pregnancy risk survey. Educational materials, available in English or Spanish, on topics like prenatal care, labor and delivery, newborn and baby care, postpartum depression and breastfeeding. Special information &quot;For Dad or Partner.&quot; Web-based educational materials and access to certain program resources through Aetna Women’s Health Online. Access to obstetrically trained registered nurses, who provide case management, education and depression screening to high-risk members. If you have questions or would like to enroll in the Moms-to-Babies program, call 1-800-CRADLE-1 (1-800-272-3531) today. You can also enroll using Aetna NavigatorTM, our password-protected, secure member website at www.aetna.com.
Have a health question at 1:00 a.m.? Whether it’s the middle of the night, or the middle of your work day, you can call our toll-free Informed Health Line to learn more about health issues important to you. Our registered nurses have an average of 12 years of clinical experience and a broad range of backgrounds (pediatrics, oncology, nutrition, cardiology, geriatrics, women’s health)
The Aetna Natural Products and Services Program was developed several years ago in response to a growing trend towards an interest in complementary health care products and services; and to provide additional choices to members who want to take advantage of discounts on these types of products and services not traditionally covered by their health benefit plans. No enrollment is required. Members must have an Aetna ID card to participate.
Access to products: Members have access to discounts on health-related products including over-the-counter vitamins, herbal and nutritional supplements and natural products (i.e. including, but not limited to, aromatherapy, homeopathic remedies, natural body care products and yoga equipment, etc.) through special arrangements with two retailers: InterNatural and WebVitamins, Inc. The Aetna Natural Products and Services Program provides a minimum 20 percent discount off retail price on all products available through InterNatural; WebVitamins, Inc. offers a 12 percent discount off retail prices. Vendor information is available within the “Health Programs” section of secure Aetna Navigator.
Value: Dedicated clinical team with extensive case management experience in specialized care Provides member with single point of contact Individualized case management and support for members and families through all phases of treatment Access to nationally recognized network of specialty physicians and hospitals Transportation and lodging allowance available for member and companion when preauthorized Act as a member advocate NME handles case management, precertification and concurrent review.
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