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HP2-T17 88% guaranteeing

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    Exam hp2 t17 aquestion 1 Exam hp2 t17 aquestion 1 Document Transcript

    • Exam AQUESTION 1Which processors use hyperthreading? (Select two.)A.Intel single core processorsB.AMD dual core processorsC.AMD quad core processorsD.Intel dual core processorsAnswer: ADSection:(none)Explanation/Reference:QUESTION 2How many memory channels are there in a 2 processor DDR3-based server?A . 2 c h a n n e l sB . 3 c h a n n e l sC.4 channelsD.6 channelsAnswer: DSection:(none)Explanation/Reference:QUESTION 3On Intel Xeon 5500 Series (Nehalem) based servers, where is the memory controller located?A.processor socketB.processor coreC.HyperTransport BusD.Front Side BusAnswer:BSection:(none)Explanation/Reference:APS Service Fundamentals - Page 42Intel Xeon 5500 familyThe Intel 5500-series processors (Nehalem) are designed for performance and dynamic scalability. Features of the new processorinclude: Intel Quick Path technology in which each processor core features an integrated memory controller and high-speedinterconnect to deliver greater performance, bandwidth, and reliability. The integrated memory controller increases the speed thatdata can be communicated between the processor and the memory DIMMS.QUESTION 4Which components are under the control of Dynamic Power Management on Intel Xeon 5500 Series (Nehalem)based servers?(Select two.)A . c h i p s e tB.PCI-e cardsC.hard drivesD . C P UE . f a n sAnswer:ADSection:(none)Explanation/Reference:APS Service Fundamentals - Page 42Dynamic Power Management, with four key improvements: Power management on morecomponents (CPU, chipset and memory)More operating power states and lower idle processor power states Reduced overheadwhen transitioning states OS can put cores to sleep and wake up real timeQUESTION 5A server has four disks, each 146GB in size. They are configured as RAID 5. What is the logical drive sizepresented to the operating system?A . 2 9 2 G BB . 4 3 8 G BC . 5 8 4 G BD . 7 3 0 G BAnswer:BSection:(none)Explanation/Reference:
    • 4 Disks in RAID 5, One disk lost for parity. 3 disks left3 x 146 = 438QUESTION 6Which operating system has support for the ZFS file system?A.Sun SolarisB.Windows Server 2008 R2 x64 Enterprise EditionC.Novell NetWare 6.5D.Novell SLES 10Answer: ASection:(none)Explanation/Reference:QUESTION 7Which type of internal slot has been added to HP ProLiant G6-based servers for use by hypervisors?A.Extreme Digital (xD)B.Secure Digital (SD)C.Compact Flash (CF)D.PCI-express (PCIe)Answer: BSection:(none)Explanation/Reference:APS Service Fundamentals - Page 41ProLiant generation featuresAll G6 platforms add an internal SD card slot, in addition to the internal USB port. The use remains primarily forintegratedhypervisors.QUESTION 8For the Intel x5570 Series processors in the HP ProLiant SL2x170z G6, what does the letter "x" preceding theprocessor modelnumber indicate?A.extreme performanceB.lower wattageC.turbo boost performanceD.high performance/wattageAnswer: DSection:(none)Explanation/Reference:QUESTION 9In which log are Array POST errors recorded?A.Windows Event LogB.Integrated Management LogC . I P M I L o gD.Onboard Administrator LogAnswer: BSection:(none)Explanation/Reference:APS Service Fundamentals - Page 182Integrated Management Log— The diagnostic utility can add notes, clear, and mark for repair items in theIML (on supported systems). The IML recordssystem events, critical errors, power-on messages, memoryerrors, and any catastrophic hardware or software errors that typically cause systems to fail. The errors and events might bediscovered during POST or by the System Management driver during normal operations. IML records are dated and haveseverity levels and error counts that can be used to help isolate the problem.QUESTION 10What information does the ADU provide? (Select three.)A.firmware versionB.OEM hard drive vendorC.RAID stripe sizeD.Hardware Error LogsE.Smart Array driver versionAnswer: ACDSection:
    • (none)Explanation/Reference:APS Service Fundamentals - Page 182HP provides the ADU to help you quickly identify such problems as: An incorrect versionof firmware Drives installed in the wrong order Inappropriate error rates A failed battery on the array accelerator board To runADU, start the system from the Smart Start CD and select Maintain Server Diagnose Array. When you start ADU, a windowdisplays any errors that are detected. If no errors are detected, the ADU main dialog box displays information about the arraycontrollers, SCSI bus, and physical drives. Use ADU to diagnose array controllers and generate a list of detected problems. If thecause of a problem is still not apparent, the ADU can generate a full report that administrators can fax or email to HP customerservice for phone support.QUESTION 11Which capability is a key improvement in HP ProLiant G6 servers using Dynamic Power Management? A. ability to spin down idle disk drives B. ability to put CPU sockets to sleep and wake up real time C. ability to power down unused PCI-e slots D. ability to put CPU cores to sleep and wake up real timeAnswer: DSection:(none)Explanation/Reference: HP ProLiant G6 architectureDynamic Power Management, with four key improvements:Power management on more components (CPU, chipset and memory)More operating power states and lower idle processorpower states Reduced overhead when transitioning states OS can put cores to sleep and wake up real timeQUESTION 12What is required to support each installed HP 10Gb network adapter in a ProLiant server?A.dedicated 2GB RAMB.quad-coreC P U C.QuickPath architectureD.internal PCI-X 2.0Answer: ASection:(none)Explanation/Reference:QUESTION 13Which RAID level does Smart Array Advanced Pack (SAAP) employ to enhance performance, reliability andavailability?A . R A I D 1 + 0B . R A I D 5C . R A I D 6 + 0D . R A I D 5 + 0Answer: CSection:(none)Explanation/Reference:Servicing ProLiant Servers - Page 188Smart Array Advanced PackStandard features include: RAID 6 (ADG)—RAID 6 (Advanced Data Guarding) protects against any two drive failures.Supported with a minimum of four drives, but would have two available. Can be supported on all servers. RAID 60—Supportedwith a minimum of eight drives, but would have four available. A target benefit is to split RAID across the external boxes. Canbe supported on all servers. Advanced capacity expansion (ACE)—Higher capacity migrations use capacity transformation toremove logical drives by shrinking and then expanding them online. Mirror splitting and recombining in offline mode—This issimilar to a scaled down rollback functionality, which requires 2 hard disk drives (for example, take a RAID 1 and break into 2RAID 0s).Drive erase—Erase a physical disk or logical volume securely. Useful to decommission, redeploy, or return hard drivesfor security purposes. Performance optimization—Degraded reads and read coalescing; video on demand (VOD) performanceoptimizations that improve latency while video streaming.QUESTION 14Which key functions are under the control of the new ProLiant On Board Administrator found in every ProLiantG6 server?(Select two.)A.power and thermal optimizationB.automated firmware upgradeC.extended health monitoringD.TPM module managementAnswer: ACSection:
    • (none)Explanation/Reference:APS Service Fundamentals - Page 39New On Board Administrator included with every ProLiant G6Controls all embedded management aspects of your server including Simplified setup Extended health monitoring Power andthermal optimization iLO or LO100 remote management all based on your programming Works with Systems Insight Managerand HP Insight ControlQUESTION 15A customer has an HP ProLiant G6 server, which meets the minimum requirements of 4 disks. They have purchased the SmartArray Advanced Pack. The customer complains that RAID 6 is not displayed as an option in ORCA. What must be done tocorrect the problem?A. The license key must be entered in RBSU.B. The license key must be activated over the Internet.C. The license key must be entered in ORCA.D. The license key must be entered in iLO RBSU.Answer: CSection:(none)Explanation/Reference:QUESTION 16On ProLiant G6 servers, which statements are true about System Maintenance Utility? (Select two.)A. Array Diagnostic Utility is part of System Maintenance Menu options.B. Diagnostic Utility is not part of System Maintenance Menu options.C. You can run memory tests from System Maintenance Utility.D. You cannot access RBSU through System Maintenance Menu Utility.E. You can access RBSU through System Maintenance Menu Utility.Answer: CESection:(none)Explanation/Reference: System Maintenance MenuThe System Maintenance Menu is embedded in the system ROM and replaces the legacy system partition functionality that issupported on some ProLiant servers. On64-bit servers RBSU settings are modified through the System Maintenance Menu. Thefollowing options are displayed on the menu: Setup Utility — Exits the System Maintenance menu and runs RBSU InspectUtility — Runs the embedded Inspect Utility, which is available only on ProLiant servers with 4MBROMDiagnostic Utility —Runs the embedded Diagnostic UtilityQUESTION 17What is a function of the UPS management module?A. receives traps from HP SIMB. sends email notification messagesC. manages the number and size of the text logs storedD. provides automatic voltage regulationAnswer: BSection:(none)Explanation/Reference:Servicing ProLiant Servers - Page 199Using HP UPS Management ModuleThe management software is already embedded in the management module eliminating the need for a management server. Youcan use this software to: Customize alerts Send email notification messages Send SNMP traps Monitor and manager UPSsManage independent UPS load segments to provide separate power control of connected equipment Display text logs for analysisQUESTION 18The system board of a DL380 G6 Server has failed. What should be done with the Trusted Platform Module (TPM) that wasinstalled and in use?A. The TPM needs to be reinitialized and then reinstalled onto the new motherboard.B. TPM firmware revisions must be synchronized with the system board.C. The TPM module must be replaced with the motherboard.D. The TPM must be reinstalled on the new motherboard after the new motherboard has been flashed to themost current BIOS.Answer: CSection:(none)
    • QUESTION 19Which utilities can you use to change the bootable media sequence? (Select two.)A. System Maintenance MenuB R B S UC S M HD. Option ROM Configuration for ArraysE. Insight Diagnostic CDAnswer: ABSection:(none)Explanation/Reference:QUESTION 20What is the minimum number of hard disks required for RAID 6?A.2B.4C.6D.8Answer: BSection:(none)Explanation/Reference:Servicing ProLiant Servers - Page 157RAID 6 — Advanced Data GuardingRAID 6 requires a minimum of four hard drives, and n+2 drives, where n is the number of drives used for data. Because of thetwo sets of parity data, RAID 6 provides a relatively low write performance as compared to RAID 5 with its one set of paritydata.QUESTION 21You install a DL380 G6 Server with six disks. Your customer wants to have the maximum disk space availablebut still haveprotection against a disk failure. Which RAID level should you recommend?A . R A I D 0B . R A I D 1C . R A I D 5D . R A I D 6Answer: CSection:(none)QUESTION 22Which HP utility should you use to perform online RAID migration?A . i L O 2B . O R C AC . A C UD . R B S UAnswer: CSection:(none)Explanation/Reference:Servicing ProLiant Servers - Page 162ACUThe ACU can manage all Smart Array controllers from one central location and enables you to perform these tasks: Online arrayexpansions Online logical drive capacity extensions Online RAID level migrations Online stripe size migrations Configurationsusing the configuration wizards Drive and expansion priority changes Stripe size selection Controller performance tuning throughvariable cache read/write ratios and stripe sizes Storage identification through blinking drive tray LEDsQUESTION 23You install a DL380 G6 Server with six disks. Your customer wants maximum protection against a disk failure. Which RAIDlevel should you recommend to withstand two simultaneous drive failures in a single array?A . R A I D 0B . R A I D 1C . R A I D 5D . R A I D 6Answer: DSection:(none)
    • Explanationn/Reference:QUESTION 24NYour custom requires a co mer ost-effective exte ernal storage sol lution with 20 ha drives for the DL380 G6 Server. Which solution ard eirshould you recommend? rA.HP Sma Array P41 1 and HP Stor art rage Works 70 Modular Sm 0 mart ArrayB.HP Sma Array P410 and HP Stor art 0 rage Works 70 Modular Sm 0 mart ArrayC.HP Sma Array P800 and HP Stor art 0 rage Works 50 Modular Sm 0 mart ArrayD.HP SAS expander ca rd and second internal driv cage S d veAnswer: ASection:(none)Explanationn/Reference:Servicing PrroLiant Servers - Page 180MSA70The MSA70 Enclosure supp 0 ports direct attac storage (DAS) to HP ProLiant and Integrity se ch ) t ervers. The MSAA70supports theecascading of shelves in a 1+ configuration to allow a maxi +1 imum of 50 drive in a 4U config es guration behind each of the twoexternal por on the HP Sm Array P800, the HP Smart Array E500, the H Smart Array P411, or the HP Smart Array P rts mart , A HP y P P212QUESTION 25NWhat is used to add a hot sp drive to an array on a Smart Array 410i Con pare a t ntroller? (Select two.)A O R C AB A D UC A C UD S M UE R B S UAnswer: AC CSection:(none)Explanationn/Reference:APS Service Fundamentals - Page 65 eHP Smart Array P410i Cont A trollerServicing Pr roLiant Servers - Page 50ACU provid desOnline spare (hot spare) con e nfigurationORCA is a simple ROM-ba ased configuratio utility that run independently of the operatin system. It exec on ns y ng cutes from the o optionROM locate on the array controller. ORCA is designed to perform functio that require m ed c A ons minimal configurration:  eate, configure, and delete logica drives Cre a al  Spe ecify RAID leve els  Con nfigure online sppares (hot spares s)  Con nfigure separate fault tolerance on a logical driv basis o ve
    • QUESTION 26A complete power failure occurs during a system ROM upgrade on a ProLiant DL380 G6. What happens when the server isrestarted?A. The server continues using the original ROM version.B. The server stops during POST and prompts to continue the upgrade.C. The server must be reloaded with the original ROM version.D. The server restarts using the updated ROM version.Answer: BSection:(none)Explanation/Reference:Servicing ProLiant Servers - Page 27Recovering from a failed ROM upgradeA ROM upgrade can fail for a variety of reasons, such as: A power failure, operating system lockup, or other catastrophic eventoccurs during the system ROM upgrade process — When this occurs, the ROM upgrade does not complete, and the ROM imageon the target server is corrupted. The ROM upgrade process is interrupted for any other reason — The upgrade process must becomplete for the ROM upgrade to be successful.!Important In the event of an unsuccessful ROM upgrade, the server will not operate correctly, and you must implement ROMdisaster recovery procedures to regain server functionality. If a redundant ROM image is present, disaster recovery proceduresare not necessary.  Recovering from a failed system ROM upgrade  Recovery from a system ROM upgrade failure can be accomplished using the redundant ROM feature of a server or using ROM Paq.  Redundant ROM recoveryOn servers with the redundant ROM feature, the ROM acts as two separate ROMs. In the standard implementation, one side ofthe ROM contains the current ROM version, while the other side of the ROM contains the backup version, enabling you toswitch easily to the backup version. This feature protects the previous ROM version, even if a power failure occurs while flashingthe ROM. When the server boots, the system identifies whether the current ROM bank is corrupt. If a corrupt ROM is detected,the system boots from the backup ROM and alerts the user through POST that the ROM bank is corrupt.QUESTION 27Your customers server failed. You have followed the HP Six Step Troubleshooting Methodology and have determined that theproblem, a defective power supply, is fixed. You recommend to your customer that they install a redundant power supply to helpprevent further downtime. Which step of the HP Troubleshooting Methodology are you implementing?A.Implement preventive measuresB.Develop an action planC.Evaluate dataD.Execute an action planAnswer: ASection:(none)Explanation/Reference:APS Service Fundamentals - Page 205Step 6 — Implement preventive measuresAs soon as the problem is resolved, look at opportunities to implement preventive measures to stop the problem from occurringagain, and look for other ways to improve or increase availability. To implement preventive measures:1. Determine the root cause of the problem.2. Determine proactive steps that can prevent the problem from recurring.3. Devise a system test to verify changes and procedures before implementing them.4. Implement a new set of procedures, software, and administrative maintenance to attain a higher level of availability.5. Perform preventive maintenance, including checking for loose cables, reseating boards and checking for proper airflow.6. Add fault-tolerant elements to critical subsystems, where applicable. A carefully planned system software maintenancestrategy maximizes server stability and availability. By developing well-regulated system software baselines for business servers,you can reduce the time required to update or troubleshoot existing servers and ensure that new servers are set up with tested andstable software configurations. Also, an appropriate service agreement for hardware and software can minimize downtime.QUESTION 28Your customers server has crashed and data was lost. You use the HP Six Step Troubleshooting Method to analyze and solveyour customers problem.  
    •    Answer:Section:(none)Explanationn/Reference: HP Troubleshooting for a ProLiant Server gPerform the HP troubleshoo e oting steps:a. Collect da atab. Evaluate the data to deter rmine potential subsystems causi the issue s ingc. Develop an optimized act a tion pland. Execute the action plan te. Determin whether the pr ne roblem is solved df. Implemen preventive me nt easuresQUESTION 29NWhat provid a view of ser des rver health inform mation?A A C UB A D UC S M HD. Firmware Maintenance CDAnswer: CSection:(none)Explanationn/Reference:APS Service Fundamentals - Page 213 eHP System Management Ho omepageThe HP Sys stem Managemen Homepage su nt upplies a consolid dated view of sy stem y
    • Hardware health, configurat tion, performanc and status info ce ormation for ind dividual HP servers. Details are p provided on tota alsystem health, including sysstem memory. Innformation on sy ystem memory c be found und the “Perform can der mance” section on the nmain page, refer o the screen r nshot below. Fo Linux and Win or ndows, HP SMH is available in the ProLiant Su H n upport Pack andIntegrity Su upport Pack.QUESTION 30NWhere do you access the IPMI Event Log on 100 Series ser o rvers?A. Integrated Management Log (IML)B.SmartStart CDC R B S UD.HP Insight DiagnosticsAnswer: CSection:(none)Explanationn/Reference:APS Service Fundamentals - Page 183 eIPMI Event LogThe IPMI Event Log is a us E seful troubleshoo oting tool. It mig also be called the Event Log, depending on th server. ght d , he  Access it from BIOS Setup Utility Advanced Men on ProLiant 1 A y nu 100-series serverrs.QUESTION 31NWhere can you view hardwa failure event in ProLiant 30 y are ts 00/600/700 Serie servers? esA. Firmware Maintenance CDB O R C AC. Integra ated Managem ment Log (IML L)D R B S UAnswer: CSection:(none)Explanationn/Reference:APS Service Fundamentals - Page 182 eIntegrated Management Log M g — The diaggnostic utility ca add notes, clear, and mark for repair items in t IML (on sup an r the pported systems) The IML recor ). rdssystem even critical errors, power-on mes nts, ssages, memory errors, and any ccatastrophic har rdware or softwa errors that typ are picallycause system to fail. The er ms rrors and events might be discov vered during PO ST or by the Sy stem Manageme driver during ent gnormal operrations. IML records are dated an have severity levels and error counts that can be used to help isolate the prob nd y r n p blem.QUESTION 32NBeep codes are one of the fi indications of a failure. Wha do they indicat irst o at te?A. The Smart Array has a failed disk.B. The red dundant powe r supply has failed. fC. The pro ocessor has un nsupported wa attage.D. The pa ssive process or fan has fai led.Answer: C
    • Section:(none)Explanation/Reference:Servicing ProLiant Servers - Page 236Beep CodesBeep codes are one of the first indications of a failure or problem: one long, one short — ROM programmed incorrectly twoshort — Fiber Channel Mezzanine/Balcony Not Supported one long, one short — Mixed Processor speeds detected two short —Power Fault Detected in Hot-Plug PCI Slot x one long, one short — Processor X unsupported wattageQUESTION 33What is a useful counter in the Processor category of Microsofts Performance Monitor for evaluating the processor subsystem?A.% Processor TimeB.% Processer TasksC.% Cache WritesD.% Tag QueuesAnswer: ASection:(none)Explanation/Reference:APS Service Fundamentals - Page 192% Processor Time — displays the percentage of time that the processor spends executing a non-idle thread. This counter wasdesigned as a primary indicator of processor activity and displays the average percentage of busy time observed during thesample interval. It is calculated by measuring the time that the processor spends executing the thread of the idle process in eachsample interval, and subtracting that value from 100%. (Each processor has an idle thread that consumes cycles when no otherthreads are ready to run.)This counter can be viewed as the percentage of the sample interval spent doing useful work. If theprocessor time reaches 80%, you need to replace the existing processor with a faster processor or add an additional processor.QUESTION 34When should a field engineer escalate a service call?A. after you have been onsite more than one hourB. after three major hardware components have been replaced and the problem is unresolvedC. when you cannot run Insight DiagnosticsD. when the current action plan does not meet the customer’s expectationsAnswer: DSection:(none)Explanation/Reference:APS Service Fundamentals - Page 202Step 3 — Develop an optimized action planIncorporate an elevation plan into the master action plan: Be prepared to escalate for technical assistance. List the order of peopleor groups to contact and the information needed by each.QUESTION 35You just executed a step from your action plan. What is the next step you should take according toHP TroubleshootingMethodology?A Collect dataB. Determine if the problem is solvedC. Implement preventive measuresD.Evaluate dataE. Develop an optimized action planAnswer: BSection:(none)Explanation/Reference:APS Service Fundamentals - Page 204Step 5 — Determine whether the problem is solvedObserve the results of each step in each solution, and evaluate the results of each step until the problem has been isolated andresolved. If the problem is not resolved:1. Collect more data.2. Evaluate the information gathered from the implementation of theaction plan.3. Develop another optimized action plan.4. Implement the new optimized action plan. Repeat these steps asadditional information is gathered and new action plans are optimized, executed, and evaluated, until you resolve the problem.QUESTION 36How can you update the Version Control Repository Manager (VCRM) database? (Select two.)A. Manually update it from the Management DVD.B. Use the Upload to VCRM features of the VCRM Update CD.C. Manually download the software from the HP website into the repository.
    • D. Manually copy updates from the Smart Start CD.E. Use the Repository Auto Update feature in HP SIM.Answer: CDSection:(none)Explanation/Reference:APS Service Fundamentals - Page 208Version Control Repository ManagerThe automatic update feature of the VCRM enables you to schedule an automatic population of the repository. However, therepository can be updated using any of the following methods, or a combination of these methods: Using the automatic updatefeature of the VCRM Uploading the PSP feature of the VCRM, which allows users to easily copy PSPs from a Smart Start CD orother accessible media Manually downloading the software from the HP website into the repository Manually copying updatesfrom the Smart Start for Servers CD, or any other available media that contains Proliant updatesQUESTION 37Which protocol enables block level storage data to be transported over IP networks?A S C S I - 3B i S C S IC F c o ED .EtherchannelAnswer: BSection:(none)Explanation/Reference:Servicing Proliant Servers - Page 69Proliant Essentials Accelerated iSCSI PackThe HP Proliant Essentials Accelerated iSCSI Pack enables the embedded Multifunction NIC on a Proliant server to runaccelerated iSCSI on Windows and Linux. ISCSI allows block-level storage data to be transported over widely used IP networks,enabling end users to access the storage network from anywhere in the enterprise. Additionally, it offloads the iSCSI function tothe NIC rather than taxing the CPU of the server.QUESTION 38You use the ADU started from the Smart Start CD. You want to send the result for further analysis. Where can you save the file?A. on a CD, burned with the optional CD-burnerB. on Drive C using NTFSC. on a USB stickD. on a mapped network drive using FAT16/32Answer: CSection:(none)Explanation/Reference:QUESTION 39What should you do to test system memory in a Proliant server? (Select two.)A. Run HP Insight Diagnostics Utility (online), using the SMH.B. Run HP Insight Diagnostics Utility (offline), using the Maintain Server button when booting a 8.xSmartStart CDC. Run the HP Integrated Management Log (IML) and choose it in the drop-down menu.D. Run the embedded Diagnostics Utility on Proliant servers equipped with 4MB ROM.Answer: BDSection:(none)Explanation/Reference:QUESTION 40What does the Proliant DL160 G6 need for virtual media and virtual KVM?A. to buy an advanced license for the iLO 2 for the Proliant DL160 G6B. to update the LO100i with the advanced licenseC. nothing since the advanced iLO 2 license is included with this Proliant DL160 G6D. nothing since the Proliant DL160 G6 already has those features availableAnswer: BSection:(none)Explanation/Reference:APS Service Fundamentals - Page 241Virtual Media and graphical Remote Console are only enabled by licensing the optionaliLO Advanced Pack. A message is displayed to inform the user that the features are not available without a license. Although up
    • to 10 users are allowed to log into iLO 2, only one user can access the Remote Console. A warning message is displayed to saythat the Remote Console is already in use.QUESTION 41You are updating the BIOS of a Proliant DL380 G6. The Proliant is not protected by a UPS. During the update, the utility poweris off for one minute and the firmware update fails. What should you do after the utility power returns?A. You wait for the Proliant to boot. It will detect the corrupted ROM and will switch to the backup ROM. You can restart yourBIOS update.B. You replace the system board and restart the BIOS update.C. You do a system erase from the Smart Start CD and restart the BIOS update.D. You start the System Configuration Utility, type Control-A for advanced mode and do a manual BIOS recovery. You thenrestart the BIOS update.Answer: ASection:(none)Explanation/Reference:Servicing Proliant Servers - Page 27 Recovering from a failed ROM upgradeA ROM upgrade can fail for a variety of reasons, such as: A power failure, operating system lockup, or other catastrophic eventoccurs during the system ROM upgrade process — When this occurs, the ROM upgrade does not complete, and the ROM imageon the target server is corrupted. The ROM upgrade process is interrupted for any other reason — The upgrade process must becomplete for the ROM upgrade to be successful.!Important In the event of an unsuccessful ROM upgrade, the server will not operate correctly, and you must implement ROMdisaster recovery procedures to regain server functionality. If a redundant ROM image is present, disaster recovery proceduresare not necessary. Recovering from a failed system ROM upgradeRecovery from a system ROM upgrade failure can be accomplished using the redundant ROM feature of a server or using ROMPaq. Redundant ROM recoveryOn servers with the redundant ROM feature, the ROM acts as two separate ROMs. In the standard implementation, one side ofthe ROM contains the current ROM version, while the other side of the ROM contains the backup version, enabling you toswitch easily to the backup version. This feature protects the previous ROM version, even if a power failure occurs while flashingthe ROM. When the server boots, the system identifies whether the current ROM bank is corrupt. If a corrupt ROM is detected,the system boots from the backup ROM and alerts the user through POST that the ROM bank is corrupt.QUESTION 42What can cause an upgrade of the Proliant Support Pack on a Proliant server running Microsoft Windows Server 2008 to fail?A. An installed hardware component has the Write Protect feature turned on.B. The PSP used was for HP-UX and is not compatible with Microsoft Windows Server.C. Microsoft Windows Server 2008 does not support upgrading PSP but requires a full new installation of PSP.D. An installed hardware component is not supported by Microsoft or by HP.Answer: DSection:(none)Explanation/Reference:QUESTION 43In a support case you have to escalate a problem to the HP Support team. They expect a problem with some out-of-date drivers.What should you do to create a file that can be used to show them the currently installed versions?A. Start Survey Utility from the HP Smart Start CD.B. Start Survey Utility from within the Online Insight Diagnostics Edition.C. Start Inspect Utility from the Server Startup CD.D. Start Embedded Inspect Utility on Proliant equipped with a 4MB ROM using RBSU.Answer: BSection:(none)Explanation/Reference:APS Service Fundamentals - Page 175Using HP Insight Diagnostics Online EditionHP Insight Diagnostics Online Edition operates when the operating system is running and the server is in production. In theonline mode, software information from the server is available to diagnostics. The Online Edition provides these differentfeatures from the Offline Edition: Compare configurations Printing Schedule survey capture Diagnose tab and functions FlashLED button on the Status tabQUESTION 44An administrator cannot log in to iLO 2 using his previously working account. What can solve this login problem?A. Reset the systems settings in RBSU.B. Use the System Erase Utility to selectively erase the iLO password.
    • C. Engage the iLO 2 Security Override Switch procedure.D. Boot the system with the Smart Start CD and select "Reset Passwords."Answer: CSection:(none)Explanation/Reference:APS Service Fundamentals - Page 239iLO 2 Login issuesIf an administrator forgets his or her password, the administrator must use the Security Override Switch or establish anadministrator account and password using HPONCFG.QUESTION 45You install 16 new 4GB Memory DIMMs on a single processor DL385 G6 that is running Windows 2003 x64Enterprise Edition.The system only sees 32GB of memory. What is the possible reason?A. Firmware must be updated to the latest version to support 64GB memory.B. DIMM banks are only active when the corresponding processor socket is populated.C. Windows 2003/2008 x64 Enterprise Edition must be installed to support more than 32GB of memory.D. You must activate the "Use Memory above 32GB" option in the RBSU.Answer: BSection:(none)Explanation/Reference:APS Service Fundamentals - Page 271Considerations for Opteron-based Proliant serversRemember that an important relationship exists between AMD Opteron processors and memory. DIMMs are inserted in slotsassociated with specific processor sockets. Be sure to install any processors that are required to support the memoryconfiguration. For example, a DL385 server requires that a processor must be installed in the socket adjacent to its four DIMMsockets. You cannot populate DIMM banks D and C until a second processor is installed in the secondary socket. The followinggraphic shows a different example of the integrated memoryQUESTION 46What is the common warranty for Proliant 300 Series servers?A.1 year parts, 1 year labor, 1 year onsite supportB.3 years parts, 3 years labor, 3 years onsite supportC.1 year parts, 1 year labor, 0 year onsite supportD.3 years parts, 3 years labor, 0 year onsite supportAnswer: BSection:(none)Explanation/Reference:APS Service Fundamentals - Page 75Checking warrantiesProliant 300 series servers or higher and the BL p-Class line purchased on or after August 15, 2004 are covered by a standard 3-3-3 Next-Business-Day Limited Warranty for customers in North America. This coverage includes three years of labor (on-site orcarry-in) and three years of parts coverage with next business day service on-site.QUESTION 47You have a customer that wants support that includes software technical assistance and 4-hour hardwareresponse time. Whichservice provides this?A. Proactive 24B. 4-hour 24x7 Same DayC. 4-hour Same Business DayD.HP Support PlusAnswer: ASection:(none)Explanation/Reference:APS Service Fundamentals - Page 79Proactive 24— This offers a two-hour response time for software issues and a four-hour on-site response commitment for hardware issueresolution. Complements internal IT resources with proactive services that minimize down time and improve the ITenvironment’s effectiveness.
    • QUESTION 48What does Proactive 24 Service offer customers?A .Proactive reporting for predictive failuresB .pre-failure hardware servicesC .7x24 warranty coverageD .2-hour software and 4-hour onsiteAnswer: DSection:(none)Explanation/Reference:APS Service Fundamentals - Page 79Proactive 24— This offers a two-hour response time for software issues and a four-hour on-site response commitment for hardware issueresolution. Complements internal IT resources with proactive services that minimize downtime and improve the ITenvironment’s effectiveness.QUESTION 49Which memory protection mechanism was introduced with DDR3 memory modules?A. Memory MirroringB. Advanced ECCC. Address Parity DetectionD. Advanced Memory BufferAnswer: BSection:(none)Explanation/Reference:APS Service Fundamentals - Page 46Customer choice with DDR-3A new feature in the Proliant G6 servers is the choice between registered(RDIMM) and unregistered (UDIMM) memory. Thetwo types of memory cannot be mixed in the same server. UDIMMs are the lower cost option, but customers should understandthe implications of choosing one type of memory over the other. UDIMM does have ECC support, but not the Advanced MemoryProtection. If capacity is important, the customer should choose registered memory. In the HP Proliant DL370 G6 and the HPProliant ML370 G6, UDIMM is limited to 24GB maximum, while RDIMM is expandable to 144GB.QUESTION 50In the AMD Opteron architecture, each processor has access to the system RAM through which interface?A. Front Side BusB. dedicated memory controllersC. processor chipsetD .a common memory controllerAnswer: BSection:(none)Explanation/Reference:QUESTION 51What are advantages of RAID 6 over RAID 5?A. better fault toleranceB . l o w e r c o s tC. higher write performanceD. double read performanceAnswer: ASection:(none)Explanation/Reference:QUESTION 52What can be used to restart the remote management processor? (Select two.)A. iLO 2 RBSU (F8)B. Server and iLO 2 Diagnostics PageC . R B S U ( F 9 )D. Telnet SessionE . H P S M HAnswer: AESection:(none)
    • Explanation/Reference:QUESTION 53Your customer wants end-to-end redundancy for a direct attached storage solution. Which combination ofcomponents willprovide this level of availability?A.MSA 60, Smart Array E500, Dual Ported HDDsB.MSA 60, Smart Array P411, Dual Ported HDDsC.MSA 70, Smart Array P411, Dual Ported HDDsD.MSA 70, Smart Array P800, Dual Ported HDDsAnswer: DSection:(none)Explanation/Reference:Servicing Proliant Servers - Page 180MSA70The MSA70 supports the cascading of shelves in a 1+1 configuration to allow a maximum of 50 drives in a 4Uconfigurationbehind each of the two external ports on the HP Smart Array P800, theHP Smart Array E500, the HP Smart Array P411, or theHP Smart Array P212Controller for a total of 100 drives in 4 enclosures (a single controller portincorporates 4 lanes for a totalmax throughput of 12Gb/s for SAS).QUESTION 54Which function key is used to access the System Maintenance Menu on a ProLiant DL380 G6?A . F 2B . F 8C F 9D F 1 0E F 1 2Answer: DSection:(none)Explanation/Reference: Boot options screen  F10 to access the System Maintenance Menu — Runs ROM-based utilitiesQUESTION 55You are upgrading the system ROM on a DL380 G6 Server with a Trusted Platform Module (TPM) installed and active. Theserver operating system is Windows 2008 with Bit locker enabled. What does Microsoft recommend you do before flashing thesystem ROM?A. Enable maintenance mode on the TPM.B. Temporarily disable the TPM while updating the system ROM.C. Temporarily disable Bit locker while updating the system ROM.D. Restart the server in recovery mode, then perform the system ROM.Answer: CSection:(none)Explanation/Reference:Servicing ProLiant Servers - Page 256Bit Locker on HP Proliant serversPrecautions affecting server maintenance and managementMicrosoft recommends temporarily disabling Bit Locker before updating any system firmware. After the firmware flash iscomplete, the server should be rebooted and Bit Locker can be re-enabled.QUESTION 56Which statement is true about ORCA?A.ORCA configures the array automatically regardless of the number of hard drives connected to Smart ArrayController.B. It supports drive expansion.C. It is available in English and Japanese.D. You run ORCA manually to configure the array when it has more than six drives connected to Smart Array ControllerAnswer: DSection:(none)Explanation/Reference:Servicing Proliant Servers - Page 30The ORCA disk configuration defaults are based on the number of drives connected to thearray controller: One drive — RAID 0Two drives — RAID 1Three to six drives — RAID 5More than six drives — No auto-configuration
    • QUESTION 57A customer wants to connect eight servers to shared storage, but not invest in Fibre Channel technology. Which storage optionshould you recommend to provide shared storage using the customers existing Ethernet infrastructure?A . M S A 5 0B . M S A 2 0 0 0 iC . M S A 7 0D.MSA 2000fcE . M S A 2 0 0 0 s aAnswer: BSection:(none)Explanation/Reference:Servicing Proliant Servers - Page 185MSA2000i G2The HP Storage Works 2000i G2 Modular Smart Array selection of SAN devices features the very latest in efficientconsolidation, functionality, and technology at very affordable prices. The ideal customers needing to consolidate their storageinclude smaller companies with tight budgets and limited IT expertise, or larger companies that have perhaps hundreds of smallerdepartments and remote locations. TheMSA2000i G2 features a 1Gb Ethernet (1GbE) iSCSI connected array. It allows customersto grow their storage as demands increase up to 29.7TB SAS or 60TBSATA, supporting up to 32 hosts for iSCSI attach. Allmodels support the optional HP Storage Works 2000 Modular Smart Array Snapshot Software, which offers controller-basedsnapshot and cloning functionality. Planning for future growth is easy by starting with the basic modular pieces and addingcapacity as needs arise.QUESTION 58Which key is used to initially configure iLO 2 settings?A . F 8B . F 9C . F 1 0D . F 1 2Answer: ASection:(none)Explanation/Reference:APS Service Fundamentals - Page 146Using iLO2 RBSUTo run iLO 2 RBSU to setup local accounts:1. Restart or power up the server.2. Press the F8 key when prompted during POST.The iLO 2 RBSU runs.QUESTION 59From where can you access the Survey Utility?A C:HPSurveyB A C UC R B S UD HP Insight DiagnosticsAnswer: DSection:(none)Explanation/Reference:APS Service Fundamentals - Page 174HP Insight DiagnosticsUse Insight Diagnostics as a step in standard troubleshooting procedures. When a server problem occurs, perform these actions:Ensure that all firmware is up to date.Check the server health and status LEDs.Use Survey to verify the hardware configuration.Use the IML to look for system errors.Use the online diagnostics or the offline tests to help validate the hardware.C . F 1 0D . F 1 2Answer: A (none)Explanation/Reference:APS Service Fundamentals - Page 174HP Insight DiagnosticsUse Insight Diagnostics as a step in standard troubleshooting procedures.
    •  When a server problem occurs, perform these actions:  Ensure that all firmware is up to date.  Check the server health and status LEDs.  Use Survey to verify the hardware configuration.  Use the IML to look for system errors.  Use the online diagnostics or the offline tests to help validate the hardware.  SAS or Serial ATA (SATA) drives.QUESTION 4The HP ProLiant 100 Series offers which auto-recovery feature?A . A S RB.Watchdog TimerC . T P MD.BIOS Serial ConsoleAnswer: BSection:(none)Explanation/Reference:APS Service Fundamentals - Page 117Watchdog timerIn Proliant 100 series servers, the Watchdog Timer is used instead of Auto Server Recovery. This device can be set and enabledor disabled in the BIOS Setup Utility to monitor system events. It can be used to perform a power recycle and restart the server,similar to the ASR function in the Proliant 300/500/700 series servers.QUESTION 5What are features of the Server Board Management Controller found in HP Proliant 100 Series servers?(Select two.)A.remote BIOS checking/switching functionalityB.remote console accessC.remote alertingD.virtual media accessE.integrated remote consoleAnswer: ACSection:(none)Explanation/Reference:APS Service Fundamentals - Page 184Server Board Management Controller  The Server Board Management Controller (BMC) provides server management monitoring capability by enabling communication over the IPMI interface. BMC resides on the motherboard and combines into a single chip:  Remote manageability  Remote alerting  Remote BIOS checking/switching functionality as defined by the IPMI specificationQUESTION 6How can you access an iLO 2 when you do not know the user ID and password?A. Enable the iLO 2 Security Override switch on the front of the server.B. Enable the iLO 2 Security Override switch inside the server.C. Press and hold the NMI button during POST.D. Utilize the URL https://<iLOIPaddress>/fieldservice.Answer: BSection:(none)Explanation/Reference:APS Service Fundamentals - Page 239iLO 2 Login issuesIf an administrator forgets his or her password, the administrator must use the Security Override Switch or establish anadministrator account and password using HPONCFG.QUESTION 7Which advantages do Power Distribution Units offer? (Select two.)A. active voltage regulationB. increased input powerC. easy accessibility to outletsD. superior cable managementAnswer: CD
    • Section:(none)Explanation/Reference:Servicing ProLiant Servers - Page 201PDU benefits  Benefits of the modular PDUs include:  Increased number of outlet receptacles  Modular design  Superior cable management  Flexible 1U/0U rack mounting options  Easy accessibility to outletsLimited three-year warrantyQUESTION 8What is the minimum cache size required to enable Smart Array Advanced Pack (SAAP)?A . 1 2 8 M BB . 6 4 M BC . 5 1 2 M BD . 2 5 6 M BAnswer: DSection:(none)Explanation/Reference:Servicing Proliant Servers - Page 188Smart Array Advanced PackSmart Array Advanced Pack is hosted on the Smart Array Controller hardware firmware stack and can be enabled on theP212,P410, P410i, and P411 running a minimum of 256MB cache and battery backed.QUESTION 9Which HP tools are used to manage ROM Paqs on Proliant ML/DL servers? (Select two.)A. Insight DiagnosticsB. HP Smart Update Manager (SUM)C. Virtual Connect Enterprise Manager (VCEM)D. Rapid Deployment Pack (RDP)E. Array Diagnostic Utility (ADU)Answer: BDSection:(none)Explanation/Reference:QUESTION 10Using the HP Proliant Essentials Performance Management Pack (PMP), when should you capture a performance baseline for anHP Proliant server? (Select two.)A.every 90 daysB.after any hardware or software updatesC.at the end of each monthD.during peak monthly business cyclesE.after initial installation of the equipmentF.after each system rebootAnswer: BESection:Explanation/Reference:APS Service Fundamentals - Page 165ImportantThis baseline should be captured after initial installation of the equipment, during normal daily operation. The baseline should beupdated after any hardware or software additions to the system.QUESTION 11A customer has an HP server, which meets the minimum requirements of 4 disks. They have purchased the Smart ArrayAdvanced Pack. The customer complains that RAID 6 is not displayed as an option in ORCA. What must be done to correct theproblem?A. The license key must be entered in RBSU.B. The license key must be activated over the Internet.C. The license key must be entered in ORCA.D. The license key must be entered in iLO RBSU.Answer: C
    • Section:(none)Explanation/Reference:Servicing Proliant Servers - Page 188Smart Array Advanced Pack HP Smart Array Advanced Pack (SAAP) consists of a groupof firmware that provides additional and advanced feature functionality within the Smart Array controllers and requires a licensekey for activation. These licensed features provide an easy key activation to enable features such as added RAID protection, driveerase and performance optimization, and more. Smart Array Advanced Pack is hosted on the Smart Array Controller hardwarefirmware stack and can be enabled on the P212, P410, P410i, and P411 running a minimum of 256MB cache and battery backed.Standard features include:  RAID 6 (ADG)—RAID 6 (Advanced Data Guarding) protects against any two drive failures. Supported with a minimum of four drives, but would have two available. Can be supported on all servers.QUESTION 12Which safety guidelines should you observe when installing a rack? (Select two.)A. Remove the grounding wire on the receptacle of the UPS to assure isolated grounding.B. Couple racks together on multiple-rack configurations.C. Level the front feet only to allow the rack to be moved if needed.D. Deploy stabilizing feet only when you have multiple servers extended from the rack.E. Distribute weight properly and install ballast kits if necessary .Answer: BESection:(none)Explanation/Reference:APS Service Fundamentals - Page 265Following rack safety guidelines  Rack installations must follow these important safety guidelines:  Leveling feet must extend to the floor.  Ensure that the full weight of the rack rests on the leveling feet.  Attach stabilizing feet to the rack if it is a single-rack installation.  Couple racks together in multiple-rack installations.  Extend only one component at a time or the rack may become unstable.  Castors are not designed for regular use with racks. If this occurs, lower theleveling feet to the ground and raise rack until castors are not touching thefloor.  Distribute weight properly and meet all weight requirements to avoid thedanger of serious injury and damage to equipment. Install ballast kits ifnecessary to meet minimum requirements.QUESTION 13What is the correct function key to press to access RBSU directly during POST on a DL360 G6?A . F 2B . F 8C . F 9D . F 1 0E . F 1 2Answer: CSection:(none)Explanation/Reference:  Servicing ProLiant Servers - Page 31During the time the menu is shown on the screen, press:  F9 to access the ROM-Based Setup Utility screen — Makes changes to the server configuration  F10 to access the System Maintenance Menu — Runs ROM-based utilities  F12 to access PXE boot — Converts a Preboot Execution Environment (PXE) enabled NIC into a bootabledeviceQUESTION 14On an HP Proliant G6 server, which statements are true about RBSU and System Maintenance Menu? (Select two.)A. You press F10 to access the System Maintenance Menu and access RBSU .B. RBSU helps configure server hardware settings and run basic diagnostics for the server hardware.C. The server serial number can be updated through RBSU.D. The ADU can be run from System Maintenance Menu.E. Memory tests can be run from RBSU.Answer: ACSection:(none)Explanation/Reference:
    • Servicing Prroliant Servers - Page 31F10 to access the System Maintenance Menu — Runs R a ROM-based utillities APS Servic ceFundamenta - Page 279 alsSerial numb reentry after replacing system board ber mAfter a syste board is replaced, the system serial number must be re-enter in NVRAM. On replacement boards this seri em m m red t ialnumber is blank. Setting this number with RBSU enables In R nsight Manager t work properly Insight Manag uses the num to y. ger mber asthe unique identifying markker.QUESTION 15NWhat is the maximum numb of unbuffered DIMMs (UDIM ber d MMs) per chann supported in a Proliant G6Se nel erver?A.1B.2C.3D.4Answer: BSection:(none)Explanation n/Reference:QUESTION 16NYour custom has a DL380 G6 Server with one processor and nine 4GB R mer 0 h a Registered DIMM (RDIMMs) in Ms nstalled. You ad nine ddadditional 4GB RDIMMs in the remaining memory slots. What else must y do to make th newly installe memory avai 4 n m W you he ed ilableto the system m?A. Enable memory mirroring in RBSU.B. Add a second processor.C. Replac e the RDIMM with Unbuf Ms ffered DIMMS (UDIMMs). SD. Update the system ROM.Answer: BSection:(none)Explanation n/Reference:QUESTION 17NYou are inst talling five drive into an MSA7 You want to maximize the am es 70. mount of storage and still provid dataprotection e de n.Which RAID level should you choose? D yA . R A I D 0 + 1B . R A I D 0C . R A I D 1D . R A I D 5E . R A I D 6Answer: DSection:(none)
    • Explanation/Reference:QUESTION 18Your customer has asked for fiber-based shared storage. Which product should you recommend?A . M S A 7 0B . M S A 2 0 0 0 iC.MSA 2000saD.MSA 2000fcAnswer: DSection:(none)Explanation/Reference:Servicing Proliant Servers - Page 183MSA2000fc G2The HP Storage Works 2000fc G2 Modular Smart Array (MSA2000fc) represents the newest Fiber Channel model of theMSA2000 family (which includes the MSA2000iG2 iSCSI and the MSA2000sa G2 SAS connected models). This newgeneration of HP storage arrays is specifically designed for entry-level customers and features the very latest in functionality andtechnology at highly affordable price points.QUESTION 19Which cable should be used for connecting HP Smart Array P411 to HP Storage Works 70 Modular Smart Array?A. Mini SAS 4x cableB.VHDCI/VHDCI SCSI CableC.Cat5e Patch CableD.LC-LC multi-mode Fiber Channel cableAnswer: ASection:(none)Explanation/Reference:QUESTION 20A customer wants a second Smart Array Controller installed in a DL380 G6 and will be booting from it. Where do you select theoption to modify boot controller order?(Select two.)A . R B S UB . O R C AC . A C UD . A D UAnswer: ABSection:(none)Explanation/Reference:QUESTION 21Which action is part of Step 1 - Gather Information of the HP Troubleshooting Methodology?A. replace a defective memory moduleB. recommend to the customer they use Advanced ECC memoryC. remove the memory modules one at a time until the error stopsD. examine the failure condition from LED indicatorsAnswer: DSection:(none)Explanation/Reference:APS Service Fundamentals - Page 164Step 1 — Collect dataCollecting data includes: Identifying the hardware and software components in the system Asking questions to understand whatfailed and in what context Continuing to ask questions to learn as much detail as possible Gathering failure information such as:  Failure conditions from LED indicators  Power-on self-test (POST) messages  Diagnostic, test, and log reports from HP Insight Diagnostics  Critical error log messages from the Integrated Management Log (IML)  Integrated Lights-Out (iLO) log messages  Stop, a bend, and trap messages  Status and error reports from the HP Systems Management Homepage  HP Systems Insight Manager (HP SIM) error conditions  Status information reported by HP Insight Management Agents
    • QUESTION 22Where can you view ROM POST error codes?A. Integrated Management Log (IML)B . A D UC. Event ViewerD. System Insight DisplayAnswer: ASection:(none)Explanation/Reference:QUESTION 23Which ProLiant server series includes the Watchdog Timer?A . 1 0 0 S e r i e sB . 3 0 0 S e r i e sC.500 SeriesD.700 SeriesAnswer: ASection:(none)Explanation/Reference:APS Service Fundamentals - Page 183Diagnostic tools for Proliant 100-series servers  Some diagnostic tools are specific to the Proliant 100-series servers:  Intelligent Platform Management Interface (IPMI) Event Log  Watchdog Timer  Server Board Management Controller (BMC)QUESTION 24What are useful counters in the Memory category of Microsofts Performance Monitor? (Select two.)A. Memory Refresh RateB. Memory RAID performanceC. Pages/SecD. available Bytes (kilobytes or megabytes)Answer: CDSection:(none)Explanation/Reference:APS Service Fundamentals - Page 193Evaluating the memory subsystemTwo useful counters in the Memory category of the System Monitor performance objects are: Available Bytes Pages/SecQUESTION 25What can you do to optimize disk I/O per second in a random I/O environment? (Select two.)A. Add a hot spare disk drive.B. Add more spindles.C. Add more memory.D. Add disks with faster rotational speed.E. Add more processorsAnswer: BDSection:(none)Explanation/Reference:APS Service Fundamentals - Page 188Optimizing storage performanceTo optimize storage performance, you must consider all the factors affecting performance. The following concepts apply in mostsituations:  Capacity — In random I/O environments, more spindles might be necessary. In a sequential I/O profile, you might need to add more controllers.  Transfer rate (MB/s) — In a sequential I/O environment, add more controllers.  I/O per second — In a random I/O environment, add more spindles and usedisks with faster rotational speed.
    • QUESTION 26What are some common reasons for unexpected server reboots? (Select two.)A. The SmartStart CD was left in the CD drive.B. Newly added hardware caused a memory conflict.C. There is an issue with operating system, application and device drivers.D. You pressed CTRL + ALT + DEL.Answer: BCSection:(none)Explanation/Reference:Servicing ProLiant Servers - Page 239Common reasons for reboot issue:  Software issue — issue with operating system, application and device drivers.  Hardware issue — new hardware added, service performed hardware memory conflict.  Heat related issue — Heat related reboots are generally recorded within the log files associated with the system at different levels (System Event log, IML, etc.)QUESTION 27You are following an action plan that requires the replacement of a NIC. You replace the NIC and run the HP InsightDiagnostics. The NIC fails the test. Which HP Troubleshooting Methodology step have you just performed?A. Evaluate the dataB. Determine problem resolutionC. Develop an action planD. Collect dataAnswer: BSection:(none)Explanation/Reference:APS Service Fundamentals - Page 204Step 5 — Determine whether the problem is solvedObserve the results of each step in each solution, and evaluate the results of each step until the problem has been isolated andresolved. If the problem is notresolved:1. Collect more data.2. Evaluate the information gathered from the implementation of theaction plan.3. Develop another optimized action plan.4. Implement the new optimized action plan. Repeat these steps asadditional information is gathered and new action plans are optimized, executed, and evaluated, until you resolve the problem.QUESTION 28After replacing a failed DIMM, you run the HP Insight Diagnostics. The diagnostics complete without error. Which HPTroubleshooting Methodology step have you completed?A. Determine problem resolutionB. Execute the action planC. Develop and action planD. Evaluate the dataAnswer: ASection:(none)Explanation/Reference:APS Service Fundamentals - Page 204Step 5 — Determine whether the problem is solvedObserve the results of each step in each solution, and evaluate the results of each step until the problem has been isolated andresolved. If the problem is notresolved:1. Collect more data.2. Evaluate the information gathered from the implementation of theaction plan.3. Develop another optimized action plan.4. Implement the new optimized action plan. Repeat these steps asadditional information is gathered and new action plans are optimized, executed, and evaluated, until you resolve the problem.QUESTION 29You replaced the memory module in a Proliant server and the amber LED from Insight Display disappeared. You run an InsightDiagnostics Offline Edition Utility from the Smart Start CD and started the complete memory test. According to HPTroubleshooting Methodology, which step did you perform?A. Evaluate dataB. Determine if problem is solvedC. Implement preventive measuresD. Execute the action planE. Collect dataAnswer: BSection:(none)
    • Explanation/Reference:APS Service Fundamentals - Page 204Step 5 — Determine whether the problem is solvedObserve the results of each step in each solution, and evaluate the results of each step until the problem has been isolated andresolved. If the problem is notresolved:1. Collect more data.2. Evaluate the information gathered from the implementation of theaction plan.3. Develop another optimized action plan.4. Implement the new optimized action plan. Repeat these steps asadditional information is gathered and new action plans are optimized, executed, and evaluated, until you resolve the problem.QUESTION 30What does the Version Control Agent (VCA) enable the customer to do? (Select three.)A. configure the log to automatically delete older entries, reducing maintenance activity for administratorsB. configure the VCA to automatically download new firmware and software updatesC. configure the VCA to automatically install new software updatesD. view whether any applicable updates are available in the Version Control Repository ManagerE. configure the VCA to automatically install new firmware updatesF. view the currently installed firmware and driversAnswer: ADFSection:(none)Explanation/Reference:APS Service Fundamentals - Page 207Version Control AgentThe VCA enables administrators and operators to perform the following tasks to maintain the software inventory of the server:View the currently installed software. Select a VCRM as a reference point for obtaining software updates. Select whether to use aCustom Software Baseline or PSP as a managed baseline. View whether any applicable updates are available in the versioncontrol repository. View the details associated with a Custom Software Baseline, PSP, or individual software component that isin the version control repository. Install a Custom Software Baseline, PSP, or individual software component from the versioncontrol repository. View and clear the VCA log. Configure the log to automatically delete older entries, reducing maintenanceactivity for administrators. Change the log settings.QUESTION 31What detects analyzes and explains hardware performance bottlenecks?A.HP Insight Virtual Machine Manager software (VMM)B.HP Insight Power Manager software (IPM)C.HP Insight Vulnerability and Patch Manager module (VPM)D.HP Insight Performance Manager module (PMP)Answer: DSection:(none)Explanation/Reference:APS Service Fundamentals - Page 165The HP Proliant Essentials Performance Management Pack (PMP) is an integratedmanagement software solution that enables the monitoring of performance on one or more servers and supported shared storagesolutions. The performance information is analyzed to reveal a building or existing performance bottleneck issue.QUESTION 32Which tool incorporates the Proliant Integration module?A.HP Insight Rapid Deployment software (RDP)B.HP Insight Vulnerability and Patch Manager module (VPM)C.HP Insight Performance Manager module (PMP)D.HP Insight Power Manager software (IPM)Answer: ASection:(none)Explanation/Reference:  Servicing Proliant Servers - Page 66The Proliant Essentials Rapid Deployment Pack combines the features of:  An off-the-shelf version of Altiris eXpress Deployment Solution — This provides a management console with an intuitive GUI that enables drag-and-drop deployment of multiple servers. Deploy servers through the Altiris imaging feature, or develop scripts using the Smart Start Scripting Toolkit.  The Proliant Integration Module — This consists of software optimizations for Proliant servers including the Smart Start Scripting Toolkit, configuration jobs for industry-standard leading operating systems, sample unattended files, and Proliant Support Packs that include software drivers, management agents, and important documentation.
    • QUESTION 33Which tool provides a server deployment solution that facilitates the installation of large numbers of servers?A.HP Insight Power Manager software (IPM)B.HP Insight Virtual Machine Manager software (VMM)C.HP Insight Rapid Deployment software (RDP)D.HP Insight Vulnerability and Patch Manager module (VPM)Answer: CSection:(none)Explanation/Reference:Servicing Proliant Servers - Page 65Proliant Essentials Rapid Deployment PackHP Proliant Essentials Rapid Deployment Pack is a server deployment solution that facilitates the installation, configuration, anddeployment of high-volumes of servers through either a GUI-based or a web-based console, using either scripting or imagingtechnology. Server configuration time is reduced, making it possible to scale server deployments to high volumes in rapidfashion.QUESTION 34A customer wants to reinstall a Proliant G6 Server. He creates a backup of all relevant data. What are the best ways to setNVRAM to factory default and clean up boot-drives? (Select two.)A. Go to RBSU -> Advanced Options and choose Erase NVRAM/Boot Disk.B. Run the System Erase Utility within the Windows OS.C. Power down, disconnect all power cords and take out the system battery for 5 minutes.D. Run the System Erase Utility from the Smart Start CD.Answer: ADSection:(none)Explanation/Reference:Servicing Proliant Servers - Page 43 & 75RBSU Advanced Options menuThe Advanced Options menu of the main RBSU menu enables you to configure options normally set by default and not usermodified, such as hot-plug resources, virtual install disk, processor correction marking, and two erase options for NVRAM.System Erase Utility— Provides options to clean different areas of the system such as attached drives, unattached drives, BIOS, and NVRAMQUESTION 35How do you update the firmware on an HP Server Console Switch (KVM)?A. Boot an attached server with the Proliant Firmware CD connected to the serial port of the KVM.B. Execute the firmware utility on a Windows system connected to the serial port of the KVM.C. Execute the firmware utility using a bootable USB stick.D. Use the HP Console Viewer and select the Firmware Update button.Answer: BSection:(none)Explanation/Reference:QUESTION 36Which memory protection features corrects both multi bit errors and full DRAM failures?A. Error Checking and Correction (ECC)B. RAID MemoryC. Advanced ECC (AECC)D. Online Spare MemoryAnswer: BSection:(none)Explanation/Reference:Servicing Proliant Servers - Page 225Single-board mirrored memorySingle-board mirrored memory in select Proliant servers protects against multiple, non-correctable multi bit errors withoutdegrading the performance of the memory system.QUESTION 37Which deployment tool allows you to build a job that will flash the system and option ROMs?A . Service Essentials Remote Support PackB . Insight DiagnosticsC . S M H
    • D. Smart Start Scripting ToolkitAnswer: DSection:(none)Explanation/Reference:QUESTION 38You need to do an online firmware update under Windows 2003 of a Proliant Server. Which tools can you use? (Select two.)A. HPSUM from the Firmware Maintenance CDB. maintenance tool from the Smart Start CDC. Online HP DiagnosticsD. Online ROM flash componentsE. Online ROM-based Inspect UtilityF. Online ROM Paq disketteAnswer: ADSection:(none)Explanation/Reference:QUESTION 39A customer purchased HP Care Pack services for HP Proliant c-Class server blades. Which components are covered under theCare Pack? (Select two.)A. power supplyB. Fiber Host Bus AdaptorC. Ethernet Pass-Thru ModuleD. c-Class fansE. Array ControllerAnswer: BESection:(none)Explanation/Reference:APS Service Fundamentals - Page 80Blade System c-Class Care Pack servicesThe HP Care Pack services for HP Proliant BL c-Class server blades, cover the server blade and all HP branded hardware optionsqualified for the server, purchased at the same time or afterwards, internal to the server.QUESTION 40A customer wants a service that offers a two-hour response time for software issues and four-hour onsite response commitmentfor hardware issue resolution. Which service meets these requirements?A.4-hour 24x7 Same DayB. Proactive 24C.4-hour Same Business DayD.HP Support PlusAnswer: BSection:(none)Explanation/Reference:APS Service Fundamentals - Page 79Proactive 24— This offers a two-hour response time for software issues and a four-hour on-site response commitment for hardware issueresolution. Complements internal IT resources with proactive services that minimize downtime and improve the ITenvironment’s effectiveness.QUESTION 41When evaluating the memory subsystem, the Pages/Sec counter is higher than what is acceptable. What should you do to rectifythis situation?A. Use an online spare memory.B. Use memory RAID.C. Use disk drives with a faster transfer rate to keep up with memory.D. Add more memory.Answer: DSection:(none)Explanation/Reference:APS Service Fundamentals - Page 193Pages/Sec
    • — Displays the number of pages read from or written to disk to resolve hard page faults. Hard page faults occur when a processrequires code or data that is not in its working set or elsewhere in physical memory, and must be retrieved from disk. Thiscounter was designed as a primary indicator of the kinds of faults that cause system wide delays. It is the sum of Memory: PagesInput/sec and Memory: Pages Output/sec. It is counted in numbers of pages, so it can be compared to other counts of pages, suchas Memory: Page Faults/sec, without conversion. The counter includes pages retrieved to satisfy faults in the file systemcache(usually requested by applications) and non-cached mapped memory files. This counter displays the difference between thevalues observed in the last two samples, divided by the duration of the sample interval. On most servers, if this value isconsistently greater than 5, it indicates an excessive amount of paging. Try to identify the application that is creating the pagingcondition. If this is not normal behavior for the application, adding memory might increase system performance.QUESTION 42What is a useful counter in the Processor category of Microsofts Performance Monitor for evaluating the processor subsystem?A.% Temperature ChangeB.% Memory read to write ratioC.% Interrupt TimeD.% Cache CountersAnswer:CSection:(none)Explanation/Reference:APS Service Fundamentals - Page 192% Interrupt Time— Displays the percentage of time the processor spends receiving and servicing hardware interrupts during the sample interval.This value is an indirect indicator of the activity of devices that generate interrupts, such as the system clock, the mouse, diskdrivers, datacommunication lines, NICs, and other peripheral devices. This counter displays the average busy time as apercentage of the sample time.QUESTION 43What do beep codes for boot process failures indicate? (Select two.)A. ROM programmed incorrectlyB. hot spare disk that is not presentC.NIC Teaming failureD. video resolution set too highE. mixed processor speeds detectedAnswer: AESection:(none)Explanation/Reference:Servicing ProLiant Servers - Page 236Beep Codes  Beep codes are one of the first indications of a failure or problem:  one long, one short — ROM programmed incorrectly  two short — Fiber Channel Mezzanine/Balcony Not Supported  one long, one short — Mixed Processor speeds detected  two short — Power Fault Detected in Hot-Plug PCI Slot x  one long, one short — Processor X unsupported wattageQUESTION 44A server shuts down after having been up for a short period of time. What is a possible cause of this problem?A. The system ROM is outdated.B. Heat sink is not properly installed.C. No video monitor is installed.D. The AC cord on a redundant power supply is loose or unplugged.Answer: BSection:(none)Explanation/Reference:QUESTION 45How is the Version Control Repository Manager (VCRM) database updated? (Select two.)A.by manually downloading the software from the Microsoft website into the repositoryB.by using the "Upload to VCRM" feature of the Smart Start CDC.by manually updating it from the Management DVDD.by using the automatic update feature of the VCRME.by using the "Repository Auto Update" feature in HP SIM
    • Answer: BDSection:(none)Explanation/Reference:APS Service Fundamentals - Page 208Version Control Repository ManagerThe automatic update feature of the VCRM enables you to schedule an automatic population of the repository. However, therepository can be updated using any of the following methods, or a combination of these methods:  Using the automatic update feature of the VCRM  Uploading the PSP feature of the VCRM, which allows users to easily copy PSPs from a Smart Start CD or other accessible media  Manually downloading the software from the HP website into the repository  Manually copying updates from the Smart Start for Servers CD, or any other available media that contains Proliant updatesQUESTION 46Which account can you use by default to log in the HP SMH on a server running Windows 2003 with a PSP7.20 or later?A. the user you created during the installation of the HP SMHB. all accounts within the domain belonging to the management groupC. all accounts belonging to the local administrators groupD. only the user "Administrator" belonging to the administrators groupAnswer: CSection:(none)Explanation/Reference:Servicing Proliant Servers - Page 84System Management Homepage 2.0 and later uses OS-based authentication and acceptslogins from local administrative accounts (for example, members of an Administrators group) by default.QUESTION 47What provides easy identification of virtual machines or host servers reaching high CPU utilization?A.HP Insight Power Manager software (IPM)B.HP Insight Vulnerability and Patch Manager module (VPM)C.HP Insight Virtual Machine Manager software (VMM)D.HP Insight Performance Manager module (PMP)Answer: CSection:(none)Explanation/Reference:Servicing Proliant Servers - Page 67Proliant Essentials Virtual Machine Management PackThe Proliant Essentials Virtual Machine Management Pack extends HP Systems Insight Manager capabilities to manage virtualmachines. The Virtual Machine Management Pack provides central management and control of VMware, Microsoft, and Citrixvirtual machines that include:  Physical host to virtual machine association  Easy identification of VMs or host servers reaching high CPU  Memory or disk utilization levels  Highly flexible move capabilities that allows live moves (for some platforms) and moves to dissimilar host resources  Back up template and alternateQUESTION 48Both your primary and backup ROM of a Proliant DL360 G6 has been corrupted. What is the best way to get the Proliant backonline?A. Apply the system ROM recovery procedure.B. Replace the system board and update the BIOS.C. Reboot the Proliant. It will switch to the backup ROM and update the BIOS.D. Use the recovery console to update the primary and the backup ROM.Answer: ASection:(none)Explanation/Reference:Servicing Proliant Servers - Page 27Recovering from a failed system ROM upgradeRecovery from a system ROM upgrade failure can be accomplished using the redundant ROM feature of a server or using ROMPaq. Redundant ROM recovery On servers with the redundant ROM feature, the ROM acts as two separate ROMs. In thestandard implementation, one side of the ROM contains the current ROM version, while the other side of the ROM contains the
    • backup version, enabling you to switch easily to the backup version. This feature protects the previous ROM version, even if apower failure occurs while flashing the ROM.When the server boots, the system identifies whether the current ROM bank is corrupt. If a corrupt ROM is detected, the systemboots from the backup ROM and alerts the user through POST that the ROM bank is corrupt. If RBSU is inaccessible, switchingROM images can also be done by changing the switch settings on the system configuration switch. If both ROM images arecorrupt, use the ROM Paq recovery.QUESTION 49The setup of a Proliant DL180 G6 with the Smart Start CD failed. What could be a possible reason for this?A. Smart Start does not support the 100 Series Proliant servers. Server Startup must be used instead.B. The iLO 2 "Protect OS" feature is turned on.C. Smart Array Controller is not initialized properly. Pressing F8 at POST could fix this problem.D. The BIOS "Protect OS" feature is turned on.Answer:ASection:(none)Explanation/Reference:Servicing Proliant Servers - Page 92Server Startup CDThe Server Startup CD ships with Proliant 100 series servers. These entry-level servers do not ship with the higher-end tools forconfiguration and management. The contents of the CD can be unique to a specific 100 series server. For example, aDL140offers a scripted install for supported Windows operating systems.QUESTION 50What should you do first before upgrading a Proliant to newer and faster CPUs?A. Install faster DIMMs.B. Install more memory.C. Run the RBSU and do a system erase.D. Update the BIOS to the latest level.E. Start RBSU, go to the advanced menu, and fill in the new type of CPUs in the CPU menu.Answer: DSection:(none)Explanation/Reference:QUESTION 51Which hardware types does HP Pre-failure Warranty cover? (Select two.)A. Host Bus AdaptersB.CD/DVD drivesC. processorsD.SCSI drivesE. server backplanesAnswer: CDSection:(none)Explanation/Reference:APS Service Fundamentals - Page 75Pre-failure warrantyis the portion of the HP warranty that covers repair or replacement of defective parts (including processors, memory, and harddrives) identified by HP Insight Manager software as pre-failure. A pre-failure state can also be identified from the IntegratedManagement Display view.QUESTION 52
    • Answer:Sec ction:(none)Explanationn/Reference:APS Service Fundamentals - Page 76 eCare Pack service levelsCare Pack Services enhance and extend product warranty. HP product seller and channel p S e H rs partners sell thes service levels with seproducts, us sing product con nfiguration and ordering systems. Care Packs pro o ovide 25 service levels across ge eographies andtechnologies. The HP Prolia Care Pack se ant ervice levels include:  Hardware support — Provides a selection from 6- t s -Hour Call-to-Reepair, 24x7,or 13 coverage wi four-hour on-site 3x5 ith re esponse or next business day. b  So oftware support — Provides up to 24x7 coverage for advisory an remedial supp t nd port.  In ntegrated hardwa and software support services — Includes pro are roactive support with onsite serv vices that maxim mize pr roductivity and minimize disrupt m tions.  St tartup & implemmentation — Help ensure top pe ps erformance and a availability for y your customer’s servers from the e be eginning.