Understanding Culture:Culture is a complex system of values, traits, moralswhich are shared by a society.Culture originates from the following factors like race,religion, country of origin, etc.
Cross-Cultural Communication:(Also frequently referred to as interculturalcommunication)is a field of study that looks at howpeople from differing cultural backgroundscommunicate, in similar and different ways amongthemselves, and how they endeavor to communicateacross cultures.
Importance of cross-cultural communication: Globalization of market. Technological advancements. Job Opportunities. Sharing of views and ideas.
CODES USED IN COMMUNICATIONVerbal Communication Words VoiceNon-Verbal Communication Gestures Facial Expressions Eye Contact
Verbal communication is simply the communicationthat is expressed through words. What we speak andwrite generally is a verbal communication and…Non Verbal Communication are messages that areconveyed through body movements, facialexpressions, and eye contacts between the sender andthe receiver.
In some cultures, looking people in the eye is assumed toindicate honesty and straightforwardness; in others it isseen as challenging and rude.
How do you do it?• The handshake should be firm.• While shaking hands establish eye contact andalways smile.
Barriers of cultural communication:Four specific problems related to languagedifficulties in cross cultural communicationare..1) Semantics2) Word connotations3) Tone differences4) Differences of perception
1. Enhance message clarity◦ Message content◦ Language clarity◦ Delivery style2. Enhance message comprehension◦ Inquiry3. Minimize communication breakdowns
State message clearly; slow down. Repeat message using different words, ifpossible. Back up spoken message with written materials. Speak in the other’s language, if possible. Avoid using idioms, jargon, or ambiguous words. Convey message in ways that are not offensive orthreatening to others.
State your expectations and assumptions clearly. Restate the positions of all parties during discussions toclarify common understanding. Deal with questions and concerns as they arise. Be patient; repeat message as often as needed. Write down any agreements of additional information to besought.
Observe body language for signs of distress,anger, or confusion. Be patient and understanding. Take a break whenappropriate. Mentally change places with others, askingyourself how they would respond to what you aresaying. Notice your own reactions to the situation.
Communicationchallenges• Language and logicdifferences• Message contentand context• Communicationprotocols• Technology-mediatedcommunicationCommunicationenhancementstrategies• Enhance messageclarity• Enhance messagecomprehension• MinimizecommunicationbreakdownsCommunicationoutcomes• Improved exchangeof ideas• Improvedcooperation and jobperformance• Avoidance of futuremisunderstandings• Establish basis forfuture relationships(p. 223)
Things To Remember While Interacting AndConnecting With People
Pre-cautions in Cultural Communication1. Slow down2. Avoid Negative Question3. Be Supportive4. Check Meanings5. Avoid Slangs6. Watch the humour7. Maintain Etiquette
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