Cholesterol Biosynthesis and catabolism for MBBS, Lab. MEd. BDS.pptx
Enterprise Collaboration Strategy & Implementation
1. Enterprise Collaboration
Strategy & Implementation
CIO: IT Leadership Strategies
July 14th, 2011 - Chicago
Presented By
Karthik Chakkarapani
IT Director
Technology Solutions & Operations
www.aha.org
2. Agenda
About AHA
The Challenge
Strategy &Approach
Adoption Strategies
Requirements & Selection Process
Demo
Architecture
Features & Business Value
Results – Business Use Cases
3. About AHA
American Hospital Association (AHA) is the National Organization that represents and
serves all types of hospitals, health care networks, and their patients and communities
Represents 5,000 hospitals, health care systems, networks & providers of care
Represents 12 personal membership groups that comprises 40K+ members.
Ensures members' perspectives and needs are heard & addressed in national health policy
development, legislative and regulatory debates, and judicial matters.
Is the voice of members in Washington, earning respect and attention from political, opinion
leaders and the media.
Focus on federal relations, policy, and communications has resulted in a strong record of
changing the thinking of Congress and the executive branch.
Brings value in the form of service and leadership to the hospital field to promote a higher
performing health care delivery system.
Provides hospital leadership, professional development, performance improvement &
excellence.
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4. AHA’s Vision, Mission, Values
Vision
A society of healthy communities, where all individuals reach their
highest potential for health
Mission
To advance the health of individuals and communities; the AHA leads, represents and
serves hospitals, health systems and other related organizations that are accountable to the
community and committed to health improvement
Values
People…Integrity…Leadership…Diversity…Collaboration…Excellence…Innovation
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5. Who We Are? What We Do?
Advocacy & Member Relations Hospital Operations (AHA Solutions)
Policy leadership, federal relations, Advancing the adoption of excellent
communications & resource Center practices/solutions
Information & Media (Health Community Health (ACHI)
Forum) Strengthening community health &
Helping leaders to advance delivery of community benefit
hospital strategy and performance
R&D (HRET/HPOE)
Hospital Professionals (PMGs) Transforming health care through
Advancing professional research, education and
development and capacity dissemination
Core Organizational
Functions & Services Physician Leadership Initiative (PLI)
Trustees/Boards (CHG) Optimizing operational
Developing excellence & Advancing excellence in patient care
effectiveness & efficiency
accountability in governance
Information Technology
Finance, HR, Admin Diversity in Leadership (IFD)
Nursing Leadership (AONE) Legal, Meetings, Travel Expanding health care leadership
Shaping health care delivery opportunities for ethnically,
through innovative nursing culturally, and racially diverse
leadership individuals
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6. Business Needs & Challenges
Improve & Increase Communication & Collaboration across the Organization
Provide New ways for a diverse group of AHA Business units & Employees with different Skills &
Expertise to Interact, Communicate, Collaborate & Share information and ideas efficiently
Foster Innovation & Creativity across the organization to attain Performance Excellence & Process
Improvements
Break-down Silos across business units and Tap collective intelligence to solve challenges
Facilitate Learning and Capture Knowledge on best practices, standards and methodologies
Discover People, Skills, Expertise and relevant Information quickly & easily
Manage & Collaborate on Projects & Initiatives effectively & efficiently
Provide a Central hub for Information Management, Aggregation & Delivery - Social tools,
Seamless integration to SaaS Apps with Single Sign-On, Shared Services, News & Updates, Events,
Calendar, Enhanced Security & IT Self-Service functions
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7. Solution Approach
Enterprise Collaboration Platform
Socialtext, Box.Net, Delve Networks, Symplified
Effective Communication + Collaboration +
Interaction + Sharing Knowledge & Ideas
Leads to
Process Improvement, Process Excellence, Break Down
Silos, Creativity & Innovation across the Organization
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8. Industry Award & Recognition
AHA was named the “2011 Laureate for The
Computerworld Honors Program” under the
“Collaboration” category
2011 Honors Programs Laureates
The Computerworld Honors Program is recognized by the news media
as an award promoting positive social, economic and educational
change through the use of IT
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9. Social Enterprise Success Factors
To become a true Social Enterprise,
Understand Social Media and make use of Social Networks such as Facebook & Twitter.
Create Enterprise Collaboration platforms for employees to collaborate & communicate.
Create Social Networks for Customers/Partners to understand their requirements better.
Develop and integrate Social Networks & Enterprise Collaboration platform with Enterprise
Applications.
Monitor activities, conversations to drive Business Strategy, Decisions & Development.
Other Names
Enterprise 2.0, Enterprise Collaboration,
Enterprise Social Collaboration, Social Intranet,
Social Business, Social Networking for Business
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11. Strategy & Approach – 15 Key Steps
1. Assessment – Understand the Current 8. Develop an Adoption Strategy & Plan
Environment/Readiness 9. Develop Communication, Marketing,
2. Develop a compelling Strategy Change management & Training plans
3. Develop a strong Business Case 10. Implement Solution & Adoption Strategies
4. Develop a Road map/Implementation Plan 11. Do Communication & Marketing
5. Form a Steering Committee (Advisory 12. Conduct Training & Road shows
council or Governance Committee) 13. Listen, Monitor and Analyze Usage
6. Define Requirements & Design 14. Do Continuous Improvements and Changes
7. Evaluate Vendors & Select the right 15. Partner & Collaborate with the Vendor
Platform/Solution
Click here to see more details on the above strategies
12. Requirements & Selection Process
Solution Requirements Vendor Requirements
Has *SLATES capabilities SaaS based application
Creates a sharing culture Public & Hybrid Cloud based model
Fosters creativity & innovation Open Architecture – ability to connect and integrate
seamlessly with other websites, applications, network
Absolute confidence in the adoption rate security and 3rd party widgets (iGoogle)
Fits the way people work Market leader & pioneer with good product strategy,
roadmap & innovation
Aggregates information from many sources
Ease of implementation & use, robust UI, less training
Low Total Cost of Ownership and support
One Single Sign-On Ease of product support and maintenance
Less IT support & maintenance High performance and ability to scale
Click here to see SaaS Vendor Selection Framework & Checklist
* SLATES - Search, Links, Authoring, Tags, Extensions & Signals
13. Common Risks & Challenges
Employees will adopt and use the platform more if they can “do” & “get” the work done
more efficiently and effectively.
Employees will not find the Enterprise Collaboration Platform useful – “IF”
• It is just one more place to find information
• Not required to get any work done
• Requires one more login/password
• Not all the employees are on the platform
• Cannot discover people/skills due to lack of profile completeness
• Cannot find important information
• Has more “white noise” rather than useful information
• Lack of participation
• Not used for organization wide communication & updates
• Lack of communication on the purpose of the platform.
14. Adoption Strategies – 10 Key Steps
1. Provide Single Sign-On to Enterprise Collaboration Platform
2. Provide Seamless Single Sign-On to key Enterprise Applications – “In the Flow”
3. Provide Easy Access to the Enterprise Collaboration Platform – Any location, Any Device, Any time
(Securely)
4. Make the platform as a “One Stop” Hub for Information – “The Intranet”
5. Provide seamless Integration to key Enterprise Applications – “In the Flow”
6. Provide seamless Integration to Document & Digital Media Management – “In the Flow”
7. Implement Strategy Alignment Framework – “In the Flow”
8. Implement Project Management & Collaboration Framework - “In the Flow”
9. Implement Corporate Services Information Framework - “In the Flow”
10. Implement Innovation & Idea Center Framework - “In the Flow”
Click here to see more details on the above strategies
18. Collaboration Platform - Features &
Business Value
Features Business Value
Social Networking Discover colleagues and follow people who will be helpful to you
Microblogging Accelerate and improve communication and collaboration among the people
Collaborative Groups and teams you work with
Distributed Spreadsheets Share ideas and solutions
Dashboard Harness innovation and creativity
Wiki Workspaces Create a hub of information, ideas and expertise on important topics
Collaborative Blogs Get a rich picture of the people behind the work
Desktop Application Bridge across silos and start conversations with ease
Mobile Application Effectively tap the collective intelligence of co-workers
Application Connect Share quick updates with your team in a targeted way
Single Sign-On Manage and collaborate on projects and initiatives
Intranet Single Sign-On to Enterprise Applications, IT Self-Service
Self-Service Run queries against Enterprise Applications systems/data and collaborate on the
results
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19. Benefits & Process Improvements
Next & New Generation Social Intranet, Collaboration platform & Information Hub
Improved Communication, Collaboration & Interaction between Management & Employees
Achieved Effective & Efficient way for Strategy Alignment & Business Unit Initiatives
Provided quick & easy access to AHA’s knowledge base, resources, information, updates & events
Achieved Effective & Efficient way for Project Management, Collaboration & Communication
Increased Awareness of IT Strategy, Services, Support, Projects & Initiatives
Improved Collaboration & Communication between Shared Services & Employees
Eliminated Email Communication on Projects, News & Updates & Alerts
Fostered Innovation & Creativity across the organization and generated a lot of ideas/solutions
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20. Nursing Leadership (AONE) –
Collaboration & Communication
Task Force
Explore how AONE can better meet the needs of
members from small, rural and critical access
hospitals and develop a plan to present to the board
Benefits & Business Value
Found relevant information faster and easier
Got additional resources & articles
Discovered people & expertise quickly
Formed a new group for collaboration
Information is now available & searchable
Task force is on “Schedule”
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21. Strategy Alignment & Initiatives
Benefits
Efficient Strategy Alignment to Projects
Dynamic & Automatic Strategic Mapping
Improved Communication, Collaboration &
Interaction among Management & Employees
Efficient Project Management Collaboration
Increased Employee awareness of Strategies & Goals
Find relevant information faster and easier
Share ideas, comments & solutions faster & easily
Fosters innovation & creativity to problems
Drive towards Organized Communication
Eliminate Email Communication
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22. Project Management & Collaboration
Benefits & Business Value
Improved Communication, Collaboration &
Interaction on projects among Management & Teams
Efficient Project Management & Collaboration
Efficient Document Management & Collaboration
Increased Employee awareness of projects initiatives
Why, Who, What, When, How?
Find project updates & status via Signals faster
Share ideas, comments & solutions or ask questions
easily via blogs, signals, groups and workspaces
Subscribe to Project Communication & Updates
Fosters Innovation & Creativity
Drive towards Organized Communication
Eliminate Email Communication 22
23. IT Service Management & Support
Benefits & Business Value
Direct communication between CIO, IT Teams,
Business Units & Employees
Improved Communication & Collaboration
Increased Employee awareness of IT Services &
Support available (Service Catalog – ITIL V3)
Seamless Access & SSO to SaaS Applications
Seamless integration to Box.Net & Delve (Video)
Find IT relevant Information & Updates faster
IT Self-Service, FAQs, Self-help Resources
Improved Customer Service & Satisfaction
Drive towards Organized Communication
Eliminated Email Communication
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24. Enterprise Collaboration -
Business Value Example
Idea to Concept to an Enterprise Initiative - Mobile Applications for Conferences
Business Benefits and Value
Generated new revenue opportunities
Enhanced conference experience for attendees
Provided fast and easy access of event and program information
Provided quick and easy access to resources
Provided attendees with real-time updates and news
Kept attendees connected and engaged via messages
Provided easy, intuitive and interactive maps
Provided more visibility for exhibitors, sponsors and speakers
Provided social media integration – Facebook, Twitter, LinkedIn
“Go Green”
25. Enterprise Collaboration -
Business Value Example
Idea to Concept to an Business Unit Initiative - Mobile & Digital Magazines
Business Benefits and Value
User intuitive and ease of use
Access information – any time, any device
Information on “the Go” , “in Pocket”
Robust search (including back issues)
Download for offline reading and print
Share information with others via email and social media
Interactive audio and video – webinars, interviews
In-depth analytics & insights of user readership
“Go-Green”
26. Additional Adoption Strategies
Strong Commitment From Senior Management On a Continuous Basis
Identify Communication, Collaboration Challenges and Pain-points – Impact?
Identify & define lead Business Use Cases – Need, Value, Metrics etc
Identify and recruit energetic “Champions” & “Believers”
Do Road-shows, Hands-On Training, 101 sessions on Social Intranet (Facebook? Twitter? Blog? Social Media?)
Publish News & Updates, Success stories and Use cases - “Go to” site
Review Analytics and do Continuous Improvements & Minor Enhancements at regular intervals
Listen…..Survey…..Measure…..Monitor…..Analyze……Implement…..Continue this Cycle
Don’t Give Up!!!! Keep the Momentum !!!
27. Enterprise Collaboration - Closing “Thoughts”
Share a “Knowledge” Cake & Get 2 better “Knowledge” Cakes + a few Chocolates in return
1990 Rule – 1 person creates an article, 9 people edit/update, 90 people view it
(Wikipedia Framework)
28. Enterprise Collaboration - Closing “Thoughts”
To meet tomorrow’s organization’s needs, we cannot work
on yesterday’s tools
It is time to move and look beyond emails, file shares and static
intranet (Web 1.0) as the business communication & collaboration tools.