NADE 2010 Elluminating The Road


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Presentation slides for Leanne Frost and Chairsty Stewart's NADE 2010 presentation for Elluminating the Road: Starting Your Online Tutoring Program.

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  • Poll: Where is your university at on the ro...Press F5 or use the tool bar to enter presentation mode in order to see the poll.If you like, you can use this slide as a template for your own voting slides. You might use a slide like this if you feel your audience would benefit from the picture showing a text message on a phone.
  • NADE 2010 Elluminating The Road

    1. 1. Elluminating the Road: Starting Your Online Tutoring Program<br />Leanne Frost and Chairsty Stewart<br />Academic Support Center<br />Montana State University Billings<br />
    2. 2. Don’t forget: You can copy-paste this slide into other presentations, and move or resize the poll.<br />
    3. 3. Elluminating the Road: Starting Your Online Tutoring Program<br />Leanne Frost and Chairsty Stewart<br />Academic Support Center<br />Montana State University Billings<br />
    4. 4. Montana State University Billings<br />4-year university located in Billings, MT<br />2-year College of Technology campus<br />Approximately 5,000 students<br />One of four Montana State University campuses<br />
    5. 5. Academic Support Center<br />Recruits, trains and manages staff, including:<br />1 director<br />An additional 5 FT and 20 PT instructors, who also tutor<br />60 tutors<br />Two part-time administrative assistants<br />
    6. 6. Academic Support CenterUniversity Campus<br />Equips, manages and staffs a main campus Learning Lab with:<br />40 computers<br />14 tutoring stations<br />Serves nearly 600 students per day!<br />
    7. 7. Academic Support CenterCOT Campus<br />Equips, manages and staffs a COT Learning Lab with:<br />16 computers<br />7 tutoring stations<br />Serves nearly 125 students per day<br />
    8. 8. Demographics<br /><ul><li>75% of incoming freshmen take developmental classes
    9. 9. 89% are commuter students
    10. 10. Average age of student is 24
    11. 11. 35% of students are 25 or older
    12. 12. Retention data on our 2007-2008 first-year to second-year students show:
    13. 13. Students taking a combination of online and on-campus classes are the most successful.
    14. 14. Students taking only online classes are the least successful.</li></li></ul><li>Why Offer Online Tutoring?<br />Increase access for all students<br />Expand hours for all students<br />Increase access to high demand areas with low tutor availability <br />Keep up with the advancing use of technology in education<br />Meet goals set by administration<br />
    15. 15. Things to Consider Prior to Implementation<br />
    16. 16. Things to Consider<br />Subjects to be tutored<br />What are the needs of the subject areas based on the needs of the students?<br />Synchronous or Asynchronous or both?<br />What are your resources – enough staff?<br />Outsourcing/In-house<br />A 2nd party virtual learning assistance center?<br />A regional consortium?<br />In-house online tutoring center?<br />
    17. 17. Things to Consider<br />Technology Available/Needed<br />Laptop/Desktop/Tablets<br />Internet connectivity<br />Headset microphones<br />Noise-cancelling<br />USB plug-ins<br />Webcams<br />Software<br />ADA accessible <br />Tutorials<br />Access to electronic versions of course materials<br />
    18. 18. Things to Consider<br />Operational Expenses<br />Software<br />Hardware<br />Peripheries<br />Employee wages<br />Training<br />Funding<br />Departmentally funded<br />Grant funded<br />Shared funding opportunities<br />
    19. 19. Things to Consider <br />Tutor selection<br />Who is tech and subject savvy?<br />Who is available to tutor and when?<br />Scheduling (hours/availability)<br />What are the hours?<br />Balance between tutor availability and student need<br />During on-campus hours and/or extended hours<br />
    20. 20. Things to Consider<br />Training<br />Who will coordinate and supervise the online tutoring program?<br />Must know the program before training others<br />Certifications/tutorials/webinars<br />Start-up workshops<br />Ongoing through semester<br />Practice sessions<br />
    21. 21. Things to Consider<br />Gaining buy-in/support across campus<br />Articles in campus publications<br />Notices to instructors<br />Notices to students from online instructors<br />A link on the campus home page<br />A link on the student services webpage<br />Demonstrations to faculty<br />Workshops for students<br />Posters<br />Give-aways<br />A “Grand Opening”!<br />
    22. 22. Things to Consider<br />Oversight (administration--who is responsible for what?)<br />Purchasing<br />Training<br />Scheduling<br />Monitoring<br />Troubleshooting<br />Equipment Security<br />
    23. 23. Things to Consider<br />Tracking<br />Saving sessions<br />Creating logs<br />Assessment<br />Instructor feedback<br />Student satisfaction surveys<br />
    24. 24. Things to Consider<br />Implementation Time Schedule<br />Set an approximate start date<br />Research options available <br />Obtain approvals<br />Purchase software and equipment<br />Hire and train personnel<br />Publicize services<br />
    25. 25. Online Tutoring demo<br />
    26. 26. Obstacles to Success<br />Funding<br />Limited technology<br />Students<br />Tutors<br />Oversight<br />Lack of tutor training<br />Lack of tutors or availability<br />Territoriality<br />Faculty hesitancy<br />Fear of the unknown <br />Lack of awareness of services/program<br />First impressions<br />
    27. 27. Overcoming Obstacles<br />Plan ahead, but be willing to adapt. <br />Take the time to “play” with hardware and programs before making a final decision.<br />Work with disability services to ensure access for all!<br />Early decisions made in concert with all stakeholders -- faculty, administrators, students, and tutors -- increase the potential for a successful program.<br />Respond to tutor and student needs.<br />Provide plenty of training.<br />Assess and adapt.<br />
    28. 28. Questions?<br />
    29. 29. Contact Us<br />Leanne Frost, Interim Director, Academic Support<br /> (406) 657-1714<br />Chairsty Stewart, Math Instructor and Online Tutoring Supervisor, Academic Support<br /> (406) 657-2010<br />