Stick to your concept  How to equip your chain, franchise  or business with critical know-howCopyright © 2012 Chainformati...
A LEADER IN FRANCHISE AND RETAIL SOFTWARE          WHO WE ARE                                    WHAT WE DO               ...
Experts agree, that customer  experience is the next  competitive battleground.Copyright © 2012 Chainformation. All rights...
Is your customer   experience consistent?                 PROMISED                               DELIVEREDCopyright © 2012...
Is your customer experience                                         brand compliant?Copyright © 2012 Chainformation. All r...
Is your customer experience                                 properly executed?Copyright © 2012 Chainformation. All rights ...
Every time?                         In every location?                        In every geography?                        I...
Chains by numbers               1 out of 12                                Chain and franchise            A new franchised...
In a nutshell: the   global franchise   industry, including   retail, is growing   significantly faster   than the economy...
Growing effectively means                                            new problems must be tackled       How do you keep   ...
Sound familiar?                                                        “We have problems with                             ...
Here are three ways to helpyour retail chain or franchisebusiness grow effectively:• Have clear procedures• Provide easy-t...
Another way of saying it                                                  EQUIPPING YOUR STAFF                            ...
Identity                                                    Web                       Work                                ...
Your know-how can be delivered                      to your store locations in two ways                                   ...
Introducing CCM•     A cloud-based management software for your chain•     Developed spefically for multi-unit businesses ...
CCM General Features                                                             100% BROWSER                             ...
Our customers are chains                                  RETAIL                                  RESTAURANTS             ...
CCM can be used                                                         whether you operate                               ...
Words from our customers     “With CCM by Chainformation,                       “Growing from a multi-branded     “A succe...
Is CCM right for your business?           Let’s look at a typical communication           process in a chain business.Copy...
You                                                                   Your                                                ...
Your brand is a promise – from you to your customers.                                  How well your chain can deliver on ...
What if...?  You                                                                        Your                              ...
Or....?  You                                                                    Your                                      ...
Recap: What’s in it for my business?         CONSISTENCY                                    BRAND COMPLIANCE   PROCEDURES ...
Recap: What’s in it for my business?  • Every staff member will    have access to the same,                               ...
Our promise: CCM willsimplify dailyoperations for any                                         Role based multi-level      ...
Customer ExamplesCustomized log-on pageto fit your brandCopyright © 2012 Chainformation. All rights reserved.
MainNavigationCopyright © 2012 Chainformation. All rights reserved.
Franchise Handbooks                                                        • Good overview with                           ...
Customized templates to reflect                                                               your brand and operational p...
CCM is more than meets the eye                                                        WHAT YOU GET:                       ...
CCM is customized for store                  and franchise environments                  and can be up and running in     ...
Getting started is easier than you think.  3 simple steps to turn knowledge into action.     Identify the 20%             ...
Equip your business with a tool that                  enables seamless communications.                   Try CCM by Chainf...
Copyright © 2012 Chainformation. All rights reserved.
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Stick to your concept how to equip your chain, franchise or business with critical know-how

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Developed by Chainformation, a leading developer of franchise and retail specific software that helps equip work forces with timely, relevant and critical know-how. Clients include franchise and retail chains such as IC Company, Iduna and IKEA.
With over 2,500 store locations served, Chainformation handles nearly half a million logins every month. The company was founded in 2000 and is headquartered in Malmö, Sweden.

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Stick to your concept how to equip your chain, franchise or business with critical know-how

  1. 1. Stick to your concept How to equip your chain, franchise or business with critical know-howCopyright © 2012 Chainformation. All rights reserved.
  2. 2. A LEADER IN FRANCHISE AND RETAIL SOFTWARE WHO WE ARE WHAT WE DO WHO WE HELP A software company Cloud based We equip leading founded by industry software designed retail and franchise experts who live and specifically for retail, chains around the breathe chain franchise and chain world with our turn- concepts. businesses. key solution.Copyright © 2012 Chainformation. All rights reserved.
  3. 3. Experts agree, that customer experience is the next competitive battleground.Copyright © 2012 Chainformation. All rights reserved.
  4. 4. Is your customer experience consistent? PROMISED DELIVEREDCopyright © 2012 Chainformation. All rights reserved.
  5. 5. Is your customer experience brand compliant?Copyright © 2012 Chainformation. All rights reserved.
  6. 6. Is your customer experience properly executed?Copyright © 2012 Chainformation. All rights reserved.
  7. 7. Every time? In every location? In every geography? INSIST ON CONSISTENCYCopyright © 2012 Chainformation. All rights reserved.
  8. 8. Chains by numbers 1 out of 12 Chain and franchise A new franchised businesses is a account for 50% of all business is opened every franchise or chain retail sales in the United 8 minutes of every States business dayCopyright © 2012 Chainformation. All rights reserved. 8
  9. 9. In a nutshell: the global franchise industry, including retail, is growing significantly faster than the economy. Are you geared up for the ride?Copyright © 2012 Chainformation. All rights reserved.
  10. 10. Growing effectively means new problems must be tackled How do you keep How do you expand How do you inform recipes intact for abroad without losing staff about important 2, 50 or 300 locations? brand control? news and upates?Copyright © 2012 Chainformation. All rights reserved.
  11. 11. Sound familiar? “We have problems with our franchise manual – nobody reads it, and it’s difficult to update” “I want a system that delivers know-how and secures brand compliance to all my “My stores don’t know stores – but my stores what central promotions just want an Intranet” we’re running. Customers are frustrated.Copyright © 2012 Chainformation. All rights reserved.
  12. 12. Here are three ways to helpyour retail chain or franchisebusiness grow effectively:• Have clear procedures• Provide easy-to-use tools• Share & communicateCopyright © 2012 Chainformation. All rights reserved.
  13. 13. Another way of saying it EQUIPPING YOUR STAFF WITH CRITICAL KNOW-HOW DRIVES YOUR SUCCESSCopyright © 2012 Chainformation. All rights reserved.
  14. 14. Identity Web Work publishing Processes Loyalty Marketing Club Tools Assets EQUIPPING YOUR STAFF Reporting WITH CRITICAL Pricing Tools KNOW-HOW DRIVES YOUR SUCCESS E-mail and SMS Recipes Marketing tools Training Vendor Programs Agreements Discount AgreementsCopyright © 2012 Chainformation. All rights reserved.
  15. 15. Your know-how can be delivered to your store locations in two ways orCopyright © 2012 Chainformation. All rights reserved.
  16. 16. Introducing CCM• A cloud-based management software for your chain• Developed spefically for multi-unit businesses in retail and franchise• Enables daily communications and provides access to criticial work processes• Collects all your know-how in one place HANDLING OVER HALF A MILLION LOG-INS PER MONTH To view a video about CCM, click here.SOME OF OUR PAST AND PRESENT CUSTOMERS:Copyright © 2012 Chainformation. All rights reserved.
  17. 17. CCM General Features 100% BROWSER ENABLED • Only requires a browser, independent from other IT applications TRACKING DYNAMIC AND PARTICIPATION SCALABLE • Modular structure makes it • Ensure that business critical possible to grow and seamlessly documents are read, and training integrate new functionality as programs taken. Keep your staff need arises. Fast Deployment, informed and educated. low TCO and High ROI EXTENSIVE PROTECTS YOUR FUNCTIONALITY KNOW-HOW PACKS • Secure system for On-Screen • Wide selection of plug-ins, reading only. No Printing, including E-Learning, Sales Copying or Printing permitted. Reporting and E-mail marketing tools. ROLE BASED ACCESS OPS. MANUALS • Based on individual Job Profile, • Easily track versions and manage Market, Language and Business updates of your manuals and Area to minimize info overload processes across your business.Copyright © 2012 Chainformation. All rights reserved.
  18. 18. Our customers are chains RETAIL RESTAURANTS FRANCHISECopyright © 2012 Chainformation. All rights reserved.
  19. 19. CCM can be used whether you operate a local, national or global chain business FRANCHISED | WHOLLY-OWNED | START-UPS | GLOBAL MULTI-BRANDED | MULTIPLE MARKETSCopyright © 2012 Chainformation. All rights reserved. 19
  20. 20. Words from our customers “With CCM by Chainformation, “Growing from a multi-branded “A successful franchise must we have a truly global platform retail network to a centrally provide its locations with a that combines our franchise coordinated mono-brand retail software platform that simplifies communication needs and chain doesn’t come without its and improves the daily digital franchise manuals in a fair share of headaches. To operations. You need a one-stop system. We are support the transition and our software platform that enables equipped for future expansion 1,000 employees, we decided collaboration and sharing of and growing with limited ramp to implement a retail software content - and most importantly - up time.” that enabled communication, is built according to the unique collaboration and content to be requirements of the franchise shared with speed and industry. For O’Learys, the efficiency. CCM by CCM franchise software by Chainformation was the Chainformation met all these obvious choice.” requirements.” Dan Hollström, Anders Lundblad, Christian Bellander, Development Director Marketing Director Chief Operating Officer Helping retail and franchise leaders equip staff with critical know-how around the world.Copyright © 2012 Chainformation. All rights reserved.
  21. 21. Is CCM right for your business? Let’s look at a typical communication process in a chain business.Copyright © 2012 Chainformation. All rights reserved.
  22. 22. You Your Customers Your ChainCopyright © 2012 Chainformation. All rights reserved.
  23. 23. Your brand is a promise – from you to your customers. How well your chain can deliver on that promise sets the conditions for growth and profits. As a Franchisor, you have delegated the responsibility to deliver on these promises to your co-workers and franchisees, when interacting with customers. You must be able to clone your success factors Communication and know-how transfer is a never ending process in an ever changing business environment.Copyright © 2012 Chainformation. All rights reserved.
  24. 24. What if...? You Your CustomerCopyright © 2012 Chainformation. All rights reserved.
  25. 25. Or....? You Your CustomerCopyright © 2012 Chainformation. All rights reserved.
  26. 26. Recap: What’s in it for my business? CONSISTENCY BRAND COMPLIANCE PROCEDURES A BETTER INFORMED STAFF DRIVES A BETTER BUSINESS. CCM collects all your know-how in one place to help your staff deliver a better customer experience across all your store locationsCopyright © 2012 Chainformation. All rights reserved.
  27. 27. Recap: What’s in it for my business? • Every staff member will have access to the same, Shorter ”time-to- profit” for new correct information, at the units and staff correct time. Be consistent Minimize operational across your errors and costly operations re-sets • The quality of performance will be directly linked to Deliver on your Capitalize on promises to processes and procedures Best Practice franchisees and end customers available across the network Maintain Share standards corporate culture on ”Our Quality” when expanding • Your end-customers will geographically and ”Our Way” benefit from a consistent brand and service experienceCopyright © 2012 Chainformation. All rights reserved.
  28. 28. Our promise: CCM willsimplify dailyoperations for any Role based multi-level access Intra- & Extranet in severalmulti-unit business languages Self Serve 24/7 People & Web access Collaboration Trouble Ticketing Digital Ops.Manual End Customer Communication CRM User Tracking & Monitoring Image & File LibraryCopyright © 2012 Chainformation. All rights reserved.
  29. 29. Customer ExamplesCustomized log-on pageto fit your brandCopyright © 2012 Chainformation. All rights reserved.
  30. 30. MainNavigationCopyright © 2012 Chainformation. All rights reserved.
  31. 31. Franchise Handbooks • Good overview with relevant, process oriented topics and one-click links. • Available links defined by user access role. • Any content searchable in database • Real time updates on- line.Copyright © 2012 Chainformation. All rights reserved.
  32. 32. Customized templates to reflect your brand and operational processes Role based content with quick access to daily operational support and informationCopyright © 2012 Chainformation. All rights reserved.
  33. 33. CCM is more than meets the eye WHAT YOU GET: On the surface: Your stores get an Intranet on steroids. Under the surface: A one-stop system that delivers know-how, enables dialogue and speed of communication between your head office and all stores, outlets and locations – Customized to your exact specifications and ready out of the box!Copyright © 2012 Chainformation. All rights reserved.
  34. 34. CCM is customized for store and franchise environments and can be up and running in just 2-4 weeks.Copyright © 2012 Chainformation. All rights reserved.
  35. 35. Getting started is easier than you think. 3 simple steps to turn knowledge into action. Identify the 20% Document this Outcome: The of activities your in an easy-to- right information Franchisees do understand way, the right person, on a daily basis then make it at the right time that generate accessible and in reference 80% of your through a smart to their job = profits and build framework with more likely the your brand. intuitive right things will These 20% are navigation, be done the right your know-how. governed by way! logical rules.Copyright © 2012 Chainformation. All rights reserved.
  36. 36. Equip your business with a tool that enables seamless communications. Try CCM by Chainformation today. Cloud based Choose your own Pay as you use – service with functionality per Head or per convenient package Store/Unit subscription Running costs not more than an average cell plan per store and month. All upgrades and new versions included. Click here to learn more.Copyright © 2012 Chainformation. All rights reserved.
  37. 37. Copyright © 2012 Chainformation. All rights reserved.

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