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Digital Workplace in the Connected Organization

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Jane McConnell

Jane McConnell

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  • 1. The Digital Workplace in the Connected Organization Highlights in 20 Minutes Enterprise 2.0 Summit in Paris February 2014 www.digital-workplace-trends.com 1
  • 2. The Digital Workplace in the Connected Organization Data and analysis from 314 organizations around the world. Digital Workplace Scorecards: industries and industry leaders Early Adopters and the Majority: how and what 8th annual report by Jane McConnell www.digital-workplace-trends.com 2
  • 3. Author: Jane McConnell Strategic Advisor 16 years > 100 projects for > 60 large, global organizations, management briefer and workshop leader Researcher conducting global surveys and writing annual reports since 2006 American-French living in the deep Provence for 25 years 3
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  • 6. Digital Workplace Advisory Board for 2014 •  Bjoern Negelmann, European Enterprise 2.0 (Germany) •  Brian Holness International Power – GDF SUEZ (UK) •  Céline Schillinger, SANOFI PASTEUR (France) •  Cornelis van der Brugge, NOKIA (Finland) •  Ernst Décsey, UNICEF (Switzerland) •  Franklin Bradley, Architect of the Capitol (US) •  Gloria Burke, UNISYS (US) •  Jon Husband, Wirearchy (Canada) •  Linda Tinnert, IKEA (Sweden) •  Martin Risgaard, Grundfos (Denmark) •  Rawn Shah, Forbes.com (US) •  Sam Marshall, ClearBox Consulting Ltd. (UK) •  Stéphane Aknin, AXA, (France) •  Susan Scrupski, Change Agents Worldwide LLC. (US) •  Thomas Maeder, Swisscom AG (Switzerland) 6
  • 7. The digital workplace lives at the intersection of people, organization and tools.
  • 8. CAPABILITIES ENABLERS
  • 9. MINDSET 9
  • 10. 10
  • 11. Early Adopters (blue markers, n=67) compared to the Majority (black markers, n=247) 90 Level 5 Embedded 72 Level 4 Operational 54 Level 3 Organized 36 Structure Reach Level 2 Beginning 18 Business Culture Asset Individual Level 1 Ad hoc Enterprise 0 0 Capabilities Leadership Process 20 Enablers 40 60 Mindset Majority. n=247 11
  • 12. Maturity by Industry Professional Services Tech, Media, Telecom Financial Services Manufacturing Humanitarian, Charity 11% 6% 21% 50% 24% 48% 4% 9% 6% Level 5 5. Embedded, proactive 38% 58% 7% Govt, Public Services 3% 30% 52% 16% Education 21% 57% 3%7% Energy, Resources 18% 26% 52% 41% 50% 44% 41% Level 4 56% Level 3 4. Operational, sustainable Level 2 Level 1
  • 13. 13
  • 14. The two strategic drivers for the digital workplace: •  Increasing organizational intelligence •  Gaining efficiency and cost-savings The first is number one for Early Adopters; the second is number one for the Majority. 14
  • 15. CUSTOMER FOCUS 46 % of Early Adopters report that operational managers have “active use” of the digital workplace for their jobs. (Majority =10%) “Customer or service delivery tools” are part of the digital workplace for 57 % of Early Adopters. (Majority = 19 %) 15
  • 16. How easy is it for customer-facing people to find the information they need, provide rapid service, collaborate with their customers and colleagues and in general have a smooth and efficient work experience? 9 out of 314 “very easy” and 97 “relatively easy” 16
  • 17. 90 Scorecard for the 97 that responded “relatively easy” Level 5 Embedded (gray ticks = Early adopters) 72 Level 4 Operational 54 Level 3 Organized Structure 36 Business Reach Culture Asset Individual Level 2 Beginning Enterprise Process Leadership 18 Level 1 Ad hoc 0 0 Capabilities 20 Enablers 40 60 Mindset Customer-facing n=97 'relatively easy' 17
  • 18. 90 Scorecard for the 9 that responded “very easy” (gray ticks = Early adopters) Level 5 Embedded 72 Level 4 Operational Business Enterprise 54 Reach Culture Individual Structure Level 3 Organized Asset Leadership Process 36 Level 2 Beginning 18 Level 1 Ad hoc 0 0 Capabilities 20 Enablers 40 60 Mindset Customer-facing n=9 'very easy' 18
  • 19. HUMANIZING THE ENTERPRISE Empowering people through enabling individual expression. Mobile services for the workforce 19
  • 20. 20
  • 21. Mobile is slow % 21
  • 22. Mobile Services Will Reach 30 - 40% by Late 2014 22
  • 23. NEW ORGANIZATIONAL DESIGN 23
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  • 25. MINDSET IMPACT Key to transformation: top management and operational management are twice as involved in strategic decision-making in Early Adopters. 25
  • 26. 26
  • 27. Early Adopters in blue, Majority in gray Question inspired by ‘Culture Assessment’ tool presented by Sandy Carter, VP Social Business Sales & Evangelism, IBM, at Enterprise 2.0 Summit in Paris March 2013. Question inspired by ‘Culture Assessment’ tool presented by Sandy Carter, VP Social Business Sales & Evangelism, IBM, at Enterprise 2.0 Summit in Paris March 2013. 27
  • 28. THE FUTURE WORKPLACE 28
  • 29. Toughest Challenges “Manageable” for Early Adopters, “Holds us back” for the Majority 29
  • 30. Main Concerns Are Considered “Manageable” by Everyone 30
  • 31. Change Drivers: Behavior of Others + 14 % from previous year + 17 % from previous year 31
  • 32. Success Factors: Be Real •  Get an overall view of your digital workplace: now and in the future –  Get key players in the room together. –  Define vision and strategic principles. –  Agree on implications of the principles. •  Build "persona" based on "how do you work" and not "what do you need from the digital workplace”. –  Be alert to process dysfunctions. Use them as opportunities to rethink how people work. •  Do not fall into the ROI game. –  Focus on examples, external or internal, that illustrate business value. •  Work out loud! Especially YOU the project team! 32
  • 33. Jane McConnell jane@netjmc.com Twitter: @netjmc www.netjmc.com www.digital-workplace-trends.com www.linkedin.com/in/netjmc Charter member of Change Agents Worldwide (www.changeagentsworldwide.com) Facilitator for IntraNetwork – work group of digital practitioners, Paris-based (www.intranetwork.fr) 33

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