Are You Listening? Building Relationships Thru Social Media Intelligence

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Are You Listening?
Building Relationships
Thru Social Media Intelligence
Everyone’s Saying Something
Photo via Associated Press
Turn the Megaphone Around
Photo via altermark: www.flickr.com/photos/altemark/337248947/
Use Your EarsBut Don’t Forget toOpen Your Mouth
Respond
Retweet
Reply
Reach out
Photo via floridapfe: www.flickr.com/photos/floridapfe/2165029667/sizes/l/
Watch Your Brand Vigilantly
Photo via mattimattila: www.flickr.com/photos/mattimattila/3299901660/
Your Social Media Listening Dashboard
Measure It!
Google Analytics
Facebook Insights
Flickr Pro Account
YouTube Insight
Search.twitter.com
BackTweets.com
Twitterholic.com
Twinfluence.com
Twitalyzer.com
Twittercounter.com
Photo via pinksherbet: http://www.flickr.com/photos/pinksherbet/3206805049/
Email: Chad.Norman@Blackbaud.com
Twitter: www.twitter.com/ChadNorman
GoGreenCharleston.org
Blackbaud.com/ChadNorman
Photo via hryckowian: www.flickr.com/photos/hryckowian/2602363529/