Are You Listening? Building Relationships  Thru Social Media Intelligence
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Are You Listening? Building Relationships Thru Social Media Intelligence

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From the social networking panel at 2009 Charleston Green Business Expo

From the social networking panel at 2009 Charleston Green Business Expo

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Transcript

  • 1. Are You Listening?
    Building Relationships
    Thru Social Media Intelligence
  • 2. Everyone’s Saying Something
    Photo via Associated Press
  • 3. Turn the Megaphone Around
    Photo via altermark: www.flickr.com/photos/altemark/337248947/
  • 4. Use Your EarsBut Don’t Forget toOpen Your Mouth
    Respond
    Retweet
    Reply
    Reach out
    Photo via floridapfe: www.flickr.com/photos/floridapfe/2165029667/sizes/l/
  • 5. Watch Your Brand Vigilantly
    Photo via mattimattila: www.flickr.com/photos/mattimattila/3299901660/
  • 6. Your Social Media Listening Dashboard
  • 7. Measure It!
    Google Analytics
    Facebook Insights
    Flickr Pro Account
    YouTube Insight
    Search.twitter.com
    BackTweets.com
    Twitterholic.com
    Twinfluence.com
    Twitalyzer.com
    Twittercounter.com
    Photo via pinksherbet: http://www.flickr.com/photos/pinksherbet/3206805049/
  • 8. Email: Chad.Norman@Blackbaud.com
    Twitter: www.twitter.com/ChadNorman
    GoGreenCharleston.org
    Blackbaud.com/ChadNorman
    Photo via hryckowian: www.flickr.com/photos/hryckowian/2602363529/