What Is A Managed It Services Provider

About Chad Grew up in Cobb County (Murdock Elementary, McClesky Middle & Lassiter High) Graduate of Kennesaw State University, B.S. in Psychology Loves to try anything that has a chance of killing me Has served on numerous boards in Cobb County Has been awarded the Psychology Alumnus of the year in 2003 and, more recently, was nominated for a Turknett Leadership Character Award.

About Carceron Founded in 2002 out of an apartment Most recommended IT consultant on LinkedIn.com (3rd most recommended in the nation). (www.linkedin.com/in/chadmassaker) Nationally Ranked in the MSP Top 100 (www.mspmentor.net) Two time winner of the Cobb County Chamber of Commerce Top 25 Small Business Award Winner of Cobb Chamber Business Community Involvement Award

Definition of Managed Services Provider (MSP) MSPs manage the networks of other businesses, generally for a flat fee. Carceron defines network management as: Accountability for all elements of the data network as if we were an on site IT manager. Note: Businesses can choose to manage only certain segments of their business, for example: workstations and not servers.

Services Every MSP Should Offer Unlimited Support (generally priced by the asset or by the user) Monitoring with Proactive Response Inventory & Asset Control Helpdesk System Fluent English Speaking Support Technicians

MSPs vs. One Man Shops The Issues MSPs 1-Man Shop Faster Response Time Faster Resolution Time Proactive Network Management Incentivized to Fix Problems as Fast as Possible Can Address Several Issues at Once Comes w/ Helpdesk System Comes w/ Network Management Software Comes w/ Anti-Virus Software Comes w/ Anti-Spyware Software

MSPs vs. In House IT Staff The Issues MSPs In-House IT Staff Takes Vacations & Sick Days Can Charge for Over Time Can Leave your Business for a Better Paying Job Broader Range of Skill Sets Saves Money on Employee Benefits Expenses Saves Money on Technician Equipment Incentivized to Fix Problems as Fast as Possible Can Address Several Issues at Once Cost 100-200% more than the other

Who Benefits Most from this Model? Professional Services Firms with 10+ People Cost justification is very easy for attorneys, CPAs and consultants that generally bill hundreds of dollars per hour. Medical Offices with 10+ People Cost justification is also very easy for this segment due to high billings per hour and the dependence on IT such as HIPAA compliance and EMRs. Other Businesses with 20+ People Examples: hospitality, manufacturing, distribution, construction, medical Businesses with in-House IT Staff Businesses that are downsizing IT staff due to the economy for cost savings

Breaking It Down Legal Offices of Dewey, Cheatham & Howe 25 Users/Desktops 2 Servers 1 Firewall 20 Blackberries 3.20 $______ per user, per day Should be within +/- $1

QUESTIONS? (10 min) How to get a hold of me: Chad Massaker 770-424-3393 x110 c.massaker@carceron.net

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What Is A Managed It Services Provider

by Chad Massaker on Feb 23, 2009

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What Is A Managed It Services Provider — Presentation Transcript