End To End Managed Services With Kaseya And Autotask

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End To End Managed Services With Kaseya And Autotask. How to increase the value you provide to your customers while decreasing your workload. This presentation is great for IT Service organizations looking to boost their productivity.

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  • Reminder slide to ask how many people in the audience are Kaseya and Autotask users. Also, how many have done the integration.
  • Links to Kaseya Data from within Autotask (Live Links) - Machine data - Ticket information
  • Automated Ticket Creation
  • Automated Device Discovery - Create Autotask products - Associate products with Autotask accounts
  • Here is a great optical illusionphoto taken of a Lufthansa 747-400 and a United Airlines 757-200 that were on simultaneous approaches to runways 28L and 28R at San Francisco (SFO). The separation requirement for flying parallel and simultaneous approaches is 225 meters (738 feet). These two aircraft are at a safe distance for the approaches they are each flying. Due to the Lufthansa 747 being three times larger than the 757 plane and being slightly behind , gives us this incredible optical illusion
  • An elementary school student pulled the fire alarm in his school and had to write a
  • End To End Managed Services With Kaseya And Autotask

    1. 1. End to End Managed ServicesKaseya and Autotask<br />Chad Gniffke<br />Sr. Product Marketing Manager - Kaseya<br />Twitter.com/chadgniffke<br />
    2. 2. I Love Chocolate<br />My momma always said, &quot;Life was like a box of chocolates. You never know what you&apos;re gonna get.&quot; <br />
    3. 3. My momma always said, “working on the help desk was like a box of chocolates. You never know what you&apos;re gonna get.&quot; <br />
    4. 4. A Show Of Hands?<br />
    5. 5. What is Kaseya?<br />End to End Managed Services with Kaseya & Autotask<br />
    6. 6. Kaseya IT Automation Platform<br />PC Remote Control/Remote Support<br />Patch Management<br />Computer Audit and Discovery<br />Remote Desktop Management<br />LAN and Windows Monitoring<br />Help Desk and Trouble Ticketing<br />Software Deployment & Systems Management<br />Network Policy Management<br />Backup and Disaster Recovery<br />Anti-Virus, Anti-Spyware and Rootkit Protection <br />Cross Platform Support (PC and MAC)<br />Machine &quot;Personality&quot; Management<br />Power Management (User State)<br />
    7. 7. Kaseya Network<br />Managed Location #1Mixed LAN<br />Macs<br />PCs<br />Managed Location #2Remote<br />Remote Admin<br />Task<br />Your Location<br />ManagedLocation #3Active DirectoryLAN<br />Task<br />
    8. 8. Is Kaseya Truly the Industry Leader?<br />End to End Managed Services with Kaseya & Autotask<br />
    9. 9. Global Market Leader in Managed Services Software<br />Started in 2000<br />
    10. 10. Global Market Leader in Managed Services Software<br />Global Footprint<br />
    11. 11. Global Market Leader in Managed Services Software<br />Over 3,500 Customers<br />
    12. 12. Global Market Leader in Managed Services Software<br />Over Half of the Top 100<br />
    13. 13. Global Market Leader in Managed Services Software<br />50% - Top 25 in Revenue<br />
    14. 14. Global Market Leader in Managed Services Software<br />75% - Top 25 in Growth<br />
    15. 15. Global Market Leader in Managed Services Software<br />50% - Top 25 in Endpoints<br />
    16. 16. Global Market Leader in Managed Services Software<br />No Debt<br />
    17. 17. Global Market Leader in Managed Services Software<br />Profitable<br />
    18. 18. Global Market Leader in Managed Services Software<br />No Masters But Our Customers<br />
    19. 19. What We Offer<br />Reduce The Hassle of IT<br />Monthly Recurring Revenue<br />You Host or We Host<br />Earning to grow rather than growing to earn<br />No debt, no outside investor <br />Ask other vendors what their vision is. Do they have outside investors who are dictating their vision?<br />
    20. 20. Executive Summary<br />“You can only improve something if you can measure it”. <br />- Somebody Important<br />
    21. 21. Why Are Companies Not Integrating Kaseya & Autotask?<br />End to End Managed Services with Kaseya & Autotask<br />
    22. 22. Integration – Why Not?<br />
    23. 23. What can you gain<br />by integratingboth products?<br />
    24. 24. Integration Benefits<br />
    25. 25. Integration Benefits<br />
    26. 26. Integration Benefits<br />
    27. 27. Integration Benefits<br />Save Time<br /><ul><li>Increase Data Integrity
    28. 28. Gain Financial Reward</li></li></ul><li>Success is a Process and Requires Insane Attention to the Details<br />End to End Managed Services with Kaseya & Autotask<br />
    29. 29. Be “The Toyota Way” <br />The 14 Principles of TPS (Toyota Product System)<br />#2. Create a continuous process flow to bring problems to the surface.<br />#5. Build a culture of stopping to fix problems, to get quality right the first time.<br />#6. Standardized tasks and processes are the foundation for continuous improvement and employee empowerment.<br />#8.  Use only reliable, thoroughly tested technology that serves your people and processes.<br />#14. Become a learning organization through relentless reflection (hansei) and continuous improvement (kaizen).<br />
    30. 30. Success Driven Alerts to Ticketing<br />Start with the Purple Cow<br />
    31. 31. Success Driven Alerts to Ticketing<br />Use Kaseya to self-heal first!<br />
    32. 32. Success Driven Alerts to Ticketing<br />Alert Should Be Obvious<br />
    33. 33. Eliminate false alarms<br />Should demand an action<br />Success Driven Alerts to Ticketing<br />
    34. 34. Establish Protocol<br />Run book & SLA<br />Success Driven Alerts to Ticketing<br />
    35. 35. Success Driven Alerts to Ticketing<br />Never stop digging<br />Never be satisfied<br />Continuous improvement (kaizen)<br />
    36. 36. Vince Plaza – Team Logic IT<br />TeamLogicIT, Vice President of IT<br />TeamLogicIT is headquartered in Mission Viejo, CA<br />Offering Managed Services since 2004<br />Managing 4,000+ Kaseya devices<br />Company website: www.teamlogicit.com<br />
    37. 37. Bret Jones – Polar Systems <br />PolarStar Network Services, Practice Manager<br />Polar Systems is located in Portland Oregon, 1981<br />Offering Managed Services since 2000<br />Managing 1000+ devices on Kaseya<br />Company Website: www.polarsystems.com<br />Managed Services Website: www.polarstarservices.com<br />
    38. 38. Curt Frierson – Safe Systems<br />Safe Systems, EVP, Technology & Education<br />Safe Systems is headquartered in Alpharetta, GA<br />Ongoing Managed Services since <br />Managing 12,000+ devices on Kaseya<br />Company Website: www.safesystems.com<br />
    39. 39. Kaseya to Autotask<br />Maximizing Efficiency with ServiceDesk<br />Presidential Ball Room A – 11:45<br />Lincoln D – 1:40PM<br />Add Ticket Email Service from Kaseya to Autotask<br />
    40. 40. Question and Answer<br />End to End Managed Services with Kaseya & Autotask<br />

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