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Hotel technology

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    Hotel technology Hotel technology Document Transcript

    • HOTEL INDIA TECHNOLOGY Enhancing customer experience and streamlining processes through next generation technologies International summit: 11 – 12 November 2010 Majorda Beach Resort, Goa, India Our exclusive speaker panel includes: Benefits of attending: Prakash Shukla, Senior Vice President Technology & • Network with senior executives from leading luxury hotel brands in India CIO, Taj Group of Hotels • Understand the latest next generation technologies and strategic security solutions Atul Gupta, Regional Director IT (India, Nepal & • Improve your communication through state-of-the- Bangladesh), Starwood Asia Pacific Hotels art networks • Hear expert opinion on streamlining operations and Ravish Jhala, Head of IT, Trident Mumbai aligning IT infrastructure • The latest case studies on maximising revenue and Ramnidhi Wasan, CEO, Citrus Hotels (Mirah Group) reducing costs • Explore latest trends in hotel technology Dhruba Raj Bhandari, IT Manager - South West Asia, • Learn how to enhance customer experience through Intercontinental Hotels Group innovative solutions For more information or to register – Tel: +971 4 364 2975 Fax: +971 4 363 1938 Email: enquiry@iqpc.ae www.hoteltechnologyindia.com Exhibitor: Media partners: Researched and developed by:
    • HOTEL INDIA Conference day one: TECHNOLOGY 11 November 2010 8:30 Registration, refreshments and networking Streamlining operations and improving efficiency through technology 9:00 Chair’s welcome and opening remarks 13:45 Effectively managing front and back office The role of technology in improving guest operations in the hotel industry experience • Getting more out of your property management systems 9:15 Enhancing guest experience through next generation • Implementing a centralised system to increase technologies visibility and transparency • Using CRM systems to improve customer loyalty, • Evaluating latest in-room entertainment solutions for a quality and service delivery superior guest experience T. Shivdas, Head of Information Systems and • Understanding guest needs better and personalising Technology, Ginger Hotels existing services 14:30 Discussing cost reduction methodologies through • Implementing intelligent services and electronic virtualisation concierges to cater to a guest’s individual preferences • Integrating cost-effective infrastructure without Prakash Shukla, Senior Vice President Technology & CIO, compromising on service and quality levels Taj Group of Hotels • Assessing the impact of virtualisation 10:00 Improving communication between the guest and • Optimising IT infrastructure through virtualisation the hotel implementation • Exploring innovative guest communication solutions so Vijay Saraswat, Head of IT, Radisson, Greater Noida that services can evolve with the guest’s needs 15:15 Afternoon break, networking and refreshments • Deploying an online portal to customise services and provide effective communication Discussing the importance of green IT in the hotel • Discussing the use of interactive TV to enhance guest industry communication 15:45 Exploring energy management systems in reducing Atul Gupta, Regional Director IT (India, Nepal & operating costs Bangladesh), Starwood Asia Pacific Hotels • Using technology to reduce power usage and carbon 10:45 Morning break, networking and refreshments foot prints in the Indian hotel industry 11:15 Implementing innovative technologies to take lobby • Effectively controlling temperatures and HVAC experience to a new level systems using infrared motion sensors • Integrating technology for recycling and meeting • Reviewing the use of check-in kiosks in a hotel’s lobby green compliance standards • Implementing an intuitive user interface to manage your Narasimha Das, General Manager – IT, Royal Orchid requirements Hotels • Improving interaction, connectivity and entertainment Change management in the hotel industry to within the lobby area improve internal communication Amandeep Sarna, General Manager – IT, JHM Interstate Hotels 16:30 Interactive discussion panel – change management 12:00 Interactive panel discussion: Hotel technology - how • Discussing change management methodologies to much is too much? increase the use of technology • Educating the organisation’s workforce on the • Using non-intrusive technology – striking a balance importance of new technologies between technology and guest experience • Effectively communicating with technology partners • Selecting the right technologies for different customer and being involved in the implementation stages requirements Narasimha Das, General Manager – IT, Royal Orchid • Q & A session on the role of technology in improving guest Hotels experience T. Shivdas, Head of Information Systems and Facilitated by: Technology, Ginger Hotels Ramnidhi Wasan, CEO, Citrus Hotels (Mirah Group) Vijay Saraswat, Head of IT, Radisson, Greater Noida 12:45 Lunch break and networking opportunity 17:15 End of conference day one For more information or to register – Tel: +971 4 364 2975 Email: enquiry@iqpc.ae
    • HOTEL INDIA Conference day two: TECHNOLOGY 12 November 2010 8:30 Registration, refreshments and networking 13:00 Lunch break and networking opportunity 9:00 Chair’s welcome and opening remarks Maximising revenue and reducing costs through Integrating physical and data security systems unified communications in hotels to enhance business continuity 9:10 Underlining the critical importance of physical security 14:00 Implementing intuitive, easy-to-use technology for solutions better connectivity • Deployment of combined security technologies for a fool • Seamlessly integrating voice, data and mobility proof safety system services to promote ubiquity • Effectively implementing systems to protect business operations • Overcoming challenges in unified communications and converged networks • Implementing effective and non-intrusive security technologies • Deploying energy-efficient wired and wireless Arvind Kochar, Head of Security, The Lalit Suri converged networks to reduce costs Hospitality Group Albert Raj, Head of IT, Aman Resorts 9:50 Overcoming key challenges in data security over hotel networks 14:40 Discussing the use of VoIP systems to reduce costs • Curbing fraud and cyber crime by working with the right • Achieving enhanced communication through technology partners and agencies deployment of VoIP systems • Preventing data loss by identifying key risk points • Optimising VoIP systems for better guest interaction • Analysing check points and gaining control of sensitive hotel data • Achieving global connectivity with internal lines Vipin Khandelwal, Head of IT, Shangri-la Hotels (New Delhi) C. G. Prasad, Head of IT, Premier Inn Hotels 10:30 Discussing the importance of PCI compliance in today’s technology environment 15:20 Afternoon break, networking and refreshments • Examining PCI compliance standards 15:50 Enabling a mobile workforce for ease of communication • Underlining the significance of complying with PCI standards • Discussing the benefits of deploying a mobile platform • Discussing methods to ensure PCI compliance • Improving Return on Investment (ROI) by Dhruba Raj Bhandari, IT Manager - South West Asia, Intercontinental Hotels Group implementing a mobile workforce 11:10 Morning break, networking and refreshments • Integrating infrared technology into the mobile platform Role of cloud computing in hotels Sandeep Kapoor, Head of IT, Crowne Plaza Delhi 11:40 Reviewing the benefits of a cloud computing model 16:30 Interactive discussion panel – examining the future of • Tapping the potential of cloud based computing in the hotel technology hotel industry • Managing costs through hosted solutions and shared • Driving innovation in hotel technology and preparing services for future technologies • Assessing privacy, security and compliance issues in cloud computing • Upgrading present scalable systems to make them future proof Ravish Jhala, Head of IT, Trident Mumbai Facilitated by: 12:20 Interactive discussion panel – relevance of a cloud based system in hotels • Feasibility of deploying a cloud computing model in the 17:10 Final comments from the chair and end of conference hospitality industry • Enhancing existing services using a cloud strategy Look out for: • Q & A on the role of cloud computing in hotels Ravish Jhala, Head of IT, Trident Mumbai Narasimha Das, General Manager – IT, Royal Orchid Hotels Dhruba Raj Bhandari, IT Manager – South West Asia, 19 - 22 September, 2010, Intercontinental Hotels Group Amwaj Rotana, Jumeirah Beach Residence, Dubai, UAE Vipin Khandelwal, Head of IT, Shangri-la Hotels (New Delhi) www.hoteltechnologyme.com For more information or to register – Fax: +971 4 363 1938 Email: enquiry@iqpc.ae
    • HOTEL INDIA Hear what delegates said about our previous Hotel Technology events: TECHNOLOGY “I would recommend that all levels of IT managers and directors IQPC is delighted to bring you Hotel Technology India, the latest attend this conference in the future” event in our global Hotel Technology series. Senior Vice President Information Technology, Atlantis, To sustain our growth and continue to attract overseas travellers to The Palm India, the hotel industry is exploring the latest customer-centric next generation technologies. “A key event for senior decision makers in this industry” Hotel Technology India will provide a platform to explore solutions Corporate Director - Information Technology, Layia Hospitality for the hotel industry to maximise revenue and enhance customer experience. The event will bring together experts from across the “The need for a specialised conference on technology in the globe to discuss new strategies and trends for implementing state- hospitality industry was long overdue . IQPC are to be of-the-art technologies. congratulated for having the foresight to stage such a conference particularly in the current climate. The conference Who will you network with at Hotel Technology agenda was first class and so was the caliber of the speakers. I found the event to be very educational and would be only be India? too happy to attend the event again in 2010” This is a must attend event for senior decision makers in the hotel industry. Job titles include: Managing Director, E Horner & Associates Chief Executive Officers “A great place to meet industry leaders in an intimate Managing Directors environment” Chief Operating Officers Chief Technical Officers Managing Director, Varis Energy Chief Information Officers Director, General Managers and Managers “This event provided vendors with an excellent platform to - Information Technology network and share knowledge” - Infrastructure VP Business Development, Ving Card - Operations - Communications “Great event, excellent speakers and good knowledge gain” - Systems Director of IT, Movenpick Hotels and Resorts Management “Excellent forum for information exchange and to keep up-to- Industry breakdown date about hotel technology challenges in the Middle East” CIO, Movenpick Hotels and Resorts Management Media partners: Hotels and resorts Government Tour operators Job title breakdown Sponsorship & exhibition opportunities: Only at Hotel Technology India will the highest-level decision makers attend in one place at one time. They will evaluate products and services and will look to short-list potential suppliers. Chief Technical Officers Director/ General Manager/ • Can you afford to miss out on this opportunity? Chief Information Officers Manager Systems Director/ General Manager/ Managing Directors • Do you have a product or service that our senior decision- Manager Information Technology Chief Executive Officers makers and influencers need? Director/ General Manager/ Chief Operating Officers We have a range of business development / marketing and Manager Infrastructure Minister for Tourism Director/ General Manager/ sales solutions that will be tailored to specifically deliver on your Minister for Communication and Manager Operations Information Technology business objectives. For more details, call +971 4 364 2975 or Director/ General Manager/ Director General email sponsorship@iqpc.ae Manager Communications For more information or to register - Fax: +971 4 363 1938 Email: enquiry@iqpc.ae www.hoteltechnologyindia.com
    • 4 WAYS TO REGISTER HOTEL International summit: Online: www.hoteltechnologyindia.com Email: enquiry@iqpc.ae INDIA Phone: +971 4 364 2975 Fax: +971 4 363 1938 11 - 12 November 2010 TECHNOLOGY Venue: TEAM DISCOUNTS Team discounts available on request. Call +971 4 364 2975 for more information. VENUE & ACCOMMODATION Majorda Beach Resort, Venue: Goa, India Registration form Majorda Beach Resort Majorda, Salcette, Goa-403713 Tel: +91-832-668-1111 / +91-832-288-1111 to 1113 Fax: +91-832-288-1124 / +91-832-288-1121 Email: resv@majordabeachresortgoa.com Web: www.majordabeachresort.com VENUE & ACCOMMODATION Hotel and travel costs are not included in the registration fee. For assistance in your travel and accommodation requirements, please refer to details below: Room Reservation Special / corporate rate for room accommodation is available in the hotel. You may contact the hotel directly as per the details above quoting IQPC India Private Limited or the name of the conference. Flight Reservation Event Code: 18138.003 Contact Anuj Sachdev or Charo Marie at SNTTA Travel & Tours LLC CONFERENCE PRICES Dubai. E- mail: iqpc@snttadubai.com For organizations based in India Tel: +971 4 2829000 Fax: +971 4 2829988 Book and pay before 15 August 2010 and save upto US $100 www.sntta.com Please book at the earliest for your convenience. Conference package Price before 15 August 2010 Price after 15 August 2010 CONFERENCE DOCUMENTATION Conference only (Save US $50) US $499 US $449 If you cannot make the dates you can still access all of the presentations delivered throughout the conference days for just US $450, post event. For organizations based outside of India Contact us on +971 4 364 2975 for further details. Book and pay before 15 August and save up tp US $200 “CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY” which replaces “CANCELLATION & SUBSTITUTIONS” Conference package Price before 15 August 2010 Price after 15 August 2010 TERMS AND CONDITIONS: Replace all sections of the terms and conditions with the following: Conference only (Save US $100) US $999 US $899 IQPC India Private Limited Standard (IQPC) Terms and Conditions PAYMENT : Prices are exclusive of tax. 10.3% service tax will be added to the advertised price upon registration. • Payment is due in full at the time of registration and includes lunches, PRIORITY BOOKING FORM / DELEGATE DETAILS refreshments and detailed conference materials. • Your registration will not be confirmed until payment is received and may be subject to cancellation. • If a booking is received 10 working days before the conference a credit DELEGATE card number will be required to confirm your place, likewise if full payment has not been received before the conference date. DISCOUNTS • All 'Early Bird' Discounts require payment at time of registration and before the cut-off date in order to receive any discount. • Any other discounts offered by IQPC (including team discounts) must also require payment at the time of registration. • All discount offers cannot be combined with any other offer. CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY • You may substitute delegates at any time by providing reasonable advance notice to IQPC. • For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be We also accept payment by the following methods: issued for any cancellations occurring within seven (7) days (inclusive) of the conference. • In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. • In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Cheque / Bank Draft: Made payable to IQPC India Private Limited • Except as specified above, no credits will be issued for cancellations. By Direct Transfer: Please quote 18138.003 with remittance advice There are no refunds given under any circumstances. • IQPC is not responsible for any loss or damage as a result of a Bank Name: HSBC BANK Gurgaon Account number: 054-360565-001 substitution, alteration or cancellation/postponement of an event. IQPC Account Name: IQPC India Private Limited Swift Code: HSBC INBB IFSC CODE: HSBC0110005 shall assume no liability whatsoever in the event this conference is Intermediary USD Bank details. Please remit by SWIFT MT103 cancelled, rescheduled or postponed due to a fortuitous event, Act of God, For further credit to IQPC India Private Limited; Account number: 054-360565-001 with HSBC India (Swift – HSBCINBB) unforeseen occurrence or any other event that renders performance of through HSBC Mumbai’s account no.000-04417-2 with HSBC Bank USA New York. this conference impracticable, illegal or impossible. For purposes of this HSBC BANK USA, New York Chips Code : 302755, HSBC BANK USA, New York Swift code: MRMDUS33 clause, a fortuitous event shall include, but not be limited to: war, fire, labor HSBC BANK USA, New York ABA Routing Number: 021-001-088 strike, extreme weather or other emergency. PROGRAMME CHANGES Please tick the appropriate box if you would like to pay by one of these methods and our customer services team will contact you directly to finalise the payment • Please note that speakers and topics were confirmed at the time of publishing; however, circumstances beyond the control of the organisers PAYMENT TERMS may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the Payment is due upon receipt of invoice. Bookings received within 10 working days of the conference require a advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible. credit card number to confirm your place. Payment prior to the event is mandatory for attendance. All bookings YOUR DETAILS gaining the early bird discount must be paid before the early bird date, otherwise the full rate will be applied • Please email our database manager at enquiry@iqpc.ae and inform and charged. In these instances payment of the full amount will be required before entry to the event. him/her of any incorrect details which will be amended accordingly.