successful interviews
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  • 1. Tips and tricks
  • 2. What are we looking to get? Some money? Big money?
  • 3. Be on targetYou are there to get the job, so focus!
  • 4. Content Introduction/The essentials of success What to expect on a full English interview Tips and Tricks The most important trait Three common deadly mistakes Dress for success Open questions/feedback/Q&A Frame for discussion on what works best
  • 5. The Essentials Get ready to talk about  Past employment history  Expectations from the job (past and future)  Strengths and weaknesses (Identify both) Always concentrate on  The Interviewer and not the surroundings  The information given  The reason that drove you to the interview See handout A
  • 6. The MOST important trait Self-Confidence See handout B
  • 7. Three common deadly mistakesmade in job interviews Poor non-verbal communication image Poor verbal communication skills Not asking questions See handout C
  • 8. Dress to impressAlways wear something conservative and proper See handout D
  • 9. The right Attire but not the right attitude
  • 10. Feedback
  • 11. Job Opportunities Cap Gemini  Deduction Analyst  Collector Transactel  Customer Service Representative Officient  Telemarketing Genpact  Customer Service Representative
  • 12. Cap Gemini (General Information) Salary: expectation has to be < Q 4,000 Schedules: 6:00 am – 3:00 pm/7:00 am – 4:00 pm/8:00 am – 5:00 pm Training (7 weeks)  5 weeks of training fully paid + 2 weeks of shadowing Other benefits:  Training and operations on our most modern site  Excellent growth opportunities  Discounts on many commercial stores/restaurants  Medical insurance  Cell Phone corporate plan  Credit card  On site medical services
  • 13. Cap Gemini (Deduction Analyst) Positions available: 6 for September 14th Job description:  Profile This person would be responsible for:  English level: 85% Resolving outstanding customer deductions,  Education: 2nd year of any degree at any communicating with the sales force regarding university any customer deductions that have not been  Salary expectations: under Q 4,000.00 approved, communicating with the customer  The ability to follow instructions and pay in requesting repayments on denied deductions. Assisting with cash posting, when attention to details needed and assisting the A/R Supervisor when  A high degree of motivation and initiative needed.  The ability to work under stressful conditions  Team Player and fast learning skills
  • 14. Cap Gemini (Collections) Positions available: 13 for September 14th Key Areas of Responsibility:  Profile Managing customers portfolio assigned to  Excellent Customer Service skills individual by:  Very good knowledge of English – both  contacting customers (primarily via phone, e-mails, spoken and written faxes)  interaction with Customer Service and Credit Teams  Attention to detail and proactive approach and resolving requests from internal departments  Able to work under pressure  analyzing customers’ accounts (SAP, Excel)  providing excellent customer service to clients  Good numeracy skills Demonstrating wide and detailed knowledge of  Team player processes and procedures; making sure  Computer literate (Excel and Word) procedures are being understood and followed by  Ambitious, focused on results other team members Supporting other collectors in complex issues,  Influencing and negotiation skills working closely with others to add value to the process  Desirable: Supporting Team Leader to ensure the team  College degree or progress toward degree achieves targets to maximise productivity, quality, service standards and improve efficiency  Knowledge of accounting and finance Performing training within existing team and for environment new team members  Knowledge of SAP Maintaining proactive working attitude towards the client
  • 15. Transactel (General Information) Salary: Q3,750 + Q800 performance bonus Training (3-4 weeks)  CC (August 17th): 8am-6pm, mon-thu, 8am-5pm, fr., Centro Comercial Pradera Building Zona 10 (On top of San Martin, 4th level) Other benefits:  Training and operations on our most modern site  Excellent growth opportunities since these are our first ramp up classes  Discounts on many commercial stores/restaurants  Life insurance  Medical insurance  Cell Phone corporate plan  Credit card  On site medical services  Transportation (Paid)  Parking space (Paid)
  • 16. Transactel (CAM-CSR) Positions available: 22 for August 17th Responsibilities:  Profile: CAM agents will perform a variety of tasks, including but not  Current experience as a TI Call centre employee limited to the following:  A related post-secondary education or equivalent Greet Clients in a courteous, friendly, and professional manner experience using the procedures described by the client  Experience and/or knowledge of a customer service Listen attentively to Client needs and concerns and demonstrate environment empathy  Excellent customer service and problem-solving skills Clarify client requirements and probe for and confirm  A positive, friendly attitude understanding of requirements or problem  Strong negotiating and decision making skills Resolve Client requirements through first contact resolution  Ability to learn and share information with others  Ability to work independently with a minimum of Confirm Client understanding of the solution and provide additional Client education as needed supervision in a fast-paced environment, while effectively managing multiple tasks Effectively transfer misdirected Client requests to an appropriate party  Must demonstrate a willingness to adhere to schedule policies and procedures. Contribute ideas on ways to resolve problems to better serve the  Embracing change. Client and improve productivity  Assets: Update Client records and follow guidelines for maintaining  1-2 years experience in Accounts Receivable and/or Client follow up and next step in collection process Services within a large call centre Maintain broad knowledge of products, pricing, promotions,  Experience with an outbound dialer procedures, and other important issues through management communications, team meetings, focus groups, formal training,  Experience in a Windows environment and Habitat (among other tools)  Experience in any sales or customer service role (e.g. retail, call centre)
  • 17. Transactel (CAM-CSR) Positions available: 22 for August 17th Training: 8 AM to 6 PM MON to THU and 8 AM to 5 PM FRI SAT and SUN OFF OJT / PGU: 8 AM to 6 PM MON to THU and 8 AM to 5 PM FRI SAT and SUN OFF Production: 3 agents - 11 AM to 9 PM MON to THU and 12 PM to 9 PM FRI 3 agents - 9 AM to 7 PM TUE to FRI and 8 AM to 5 PM SAT 16 agents - 10 AM to 8 PM TUE to FRI and 8 AM to 5 PM SAT
  • 18. Transactel (CC-CSR) Positions available: 18 for August 17th Responsibilities:  Profile: CSRs shall perform a variety of tasks, including but not limited  12 years of formal education or equivalent to the following: Greet Clients in a courteous, friendly, and professional manner  Knowledge of basic computer operations using the procedures described by the client  Willingness to rotate shifts, as needed Listen attentively to Client needs and concerns and demonstrate empathy  Courteous with strong customer service orientation Clarify client requirements and probe for and confirm understanding of requirements or problem  Dependable with attention to detail Resolve Client requirements through first contact resolution  Good listening and speaking skills Confirm Client understanding of the solution and provide additional Client education as needed  Willingness to learn Effectively transfer misdirected Client requests to an appropriate party  Good sales skills Contribute ideas on ways to resolve problems to better serve the  Fluency in English Client and improve productivity Update Client records  Ability to multitask  Maintain broad knowledge of products, pricing, promotions,  Strong problem solving/troubleshooting skills procedures, and other important issues through management communications, team meetings, focus groups, formal training, and Habitat (among other tools)  Existing/active TI/Transactel team member  Wireless or Telecom experience preferred
  • 19. Transactel (CC-CSR) Positions available: 18 for August 17th Training: 12 PM to 10 PM MON to THU and 12 PM to 9 PM FRI SAT and SUN OFF OJT / PGU: 12 PM to 10 PM MON to THU and 12 PM to 9 PM FRI SAT and SUN OFF Production: 18 agents - 12 PM to 10 PM MON to SUN (1-2 Days OFF, don’t know which ones)
  • 20. Officient (General Information) Salary: Q4,000 + commission Training (2 weeks) – fully paid Other benefits:  Training and operations on our most modern site  Excellent growth opportunities since these are our first ramp up classes  Parking space (Paid)
  • 21. Officient (Telemarketing) Positions available: ??? Job Description:  Knowledge, Skill, and Abilities: This position is responsible for selling and/or providing  Knowledge of sales and customer service processes. customer service on behalf of Vendor and its Online Green  Must be a good listener, enthusiastic, energetic, and creative as it Directories. Establish and builds positive relationships relates to resolving customer issues. with company’s Online Green Directories.  Ability to function in a rapidly changing and evolving work environment. Essential Job Functions:  Must be able to type at least 30 words per minute. Abide by all Company and Divisional procedures and  Must be able handle multiple priorities simultaneously. policies.  Ability to build productive business relationships with peers and Work collaboratively with other TSRs and Vendor customers. management to meet evolving company and Online Green  Must develop and display good decision making skills as it Directories objectives. relates to thinking on one’s feet. Exhibit a positive attitude and professional demeanor at all times.  Education and Experience: Demonstrate maturity, integrity and character in relationships with all colleagues, customers and  Strong conversational English, verbal and written prospective customers. communication skills REQUIRED. Attend meetings, training sessions, and product  Preferred college degree in Business, Marketing or related introductions. area preferred. Commensurate work experience considered Perform other miscellaneous duties as assigned by but not required. management.  Selling and/or customer service experience.  Understanding of US business culture preferred.  Understanding of US Geography and Demographics preferred.  Some prior experience working with computers and experience with Microsoft Windows and use of the Internet.
  • 22. Genpact (General Information) Salary: Q3,200 (Q 3,400) + performance bonus Training (2 weeks) – fully paid Other benefits:  Training and operations on our most modern site  Excellent growth opportunities (assured after 6 months)  Parking space (Paid)  Night Transportation  Medical Insurance (after 2 months)  Life insurance (after 1 year)  Study support (after 1 year)  Referral program  Nurse on-site  Cafeteria on-site
  • 23. Genpact (General Information)Candidates that can’t be hired: Illegal US residents Underage citizens (we hire 18 years or above) People without a NIT, Cedula, or High school diploma People with police or criminal records People that cannot open a bank account (especially in BAC) People that have been fired in the last 5 years due to attendance/performance People that have worked for GE or GE Money affiliates People that are not willing to conduct a background check and drug screen test
  • 24. Genpact (Customer Service Rep.) Positions available: 120 for September 1st Job Description:  Educational Qualifications The Customer Service Representative does interact with Desired: customers to provide and process information in response to inquiries, concerns and requests about products and services .  High school diploma, general Duties/Responsibilities: education degree or equivalent respond promptly to customer inquiries handle deal directly with customers either by telephone,  knowledge of customer service electronically or face to face and resolve customer complaints principles and practices obtain and evaluate all relevant information to handle inquiries and complaints  knowledge of relevant computer perform customer verifications process orders, forms, applications and requests applications direct requests and unresolved issues to the designated resource manage customers accounts  ability to type keep records of customer interactions and transactions record details of inquiries, comments and complaints  knowledge of administrative record details of actions taken manage administration procedures communicate and coordinate with internal departments follow up on customer interactions  numeric, oral and written language applications  product knowledge
  • 25. Thank you for your attention!!!