Handling conflict

189 views
145 views

Published on

Magnament Conflict II

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
189
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Handling conflict

  1. 1. HANDLING CONFLICT
  2. 2. 1. Use “I” statements2. Be assertive, not aggressive3. Speak calmly, coolly and rationally4. Avoid blaming5. Create an atmosphere of healing6. Be willing to forgive
  3. 3. 7. Be willing to forget8. Be honest9. Focus on feelings rather than on content10. Show respect for yourself and for others11. Be willing to apologize or admit a mistake12. Be willing to compromise

×