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Handling conflict

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Magnament Conflict II

Magnament Conflict II


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  • 1. HANDLING CONFLICT
  • 2. 1. Use “I” statements2. Be assertive, not aggressive3. Speak calmly, coolly and rationally4. Avoid blaming5. Create an atmosphere of healing6. Be willing to forgive
  • 3. 7. Be willing to forget8. Be honest9. Focus on feelings rather than on content10. Show respect for yourself and for others11. Be willing to apologize or admit a mistake12. Be willing to compromise