Forchu Teck Web Hosting Solutions Profile


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Forchu Teck Web Hosting Solutions Profile

  1. 1. IsecureHost: Hosting Division of ForchuTeck Consulting™ is a Division of ForchuTeck Consulting a customer oriented web hosting company that provides premium quality hosting solutions to customers in over 78 countries.™ has enjoyed phenomenal growth due to the incredible word of mouth referral from our satisfied customers. Our solutions challenge the norm, setting new standards for web hosting and customer care. In addition to producing the world's first virtual hosting control panel software, our next-generation hosting infrastructure delivers the industry's most reliable and scalable solutions, all backed by a dedicated team of technical experts providing responsive, personalized support. Serving both large and small business customers, our web site solutions have been proven again and again in demanding real-world environments. Our world-class data centers, unmatched customer service and feature-packed services have earned us the reputation as the premier provider of web hosting solutions to customers around the world. Control Panel Introducing the all new Control Panel, the amazing online site management tool which allows you to master your online web space and makes the technical aspects of running your site simple and seamless. Through the power of this online software you can create e-mail accounts, 404 error pages, sub-domains, mailing lists, and much more. You can also manage your account profile, users, passwords, FTP accounts, files and directories, visitor statistics, and more. Plus even more features for advanced users including databases, handlers, and cron jobs. Simply put, it is the industry's most powerful web-based site management tool! There is no competition. Never before has controlling your website been this easy, yet intuitive! 1
  2. 2. Benefits: Add/Remove Email Accounts, Aliases, Forwarders, Auto responders o Setup FTP, Sub-domains, SSL, Chatrooms, CGI scripts o Monitor Resources (disk space, bandwidth) o Real-time Account Statistics and Graphical Site Statistics o MySQL Database Management Interface o Password Protect Directories, 404 Error Pages, Modify MIME Types o Start a Telnet session, Access WebMail, View Active FTP Sessions o Manage, Upload, Download, Delete Files o All accounts receive value added tools and web programs available at no extra cost. Simply login to your control panel, click on (Fantastico™ or Addon Scripts) and select the web based script/program you want to install. Within seconds our script will configure everything for you. It can't get any easier than that! With over 110+ pre-installed programs, we have one of the largest collection of 1-click install apps available! How can Isecurehost guarantee this reliability/uptime? The strength of our infrastructure and support systems makes it possible for Isecurehost to offer an industry-leading 99.5% Guaranteed Uptime policy, 2
  3. 3. covering all Web sites hosted on our servers. Subject to the terms of the Guaranteed Uptime policy ('SLA'), a customer's Web site will be up and available at least 99.5% of the time in any given calendar month, or the customer will receive a credit towards his or her next month's Web hosting services, Our Guarantee In the event that your web site is not available for more than 99.5% within a month, Isecurehost˜ credit the following month's service will fee according to the chart to the left. The domain name being credited must still be active on our systems during the month following the downtime to receive credit. Maximum credit shall not exceed the basic monthly service charge for the affected month. Credit can only be applied to services for the specific domain name that experienced the downtime and does not have a cash value. How do you maintain a good uptime record? Our servers all have what we like to call watchdogs, if any vital server component such as e -mail, apache, excessive cpu load, or a hardware failure we will automatically receive notification via pager with server ID every 5 minutes until the problem is fixed. This system has allowed us to quickly correct problems that may go unnoticed for long periods of time, it also gives us peace of mind knowing that we can meet and exceed our 99.5% uptime guarantee. Monitored Port details Isecurehost web servers - HTTP - checked every 5 min. Status Resp. time Location Status Ping Loss Min Avg Max (ms.) Los Angeles, CA OK 249.9050 0.00% 80.83 81.09 81.95 3
  4. 4. Houston, TX OK 129.5190 0.00% 37.92 39.07 42.99 Dusseldorf, Germany OK 303.8590 0.00% 98.48 98.71 98.94 London, UK OK 262.2630 0.00% 85.03 85.37 86.19 Uptime Statistics these are the Uptime Statistics for the time this port is being monitored Location Total Checks Fails Average resp.time(ms.) Uptime % Los Angeles, CA 30374 0 266.7596 100.0000 % Houston, TX 30356 0 126.8163 100.0000 % Dusseldorf, Germany 24957 0 307.6120 100.0000 % London, UK 30357 0 282.9643 100.0000 % Total 116044 0 246.1294 100.0000 % This month uptime Uptime Statistics for the current month. Location Total Checks Fails Average resp.time(ms.) Uptime % Los Angeles, CA 1554 0 307.8338 100.0000 % 4
  5. 5. Houston, TX 1553 0 128.7059 100.0000 % Dusseldorf, Germany 1554 0 304.2971 100.0000 % London, UK 1554 0 308.5318 100.0000 % Total 6215 0 262.4025 100.0000 % Testimonials I got my questions answered extremely quickly, and my problem was well-explained. I was also able to have my problem fixed from the ticket, instead of having to go through a bunch of other places. Overall, I am very impressed by the high quality service I have received.quot; - Dianne Farnham quot;You guys are the best. Everything is in order and working great!quot; - Jason Cummins quot;I was aided by both Jase & James. Between them I had the issue resolved overnight (I started late!) - THANKS!!! I am always impressed with your support.quot; - Scott Martin quot;You always give me quick, friendly and helpful answers. I definitely don't plan to change to any other hosting provider: I've always been really happy with your service.quot; - David Nelson (david @ quot;My friend has a web hosting account through you guys and i heard what a great service and business you run.quot; - ROCKSMACK @ 5
  6. 6. quot;I already have a domain, and I just renewed it with them so I don't need you guys to do this part of it. Thanks for the great service though. I love my hosting options and capabilities even on this starter plan.quot; - Steve M. quot;Finally! A company that really delivers what they promise! Just a short note to let you know that our IT department is very impressed with your customer service, attention to detail, professionalism, and your connection speeds. I now have confidence that we can deliver what we have promised our clients because of your support. Keep up the fantastic work!quot; - Tim Smallwood quot;I have never had a better web host! There are obviously many companies out there who could take a few lessons on pricing, customer support, and Web page design.quot; - Alain Meyer Why Choose Isecurehost Choosing a host for your web site can be a frustrating process. Naturally, you're looking for a host that combines all of the right features for the right price. You're looking for a host that respects you as a person, and will do everything possible to make you happy. There's a million hosts out there... why should you choose us? Here are the key reasons for choosing Isecurehost: Commitment to customer satisfaction. Our number one goal is customer satisfaction. Our team works together to make that possible. Whether it's walking you through a domain transfer or account setup, or troubleshooting a difficult CGI script, we'll do what it takes to keep you happy. We offer a complete online Knowledge Base, documenting just about everything we offer. If you can't find it there, our Customer Care team would be more than happy to help you. In addition, if you ever encounter unsatisfactory customer service, please voice your complaints to our group supervisor. We will always strive for the betterment of our primary goal: true customer satisfaction. We understand that our true concern 6
  7. 7. for our clients is something that competitors are lacking. Full Control. You can manage all aspects of your account 24 hours a day, 7 days a week. By the click of a mouse, you can administer your disk storage, email accounts, directories, cgi-bin, and all the special features that we offer you. Some of such special features include your resource meter and site statistics. You can even add additional features to your account instantaneously, as you need them. You will never have to wait for us to add things like additional email accounts, mailing lists, hit counters, or even additional sub-domains! Feature-rich hosting for a sensible price. We don't claim to be the cheapest host around, and we know we're not. However, we believe you get what you pay for. All of our accounts come with a generous list of standard features, along with almost infinite expandability, and service from our fast, caring, and professional Customer Care team. Fast setup and considerate billing. We accept any credit or check card with the VISA, MasterCard, Discover, or American Express logo. Using our secure server, you can submit your confidential billing information to us without having to worry about your details going astray. We use tried and true technologies, along with added security measures, to keep your data safe. When you sign up, your account will be created within the same day, allowing you to work right away (barring any financial issues). We send you prompt notices for successful billing on your card, when credit card is near expiration and as new orders are made -- all to make billing as painless as possible for you. Low-Site: Server ratio. With high performance servers and a low site-to-server ratio, your site will load fast even during peak usage. Connectivity. Our servers are connected to multiple Internet backbones, ensuring that our servers are in close proximity to you and your visitors. Because we are connected directly to one of the largest backbones, your website will always be available and fast for visitors to visit. Reliable. All our servers and the components that make up our network are monitored 24 hours a day, 365 days a year. In the event of an unscheduled outage, be it a component failure, software crash or 7
  8. 8. connectivity disruption, our monitoring system will immediately notify an engineer. At the same time our systems will attempt to fix the problem automatically, be it diverting our connectivity over a redundant circuit or restarting a failed service. This pro-active monitoring allows us not only to promise our customers up-time, but to also deliver on this promise. Reliability doesn't stop there. We understand that it is crucial to only use reliable and scaleable hardware which is why we only use the highest quality servers for all Web and e-mail serving. Our network uptime has constantly been above the industry margin with an aggregate monthly availability of 99.998%. Speed. All of our Web and e-mail servers utilize Intel® processing power and reliable, fast hard drives for optimal performance. All Web servers are specifically configured for Web hosting and interactive application performance and all data is carried over our switched 100Mb internal network and delivered by Cisco® routers to the Internet via redundant connectivity. Guarantee of Satisfaction. Our web hosting packages are provided on superior quality servers. In fact, we're so confident of the quality of our packages, we offer a 14- day money back guarantee on all hosting purchases! On top of this we guarantee 99.5% uptime, if your server goes down we'll be glad to credit you. Honesty. We have no hidden charges whatsoever - what you see is what you pay. You should be aware of very cheap or free services provided by other websites; chances are there will be some untold hidden costs somewhere. Web space in particular could come with pop-up adverts and the hosting company's own banners - not ideal for the professional website you're looking for! Free Professional Search Engine Submission. What good is your site if no one can find you? More than 95% of Internet Users use Search Engines and Directories to find what they're looking for on the web. Your web site will not show up on Search Engine and Directory query results if it isn't registered with them. With our free submission offer we will professionally submit your site to the major search engines for free. Lucrative affiliate and reseller programs. People feel comfortable sending their friends, family, and clients to us because they know that we will not only meet, but exceed their 8
  9. 9. expectations. Why not earn money at the same time? With an affiliate program that offers high income from every sale, and a reseller program designed with the reseller in mind. It just makes sense. Added Features. Besides our industry leading control panel, we offer a variety of features to help your site thrive. We run a web-based e-mail client, which allows you to check any Isecurehost™ e-mail account from anywhere in the world. We offer full telnet and ssh access, and virtually unrestricted command line use. We also run a web interface for MySQL databases, for those who don't wish to learn technical commands. We're ready to adapt to meet your needs. Just let us know. Support Overview One of the greatest benefits of hosting with™ is the fact that support is our #1 priority. There is ONE reason that over 65% of our clients are REFERRED by a current™ client - Our support is simply better. Our friendly Customer Care team is comprised of highly-skilled and knowledgeable individuals who share the common role of network engineer and support representative. They have the skills, experience and expertise to be able to provide service above and beyond that expected by any of our clients. Personal Customer Care • Find out why customers love! Learn how we've implemented new customer service practices which result in unmatched customer service! Customer Support Center KBase/FAQs You will find hosting documentation, If you've got a question, you may want interactive video tutorials, guides and more! to see our massive knowledge base 9
  10. 10. Everything you need to know regarding and frequently asked questions page your web hosting service is right here! for an answer! Help Desk (Open/Track Tickets) Network Status & Announcements If you need help here's the place to do it! View the status of our network and Send us a support ticket and get help servers. If you're having problems immediately! Our staff is standing by to accessing your site, checking mail or assist you, 24 hrs per day, 7 days per using various services it's a good idea week. to check this page. Service Forms Customer Account Login Use these forms to upgrade/downgrade Use the above link to access your accounts, order SSL certificates, park or control panel, webmail, web host point domain names, add DNS name manager (resellers), and billing servers, cancel accounts, update credit module. card details and more. At™, we are striving to take customer service to a higher level. From the minute you sign up to our services you'll feel completely at ease with our personal, friendly customer care service. We understand your needs and that dealing with support crews should be a pleasant experience -- not the hair-raising, stressful nightmare that many people go through with other providers. We are well known for having a fast, friendly, and caring support team. We strive to make every support experience as gratifying as possible. If you're not satisfied, we'll do everything we can to resolve the situation. Great customer care isn't just a dream -- it's a reality at™ Why Isecurehost Award Winning Support Makes The Difference: 1. Responsive support team & same day response guarantee Is your current host taking days to return your tech support requests? We guarantee to reply to each and every tech support ticket on the same day. Our average response time is usually within minutes. 2. 24/7 monitoring station servers are monitored around the clock by 5 different systems at 4 remote locations around the world. If any service fails or issues warnings, our technicians are notified immediately. We have monitoring stations in Germany, Australia, United States and the UK. By utilizing a global station of monitoring stations we are able to respond diligently to issues that may be affecting that region. 10
  11. 11. 3. Direct contact with the Supervisor If in the RARE case you are not satisfied with the way a support technician has handled your support ticket, you will be able to directly contact the supervisor who will look at your case and resolve your issue. The supervisor is employed to ensure the support team is continually upholding excellent customer service standards. 4. Online Manual Packed With Immediate Assistance Our Online Manual is the best in the business and can provide you with answers to 95% of all questions you may have. 5. Support is our number one priority it’s that simple, support is our number one priority. 6. State of the art tech support ticketing system Open a tech support ticket via an online, easy to use form... then you are emailed your ticket number. Out technicians view your ticket and fix or answer the problem, and then notify you when completed. 11
  12. 12. Isecurehost Web Hosting Features ACCOUNT BENEFITS Disk Space 500 MB (allows for thousands of web pages) Monthly Bandwidth (allows for millions of visitors) 5,000 GB MySQL Databases Unlimited eMail Accounts Unlimited FTP Accounts Unlimited Sub-Domains Unlimited Static IP Standard STATE-OF-THE-ART TECHNOLOGY Enterprise Web Hosting is powered by cutting-edge technologies -- providing you with consistent, ultra-fast website speeds. quot;The servers are not overloaded and have enough available resources.quot; Here's What's Inside Your Server: • Dual Intel Xeon Quad-Core 2.33 GHz Processors • 16 GB Kingston DDR2-667 ECC Fully Buffered RAM • 3Ware 9690SA Raid-10 Controller with Battery Backup • Seagate Barracuda ES (Enterprise Storage) Hard Drives Shop around... Try to find another hosting plan using a more powerful server, shared by fewer clients. 12
  13. 13. quot;BREATH-TAKINGquot; TECH-SUPPORT You'll never be alone! You'll enjoy unlimited FREE access to Isecurehost caring team of experienced professionals. AVAILABILITY: Technical support is available 24 hours a day, 7 days a week, every day of the year -- including holidays. SPEED: You'll come to expect an initial response from technical support in seven minutes or less. QUALITY: quot;Breath-takingquot; is how one client defined it; go read what other clients have said... QUALITY ASSURANCE 99.95% Uptime Guarantee Included UPS System (Battery Backups) Included ACCOUNT MANAGEMENT -cPanel (The most popular control panel) Included -Language Control 23 languages Included -Theme Control 14 themes Included -Web File Manager Included -Backup Protection Included -Custom Error Pages Included -Custom MIME Types Included -Custom Apache Handlers Included -Password Protect Folders Included -IP Deny Manager Included -MS FrontPage Extensions Included 13
  14. 14. -Manage Redirects Included -Cron Jobs Included -Latest Visitor Statistics Included -Detailed Access Logs Included -Detailed Error Logs Included DATABASES -MySQL 5.0+ Included -PHPMyAdmin Included INTEGRATION -Fantastico Auto-Installer Included -PHP -- fully loaded with popular modules! Included -Perl (with ability to install ANY perl module) Included -Flash Included -Dreamweaver Compatible Included -FrontPage Compatible Included -FTP Access Included -HTML Web-Editor Included -Audio & Video Streaming Included EMAIL FEATURES -POP3 Mail Included 14
  15. 15. -SMTP Mail Included -IMAP Mail Included -Secure Email Included -Email Aliases Unlimited Included -Email Forwarders Unlimited Included -Email Auto-Responders Unlimited Included -Horde Web Mail Included -Squirrel Mail Web Mail Included -SPF Record Included -2-Stage Spam Filtering Spamhaus Included -Custom Spam Filters Included E-COMMERCE Merchant Account Included -OS Commerce Shopping Cart Included -Cube Cart Shopping Cart Included -Zen Cart Shopping Cart Included -Agora Shopping Cart Included -https:// 128bit SSL Included 15
  16. 16. Fantastico De Luxe Auto-Installer Instantly install applications... BY CLICKING A BUTTON! You can install the most popular website applications without having to hire a webmaster or wasting hours of your day. Beginners will love the simplicity and seasoned veterans will appreciate the time-savings of automated installation. • Blogs • Portals/Content Management Systems • Customer Support Solutions • Discussion Boards/Community Forums • E-Commerce Shopping Carts • Guestbook • Billing Systems • Image/Photo Galleries • Mailing Lists • Polls/Surveys • Project Management Suites • Website Builders • Wiki Communities 16
  17. 17. No Risk: 110% Money Back Guarantee 17