2 a mark hallam


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2 a mark hallam

  1. 1. Charity Finance GroupIT Conference 6 March 2012Strategy for the IT FDMark HallamFinance & Information Systems DirectorRNLI
  2. 2. The RNLI’s IT FDThe non technical, technical IT expert onthe RNLI’s management team
  3. 3. The RNLI [short film]
  4. 4. The RNLI• Provides Sea Rescue Service to UK and Ireland• Formed 1824 – since then saved over 139,000 lives• Largest dedicated lifeboat service in the world• Lifeboat crews are predominantly volunteers• No government funding – totally dependent upon voluntary contributions – a traditional charity
  5. 5. The customer base• Over 230 lifeboat stations• Over 330 all weather and inshore lifeboats• Over 150 lifeguard units• Over 7,600 operational and 35,000 fundraising volunteers• Supported by over 1,500 full time staff
  6. 6. The customer’s day (and night) job• 8,905 launches in 2011; 24 per day• 7,976 people rescued by lifeboats• Over 17,600 people aided by lifeguards• 438 lives saved by lifeboats and lifeguards• 2010 cost: £121M. Funded by voluntary contributions from the general public
  7. 7. The IT resource• Microsoft platform• Major Business applications: SAP & Charisma• 150 servers• 250 site WAN• 1,000 PCs, 350 laptops and 19 Apple Macs• 46 IS staff
  8. 8. The IT team• SAP applications team (13)• Web team (5)• Charisma application team (4)• Network & Telecoms (5)• Server Support (6)• Helpdesk (10)
  9. 9. The RNLI’s IT strategy (1)• The published strategy• The unpublished strategy• Cost• Managing the life cycle• Platform v v Applications
  10. 10. The RNLI’s IT strategy (2)• The amateur IT specialist• Standardisation• Lockdown• BYOD• Security
  11. 11. The RNLI’s IT vision• Seamless service• Happy customers• Value for money• Occasional recognition• Saving lives at sea
  12. 12. Issues issues issues• Trustees / directors and Business ICT• Complexity & cost• Managing expectation• Communication• Financial management
  13. 13. Issues issues issues issues• The business IT expert• IT salesmen and business shoppers• Want not need• La mode• Solutionising• Detailphobes & mindreading
  14. 14. Issues issues issues issues issues• Cost benefit / business case• Projects and project management• Specification creep• The Finance director v v the IT director• Resource• Insource / outsource / cosource
  15. 15. RISKS• Data security• Network security• Mobile security• System backup and restore
  16. 16. The non IT IT Director- on the management team• Credibility• Visibility• Accountability• Responsibility• Representation• Champion
  17. 17. The non IT IT Director- in the department (1)• Credibility• Visibility• Representation• Profile• The font of gratitude• Champion
  18. 18. The non IT IT Director- in the department (2)• Director not manager• Hands off leadership• It’s all about the people
  19. 19. Thank youThe RNLI is the charity that saves lives at seaRegistered in England and Wales (209603) and Scotland (SCO37736). Charity Number CHY2678 in the Republic of Ireland