Timeline of new media use in CFA CFA's social media presence has been building since the launch of its YouTube channel, CFATV , in November 2006. Initially used for content distribution Evolved to online engagement
Exponential growth particularly following Black Saturday Social media enables CFA to keep the communication channels open when the traditional media focus is elsewhere outside the fire season, for example Immediate uptake and ongoing growth of user-generated content (CFA Connect)
CFA’s challenge: diverse, geographically disparate community. CFA had only limited ways to communicate with audience. Print publications and one-way website interactions Social media comes with risk Board and Executive recognised risk and still supported strategy Strategy designed with social media as centrepiece
In May 2009, CFA launched a 'News, Multimedia, Chat' site called CFA Connect (www.cfaconnect.net.au). The launch coincided with the commencement of the 2009 Victorian Bushfires Royal Commission and daily Commission updates and live streaming links are featured on the site.
CFA CEO Mick Bourke regularly blogs about issues affecting the organisation and responds to comments on his blog entries.
CFA provides news and emergency updates through Really Simple Syndication (RSS) feeds, which display the emergency advice in RSS readers and through CFA Twitter accounts, all pointing back to the CFA website. Share video content with TV networks All media releases published online and accessible through RSS feeds
CFA Connect also helps the organisation better understand the issues members face through their contributions and gives subject-matter-experts the ability to directly respond to member concerns.
In October 2009, CFA Connect hosted the first ever live, online Bushfire Safety Meeting, which had more than 200 ‘attendees’ who asked questions of a Community Fireguard presenter and received responses in real time. A full replay of the meeting was subsequently posted on the site.
CFA has built a strong Facebook community, with nearly 65,000 fans who regularly receive and comment on CFA updates, which include critical safety information like Fire Danger Ratings, Total Fire Ban notifications and home safety and preparation advice.
Launched yesterday (16 March 2010) Integrates community safety information, warnings, fire danger ratings – all from the CFA website – on one Facebook/iPhone application Takes the information to where the people are rather than expecting them to come to us
Information drawn from One Source One Message
CFA Social Media April 2010
CFA & Social Media Creating Safer Communities
The journey November 2006 December 2007 March 2008 September 2008 May 2009
The numbers <ul><li>202 videos </li></ul><ul><li>1 million+ views </li></ul><ul><li>65,000 fans </li></ul><ul><li>2.5 million update views Jan & Feb 2010 </li></ul><ul><li>(CFA website – 2.2 million visits Jan & Feb 2010) </li></ul><ul><li>1000+ stories in 10 months </li></ul><ul><li>250,000 visits </li></ul>
The strategic goals <ul><li>vibrant online member news communications and open discussion </li></ul><ul><li>integrated traditional and ‘new’ media channels </li></ul><ul><li>direct communication with community (where they are / the way they want it) </li></ul>
<ul><li>consistent online/offline publishing </li></ul><ul><li>media releases online </li></ul><ul><li>share digital content with media </li></ul><ul><li>new media complements traditional channels </li></ul>2. Media integration
<ul><li>decline in traditional media </li></ul><ul><li>rise of online / social media as main source of news and information for many people </li></ul><ul><li>power to communicate directly with mass audience like never before </li></ul>3. Community Engagement
Facebook fan feedback <ul><li>Sarah: “I don't have a home phone, internet coverage here, or radio reception . . . However, I do have free Facebook access on my mobile - I appreciate very much the information up here.” </li></ul><ul><li>Eichelle: “There is a whole generation of people who do not watch the TV news or listen to the radio, they do however follow Facebook ‘constantly’ on either their computers or mobile phones.” </li></ul>
Latest developments <ul><li>Facebook and </li></ul><ul><li>iPhone integration </li></ul>