New Ways of Learning: What the Professionals Say


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New Ways of Learning: What the Professionals Say

  1. 1. New Ways of Learning: What the Professionals SayFrom the Learning and Skills Group Webinar, 31st May, 2012 With CERTPOINT Systems™ and Charles Jennings
  2. 2. Extended Enterprise:Building great infrastructure for learning beyond the organisation Supported by 2
  3. 3. the extended enterprise describes thecommunity of participants involved with provisioning a set of service offerings Often referred to as a ‘supply chain’ or a ‘value chain’ 3
  4. 4. A Changing World 4
  5. 5. Changing Organisational Structures Organisational boundaries softening and extending Hierarchies flattening 5
  6. 6. New Organisational Structures Jon Husband 6
  7. 7. Beyond Organisational Walls Few organisations operate in isolation Learning across the extended enterprise creates impact customers, suppliers, partners and distributors sharing experiences, expertise and learning resources Direct focus on business value 7
  8. 8. What challenges for learning professionals do thesechanges bring?What new ways of learning and working are youseeing?
  9. 9. Our challenge is integrating the ease of access toseveral platforms.Steven GoodwinIm seeing a shift to just in time learning - removeobstacles and make it available rapidly.Cheryl Daubney
  10. 10. Were seeing at Virgin Media a real focus on socialwithin and without the organisation.Casson McRaeUsers are confused about where to turn.Dave Pearson
  11. 11. Audience identification and training needs are muchmore complicated these days. We rely on such a widerange of external suppliers that deciding who is in/outscope for training takes significant time & effort.Iain ClementsWorking across organisations creates a challenge ofletting the right people in and keeping the widerworld away from our intellectual property andresources. Im not sure this is necessary though, couldactually sell us more by opening up.Emma Lowe
  12. 12. Were implementing a platform across the whole org,which allows everyone to work flexibly andcollaboratively online... Social Media is beginning tohave a huge impact on the way we work!... Excitingtimes!Stu BaileyTraditional training organisatons will disappear.Edwin Bleumink
  13. 13. More just-in time; more sharing, less control, whereto store and share (behind firewall, outside?)Julian StaddonSeeing a generational shift - younger generationexpects integrated social learning.Steven Goodwin
  14. 14. Lots of debate in my organization about how muchproprietary info to make available.Chris VeilleuxLots of orgs not allowing use of social media is achallenge.Emma Lowe
  15. 15. Companies want adaptive platforms that can beconfigured not customised to change when theirbusiness changes.William KennedyPeople are expecting online resources to be free!(used to YouTube and Wikipedia) - difficult when youhave to generate revenue...!Cheryl Daubney
  16. 16. BYOD is not a problem with the right MDM (multipledevice management). We produce JIT for multi-platform, MDM takes care of distribution and security.Stephen HodgesWere trying to drag suppliers into adopting tutorroles in collaborative environments to help withimplementation of learning.Stephen Hodges
  17. 17. Stephen, youre right that orgs must have bothbusiness-led and HR-led learning infrastructure. Theproblem is that currently we typically have very littlebusiness-led learning infrastructure.Don TaylorAm trying to move away from traditional LMS andlook for one that supports multi-media Channels andsubscriptions as well as looking at our end to endprocess.Cheryl Daubney
  18. 18. How do you measure the return on Social Learning?
  19. 19. User/validated content balance is crucial - we employGuru roles to intervene as necessary - eithercorrecting or promoting user found content.Stephen HodgesKey will be to fairly implement reward system intosocial learning method, some sense of transparentpayback for contributing.Simon Rae
  20. 20. I agree reward is a key to changing how we work andlearn in this way.Casson McRaeI think the payback for contributing is becomingknown in the org as someone who is capable andemploys their knowledge and experience to helpothers and the org achieve their objectives.Stephen Hodges
  21. 21. Bad LMS? Build a user friendly front end. Talk SCORMto get the best out of the LMS and talk everyday.Stephen HodgesHaving a bad LMS really is a nightmare. Believe me!David Lefever
  22. 22. Thank you to all our contributors. To learn more please contactMaria van Vlodrop, CERTPOINT Systems at: