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Employees Motivation


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  • 1. Design Management - Business ProposalEmployees MotivationPrepared by Timothy ChanUpdated 08 May 2013Version 3.0
  • 2. Reminder• You have 5 more weeks• Assessor’s softcopy on 12th June• Assessments on 17th June
  • 3. 1. Definition of motivation2. The 3 components of motivation3. Motivation theories4. Motivation in practiceLearning Objectives
  • 4. What motivates you to……Class Activities 1…. study design?• List out 3 reasons why you study design• Share your reasons with the class• What did you learn from this exercise?
  • 5. What drives you ……Class Activities 2…. at work?• List out 1 most like and 1 most dislike• about your company or workplace or work• What did you learn from this exercise?
  • 6. Different people have differentreasons for doing the same thingWhat have we learned?
  • 7. Class Activities 3What motivates these peopleto do what they did?• Watch these videos carefully• Share your thoughts with the class• What did you learn from this exercise?
  • 8. What motivate this old man
  • 9. The Tank Man – What motivates him?
  • 10. 911 - What motivates these guys?
  • 11. Running – What do you run for?
  • 12. • Motivation is defined as the processthat initiates, guides and maintainsgoal-oriented behaviours.Motivation is what causes us to act,whether it is getting a glass of water toreduce thirst or reading a book to gainknowledge.• It involves the biological, emotional,social and cognitive forces thatactivate behaviour.In everyday usage, the term motivationis frequently used to describe why aperson does something.What is Motivation
  • 13. There are three majorcomponents to motivation:1. Activation2. Persistence3. IntensityActivationPersistenceIntensityThe 3 Components
  • 14. The 3 ComponentsActivation involves the decision to initiate a behaviour,such as enrolling in computer class.Persistence is the continued effort toward a goal eventhough obstacles may exist, such as taking more computercourses in order to get a promotion in company although itrequires a significant investment of time, energy andresources.Intensity can be seen in the concentration and vigor thatgoes into pursuing a goal. For example, one student mightcoast by without much effort, while another student willstudy regularly, participate in discussions and takeadvantage of research opportunities outside of class.An example….
  • 15. Psychology of NeedsMaslows TheoryMotivation Theories
  • 16. Motivation Theories
  • 17. A Case Study: LD WaxsonMotivation Theories
  • 18. Implications of Maslow’s Theory(1) Not all employees are driven by thesame needs and(2) the needs that motivate individuals canchange over time.Managers should consider which needsdifferent employees are trying to satisfy andshould structure rewards and other forms ofrecognition accordingly.Question: What implications does Maslow’stheory have for business managers?Brainstorming.…
  • 19. Brainstorming.…Question: Are the needs of gen X,Y,Z the same?Gen Xborn in 60s to 70sGen Yborn in 80s to 90sGen Zborn after 2000
  • 20. Motivation TheoriesSatisfaction & DissatisfactionHerzberg’s 2 Factors Theory(Motivation vs Hygiene)
  • 21. Motivation TheoriesNot Happy Factors Happy Factors
  • 22. Implications of Herzbergs TheoryHygiene factors (Not happy factors) Are salariesreasonable? What about working conditions? Does eachemployee have his or her own workspace, or are theycrammed into tiny workrooms? Are they being properlysupervised or are they left on their own to sink or swim?Motivation factors (Happy factors) Is the work itselfchallenging and stimulating? Do employees receiverecognition for jobs well done? Will the work that theemployee does help him or her to advance in the firm?Question: What implications does Herzberg’stheory have for business managers?Brainstorming.…
  • 23. Motivation TheoriesEfforts vs RewardsVroom’s Expectancy Theory
  • 24. Focus on self-interest individualsHow they value the rewards or pay-offs
  • 25. 1. The employee would have to believe that his or her effortswould result in (that, in other words, there’s a positive linkbetween effort and performance).2. The employee would have to be confident that if he or she soldmore than 5 customers in a given month, there would indeed bea bonus (a positive link between performance and reward).3. The commission of $500 per customer would have to be ofvalue to the employee.You are the manager or boss and let’s say you pay a basic salary of$1500 a month, plus a $500 commission for each new customersbut must be above 5 new customers a month.Question: Under what conditions would your sales staff bemotivated to sell more than 5 customers a month?Brainstorming.…
  • 26. According to expectancy theory, motivation will suffer if the salestaff believed that he/she is less confident that their efforts willlead to satisfactory performance.Question: What if you increase the selling prices, thus making itharder to sell. How will the sales staff’s motivation be affected?Brainstorming.…Question: What if you increase minimum target from 5 newcustomers to 20 new customers? How will the sales staff’smotivation be affected?According to expectancy theory, motivation will suffer if the salestaff believed that the new minimum target is too high, that theyare not confident to achieve the new minimum target.
  • 27. Now employees may be less confident that they’ll get commissionseven if they do sell more than 20 new customers.Motivation will decrease because the link between performance andreward has been weakened.Question: What if you introduces a policy that employees getcommissions only if customers don’t cancel services within ninetydays? How will this policy affect motivation?Brainstorming.…
  • 28. Obviously, the reward would be of less value to the employee and,again, motivation will suffer.Question: What will happen if you cut commissions from $500 tojust $100 but the minimum target of 20 remains the same?Brainstorming.…Question: What do you learn from the expectancy theory?Managers should offer rewards that employees value, setperformance levels that they can reach, and ensure a strong linkbetween performance and reward.
  • 29. Intrinsic vs Extrinsic(Self-determination Theory)Modern Theories
  • 30. Internallymotivated-LonglastingExternallymotivated–temporary
  • 31. Putting Theory into PracticeConclusion
  • 32. Motivation in Practice1.) The different needs of different individuals2.) Happy (feel good) and Not Happy (not feel good) factors3.) How the individual view the value of the rewards4.) Are goals perceived to be achievable and realistic5.) The link between performance and rewards
  • 33. Motivation in PracticeHowcan I do it?(Methods)Whatmust I do?(Objectives)WhyI want to do?(Purpose)The most effective method
  • 34. Daniel H. PinkReference Books
  • 35. Group AssignmentPlease ensure that yourwork progress is to-dateNo Assignments for next week