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  • 1. Career Development in the Canadian Workplace: National Business Survey Regional Comparison: Ontario March 2014
  • 2. Research Details Survey conducted by: Environics Research Group Survey methodology: •  Telephone survey conducted among 500 senior officials from Canadian business •  Survey took place from October 25 to November 11, 2013 •  Sampling method designed to complete interviews within businesses randomly selected across Canada •  Results in this document may not add up to 100% (due to rounding or multiple responses as well as omission of “don’t know” answers) 2
  • 3. Respondents 87   108   105   95   105   Bri+sh  Columbia   Prairies   Ontario   Quebec   Atlan+c  Canada   3: Overview
  • 4. Which industry is your organization in? 16%   16%   5%   10%   5%   7%   5%   6%   5%   5%   4%   3%   4%   1%   2%   3%   0%   2%   2%   24%   12%   8%   8%   7%   6%   4%   4%   3%   3%   3%   3%   3%   3%   2%   2%   2%   1%   1%   Service   Manufacturing   Hospitality   Health  care   Educa+on   Retail   Non-­‐profit   Finance   Technology   Public  administra+on   Natural  resources   Agriculture   Construc+on   Entertainment/Recrea+on   Professional  services   Automo+ve  (including  repair)   Energy   Transporta+on/Warehousing   Distribu+on   Ontario   Na+onal  average     4: Overview
  • 5. Including yourself, how many employees does your company currently have? 36%   12%   3%   13%   33%   46%   22%   4%   7%   19%   <10   10-­‐49   50-­‐99   100-­‐49 9   500+   Ontario   Na+onal  average   5: Overview
  • 6. Looking ahead to the coming year, what would you say is the greatest challenge facing Canadian businesses in general? 23%   32%   9%   6%   7%   12%   6%   5%   8%   5%   7%   5%   3%   6%   3%   2%   31%   22%   7%   7%   7%   6%   6%   6%   5%   4%   4%   4%   4%   3%   3%   3%   Shortage  of  skilled  workers   General  state  of  the  economy   Foreign  compe++on   Increasing  overhead/opera+on  costs   Shortage  of  quality  workers  (other)   Regula+on/red  tape   Financial  growth/profitability   Taxes   Re+rement  of  senior  employees   Lack  of  funding/financing   Staff  reten+on  (general)   High  Canadian  dollar   Marke+ng/aarac+ng  new  customers   Onboarding  young  workers   Keeping  up  with  technology   Compe++on  (other)   Ontario   Na+onal  average     6: Overview
  • 7. To what extent would you say that each of the following presents a challenge to your business right now? 7: Overview 5%   6%   14%   14%   24%   37%   37%   26%   36%   36%   12%   17%   10%   24%   29%   25%   48%   45%   35%   31%   34%   37%   50%   41%   36%   32%   28%   28%   27%   25%   20%   25%   24%   16%   11%   19%   9%   15%   21%   25%   29%   24%   34%   40%   15%   14%   15%   15%   10%   16%   5%   8%   27%   24%   32%   23%   Ontario   Na*onal  average   Ontario   Na*onal  average   Ontario   Na*onal  average   Ontario   Na*onal  average   Ontario   Na*onal  average   Ontario   Na*onal  average   Ontario   Na*onal  average   Very  challenging   Somewhat  challenging   Not  very  challenging   Not  at  all  challenging   Loss  of  senior  employees   to  re+rement   Keeping  up  with  technology   Shortage  of  skilled  workers   Regula+on  and  red  tape   General  state  of  the  economy   Loss  of  talented  employees   to  other  organiza+on   Finding  young  workers  
  • 8. Career Development in the Canadian Workplace: National Business Survey Recruitment: 7 Questions 8
  • 9. In general, how easy or difficult is it to find people with the right skill set to fill positions in your company? Is it...? 9: Recruitment 7%   6%   31%   21%   47%   45%   13%   25%   1%   2%   Ontario   Na+onal  average   Very  easy   Somewhat  easy   Somewhat  difficult   Very  difficult   Depends  on  the  posi+on  
  • 10. What are the main reasons it is difficult to find the right candidates? 73%   14%   6%   14%   16%   3%   0%   2%   2%   2%   64%   15%   14%   12%   11%   6%   3%   2%   2%   2%   Hard  to  find  qualified  candidates/with  right  skill  set   Hard  to  find  reliable  candidates/with  right  work  ethic   Company's  physical  loca+on  is  a  barrier   Very  compe++ve  job  market  in  this  industry   We  can  only  offer  low/uncompe++ve  wages                                                           (including  seasonal)   Takes  too  much  +me/effort  to  find  right  candidate   Hard  to  break  through  noise/get  job/company  no+ced   Tradi+onal  recruitment  approaches  no  longer  as  effec+ve   Don't  provide  career  advancement  opportuni+es   Regula+ons/  red  tape  (e.g.  government,  unions)   Ontario   Na+onal  average   10: Recruitment
  • 11. Has your business done any of the following in the past five years in order to find skilled employees? 53%   48%   71%   27%   42%   49%   69%   74%   50%   51%   65%   15%   29%   41%   64%   70%   Recruited  through  social  media   Marketed  the  advantages  of  working                                                                                               at  your  organisa+on   Offered  training  and  advancement                                                                                                     for  lower-­‐level  employees   Used  automated  resume  sokware   Outsourced  recruitment  to  search                                                                                                               or  personnel  firms   Used  community  employment  agencies   Iden+fied  internal  candidates   Employee  referral   Ontario   Na+onal  average   11: Recruitment
  • 12. When searching for skilled employees, would you say that resumes matter more than in the past, less than in the past or about the same as always? 12: Recruitment 9%   10%   8%   13%   83%   76%   Ontario   Na+onal  average     More   Less   About  the  same  
  • 13. How important to you is a potential employees online profile or footprint? Is it...? 13: Recruitment 11%   11%   48%   41%   22%   28%   18%   18%   Ontario   Na+onal  average   Very  important   Somewhat  important   Not  very  important   Not  at  all  important  
  • 14. And how much effort would you say your company puts into customizing the recruitment approach in order to reach and attract members of underrepresented groups? 14: Recruitment 12%   13%   41%   34%   46%   50%   Ontario   Na+onal  average   A  lot  of  effort   Some  effort   Not  much  effort  
  • 15. Career Development in the Canadian Workplace: National Business Survey Skills Gap: 3 Questions 15
  • 16. There is a gap between the skill level and experience that prospective employees have, and what organizations in my industry are looking for… 16: Skills Gap 24%   23%   58%   50%   16%   21%   1%   3%   Ontario   Na+onal  average   Strongly  agree   Somewhat  agree   Somewhat  disagree   Strongly  disagree   37%   36%   15%   15%   47%   48%   Ontario   Na+onal  average   Increased   Decreased   Stayed  the  same   “Strongly  Agree/Somewhat  Agree”:  In  the  past  five   years,  would  you  say  that  the  skills  gap  in  your   industry  has  increased,  decreased  or  stayed  the  same?  
  • 17. Q16: “Strongly agree/Somewhat agree” Which of the following statements is closer to your own opinion: The best way to close the skills gap is for… 17: Skills Gap 35%   49%   14%   43%   43%   13%   ...Employers  to  offer  more   training  to  new  employees   ...Prospec+ve  employees  to   beaer  prepare  themselves  for   the  labour  market   Both/combina+on                                                   of  the  two   Ontario   Na+onal  Average  
  • 18. Career Development in the Canadian Workplace: National Business Survey Soft Skills: 4 Questions 18
  • 19. What soft skills are most important to you in an employee? 36%   37%   28%   30%   21%   11%   7%   12%   7%   5%   4%   10%   2%   8%   3%   5%   5%   2%   36%   29%   25%   23%   18%   11%   11%   10%   9%   8%   7%   6%   6%   5%   5%   5%   5%   4%   Posi+ve  aptude   Communica+on  skills   Teamwork  skills   Strong  work  ethic   Interpersonal/customer  service  skills   Flexibility/adaptability   Honesty/integrity   Time  management  abili+es   Reliability/dependability   Problem-­‐solving  skills   Accountability   Dedica+on/passion   Self-­‐confidence   Willingness/ability  to  learn   Goal-­‐oriented   Work  well  under  pressure   Competence/diligence   Presenta+on   Ontario   Na+onal  average   19: Soft Skills
  • 20. How easy or difficult is it to find people with these soft skills? Is it...? 20: Soft Skills 2%   3%   24%   27%   61%   50%   12%   17%   0%   1%   Ontario   Na+onal  average   Very  easy   Somewhat  easy   Somewhat  difficult   Very  difficult   Depends  on  posi+on  
  • 21. If you are having difficulty finding technically skilled workers, is your organization more likely to... 21: Skills Gap 48%   33%   14%   62%   26%   9%   Hire  someone  with  sok  skills   who  is  a  good  fit  and  provide   training   Keep  searching  un+l  you  find   someone  with  the  right   technical  skills   Depends   Ontario   Na+onal  Average  
  • 22. Are senior level positions in your organization more likely to be filled by…? 22: Skills Gap 49%   23%   23%   58%   19%   15%   Current  employees  who  have   advanced  within  the   organiza+on   New  employees  brought  in   from  other  organiza+ons   Depends   Ontario   Na+onal  Average  
  • 23. Career Development in the Canadian Workplace: National Business Survey Training: 8 Questions 23
  • 24. Does your organization provide new employees with any of the following types of training? 90%   70%   35%   90%   2%   80%   65%   45%   88%   3%   Orienta+on   Mentorship   Appren+ceship   Job-­‐specific  training   Do  not  offer  training   Ontario   Na+onal  average   24: Training
  • 25. Would you say that your organization is very willing, somewhat willing, not very willing or not at all willing to hire and train new employees who may lack in some technical skills? 25: Training 34%   39%   48%   43%   11%   11%   4%   5%   Ontario   Na+onal  average   Very  willing   Somewhat  willing   Not  very  willing   Not  at  all  willing  
  • 26. Would you say that losing skilled employees in which you have invested training to other organizations is...? 26: Training 20%   25%   56%   39%   13%   21%   10%   14%   Ontario   Na+onal  average   A  great  concern   Somewhat  of  a  concern   Not  really  a  concern   Not  at  all  a  concern  
  • 27. Does your organization use any of the following to fill your labour needs? 62%   38%   30%   36%   45%   43%   39%   35%   34%   33%   Co-­‐opera+ve  educa+on   programs   Volunteer  opportuni+es   Appren+ceships   Wage  subsidy  programs   Internships   Ontario   Na+onal  average   27: Training
  • 28. Does your organization provide ongoing training for long-standing employees? 28: Training 90%   8%   82%   17%   Yes   No   Ontario   Na+onal  Region   35%   15%   2%   46%   40%   19%   1%   39%   Technical   Sok  Skills   Both   Depends   If  “yes”,  is  the  training  you  provide  to  staff   technical  in  nature,  or  focused  on  sok  skills,   such  as  team  building  or  diversity  awareness?  
  • 29. Does your organization provide employees with professional development opportunities, such as conferences or workshops? 29: Training 80%   16%   73%   25%   Yes   No   Ontario   Na+onal  Average  
  • 30. Does your organization offer formal coaching or mentoring programs for employees? 30: Training 49%   47%   44%   54%   Yes   No   Ontario   Na+onal  Average  
  • 31. Career Development in the Canadian Workplace: National Business Survey Youth Employment: 4 Questions 31
  • 32. Which of the following do you think is the greatest reason unemployment is particularly high for young workers under the age of 25? 16%   16%   4%   16%   20%   6%   8%   11%   18%   12%   4%   19%   12%   9%   11%   9%   A  lack  of  real  world  experience   Older  workers  staying  at  their  jobs  longer   A  lack  of  networking  and  job  search  skills   They  are  too  demanding  in  the  job  they  want   Fewer  entry-­‐level  jobs  available   Lack  of  sok  skills   Lack  of  technical  skills   Lack  of  communica+on  skills  necessary  to  convey   abili+es  in  an  applica+on  or  interview   Ontario   Na+onal  average   32: Youth Employment
  • 33. When recruiting job candidates, how much effort does your company put into customizing the recruitment approach in order to reach young workers? Would you say...? 33: Youth Employment 15%   37%   44%   18%   40%   39%   A  lot  of  effort   Some  effort   Not  much  effort   Ontario   Na+onal  Average  
  • 34. Which of the following is your organization doing to attract younger workers? 73%   51%   40%   42%   40%   38%   24%   28%   55%   49%   38%   34%   31%   29%   24%   20%   Online  job  sites/boards   Recrui+ng  through  social  media   Government  sites   Recrui+ng  on  campuses   Taking  part  in  job  fairs   Offering  paid  internships   Offering  unpaid  internships   Recrui+ng  through  youth-­‐serving   agencies   Ontario   Na+onal  average   34: Youth Employment
  • 35. Would you say that hiring and training recent grads and young adults is part of your organization's Corporate Social Responsibility? 35: Youth Employment 52%   40%   49%   47%   Yes   No   Ontario   Na+onal  Average  
  • 36. Career Development in the Canadian Workplace: National Business Survey Professional Development: 5 Questions 36
  • 37. Would you say that you strongly agree, somewhat agree, somewhat disagree or strongly disagree with the following statement: Employers have a responsibility to provide career management programs for their employees. 37: Professional Development 33%   27%   43%   44%   19%   21%   4%   8%   Ontario   Na+onal  average   Strongly  agree   Somewhat  agree   Somewhat  disagree   Strongly  disagree  
  • 38. Does your organization have career management programs for employees? 38: Professional Development 43%   54%   29%   68%   Yes   No   Ontario   Na+onal   27%   38%   18%   27%   13%   24%   11%   29%   25%   19%   18%   16%   14%   9%   Individually  tailored   training/coaching   Career  planning/ training/                                                 educa+on   Succession/                                                   advancement  programs   Skills  development   programs   Mentorship/                                             appren+ceship  programs   Educa+on   reimbursement/training   encouragement   Leadership  programs   If  “yes”,  what  are  they?  
  • 39. Of the following, which presents the greatest challenge to offering career management programs? Is it...? 43%   43%   10%   2%   2%   33%   45%   13%   4%   2%   Cost   Time   Lack  of  exper+se   None  of  the  above   Not  our  responsibility   Ontario   Na+onal  average   39: Professional Development
  • 40. How important would you say it is to your organization to provide employees the opportunities to reach their own career goals? Is it...? 40: Professional Development 42%   44%   50%   42%   5%   6%   3%   5%   Ontario   Na+onal  average   Very  important   Somewhat  important   Not  very  important   Not  at  all  important  
  • 41. Career Development in the Canadian Workplace: National Business Survey Please visit the CERIC website at ceric.ca to download the National Business Survey Executive Summary (available in English and French) and related information as it becomes available. 41