What we do Marks & Spencer is one of the UK’s leading retailers with over 21 million customersvisiting our stores every week. We sell high quality, great valueclothing and home products and Outstanding Quality food. We source our products responsibly from 2000 suppliers round the world. Over 76,000 people work for M&S both in the UK and in 41 territoriesoverseas, where we have a growing international business
How our Business breaks down Quality, Value, ServiceInnovationand Trust
Product We have to give THE CustomeraReason to shop with us.
Making them OUR Customer We together can bring Customersinto our stores and make them Our Customerby offering – Unique, Exciting, and Exclusiveproduct.This is product which is Differentto the product our competitors offer, and which Our Customersdesire to buy from us.
What is Innovation for M&S? It is a reason for Our Customerto come an buy our product.It is a method by which we can sell more product and therefore buy more product from you. Innovation for us is therefore Enhancing our product, by making it Better to use, more Desirable to own, or more Fun.
What is in M&S now? In 2007 Marks & Spencer launched stormwearTM, a water and stain repellent range for men. Every piece in our stormwearTM range has a high performance water repellant finish, so you stay dry whatever the weather. Brand value - $500,000,000 per annum
What is in M&S now? We’ve tested our Ultimate Non-iron shirt and, once you’ve tumble dried it, there really is absolutely no ironing required. Brand value - $300,000,000 per annum
Service Make the Retailers Life easyThe Buyer is always right, but you are the experts.
Delivery You can manage out risk You can move us closer to MarketYou can maximise our commercial opportunity – Money in the tills.