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The Curse of Simple - Why Less Isn't More in the Enterprise

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Presentation by Central Desktop's CTO Arnulf Hsu at Defrag Conference 2009 titled "The Curse of Simple - Why Less Isn't More in the Enterprise."

Presentation by Central Desktop's CTO Arnulf Hsu at Defrag Conference 2009 titled "The Curse of Simple - Why Less Isn't More in the Enterprise."

Published in: Technology, Business
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  • 1. The Curse of SimpleWhy Less Isn'tMore in the Enterprise
    Central Desktop, Inc.
    Arnulf Hsu, CTO
    ahsu@centraldesktop.com
  • 2. Less is More
    or Better Right?
  • 3. Simple -> Sophisticated
    Workflow, Permissions,
    Auditing
    Relational Database,
    Custom Fields
    Database
    Spreadsheet
    Email
    Less People
    More People
  • 4. Complex shouldn’t
    mean
    Hard to Use
  • 5. Complex shouldn’t
    mean
    Crapware
  • 6. Even Some Consumer Apps are Complex
  • 7.
  • 8. Business or Enterprise Apps even more so
  • 9. Collaboration Software is made up of many components
    People
  • 10. Out of the box
    • Usually a Software product Out of the Box will/should do 60-80% of what you want. That part is usually “simple”.
    • 11. But can you bridge the gap?
    • 12. This is the difference between long term adoption and attrition.
  • All Companies are different
    • Companies are different across:
    • 13. Industries
    • 14. Departments
    • 15. Use Case Models
    • 16. Yes, there are themes, but all companies work slightly differently.
  • The other 30%?
    is Generally “Complex”
    • Identity Management (LDAP/AD)
    • 17. Extend System Objects
    • 18. Create Custom Objects
    • 19. Flexible / Manageable Permissioning System
    • 20. Workflow / Triggers
    • 21. Audit Logs / Compliance
    • 22. Deep API Support
  • All Companies are different
    • Can your Business software support the nuances that each business has or goes through?
    • 23. Can you handle Exceptions?
    • 24. How repeatable is the process or environment? You have templates right?
  • Services are Good
    • Microsoft Ecosystem has a 1:7 ratio of “product” vs “services” revenue.
    • 25. Salesforce.com has built a vibrant ecosystem of partners and VARs around its Platform.
  • Good “Enterprise” Apps
    • Simple & Elegant for the “End User”
    • 26. Flexible and Customizable for the Power User and Administrator.
    • 27. Should NOT require IT personnel to do most of the Administration.
    • 28. Meet the compliance and regulatory requirements set by the Industry or Organization.
  • Thank you
    Arnulf Hsu
    CTO, Central Desktop, Inc.
    626-689-4420
    ahsu@centraldesktop.com

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