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Handling conflict
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Handling conflict

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Transcript

  • 1. HANDLING CONFLICT
  • 2. 1. Use “I” statements 2. Be assertive, not aggressive 3. Speak calmly, coolly and rationally 4. Avoid blaming 5. Create an atmosphere of healing 6. Be willing to forgive
  • 3. 7. Be willing to forget 8. Be honest 9. Focus on feelings rather than on content 10. Show respect for yourself and for others 11. Be willing to apologize or admit a mistake 12. Be willing to compromise

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