Innovative Models in eGovernance - Good Practice Digital Austria

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Innovative Models in eGovernance - Good Practice Digital Austria

  1. 1. Innovative Models in eGovernanceGood Practice Digital AustriaeGovernment in Austria =Organisation – Implementation – Cooperation - CoordinationPeter Reichstädter, Austrian Federal Chancellery peter.reichstaedter@bka.gv.at
  2. 2. Federal Republic of AustriaArea: 83 870 km² - Population: 8.2 Mio13 federal ministries - 9 provinces80 district administrations - 2357 municipalities Municipalities Homepage: 93% Broadband: 83% eForms: 71% peter.reichstaedter@bka.gv.at
  3. 3. cooperative E-Governmentobserving cooperation amongthe federal levels is crucial  1 1 1/…about 70% of administration is 2NOT at federal level the way of working together Cooperation EUhas a top priority to besuccessful 4 Strategy: Federal Chief Information Officer Federal ICT Board Implementation: Federal Executive Secretary 11 Synergy and Cooperation local government, cities, 13 provinces, municipalities, industry 2008 2009 2005 2007 2001 2004 2006 2003 2002 peter.reichstaedter@bka.gv.at
  4. 4. eGovernanceICT in the public it needs clear decisionssector is like a large quite ahead before realvessel Federal Government movement can be planned Digital Austria Management CIO Spokesperson Local and National Governments - Chamber Organisations and Industry Digital Austria Digital Austria Federal ICT Board eCooperation Board Ministries Provinces, Municipalities, Regions peter.reichstaedter@bka.gv.at
  5. 5. e-Government in Austria Security layer eGovernment act Policies Electronical file system Styleguide Identity link (Federation of) Portals RegistersDelivery service Modules for online Directory services applications (MOA) PPP ePayment peter.reichstaedter@bka.gv.at
  6. 6. factors of success  backed by highest political level  strength through coordination and cooperation  trust and security  privacy and data protection  eGovernment law  interoperability and standards  transparency and efficiency  g2g – eGov Training Academy  citizen centricity  eInclusion / usability  g2b, g2c – eGov Marketing peter.reichstaedter@bka.gv.at
  7. 7. eGovernment Act legal basis• entered into force on 1st March 2004 designed especially for the electronic communication between citizens and the business world with and between public administrations• considers Data Protection Act 02- defines terms and rules- identity and authenticity- citizen card function- source identification number- unique identification in data files- sector-specific personal identifiers- official signatures- citizen card use in private sector- electronic delivery peter.reichstaedter@bka.gv.at
  8. 8. E-Government Benchmark 2010 Quelle: Cap Gemini peter.reichstaedter@bka.gv.at
  9. 9. Open Source eGovernment • Identification (MOA ID): module for a secure login using the citizen card concept. • Verifying Signatures (MOA SP): module consistently verifies electronic signatures. • Mass Signature (MOA SS): electronic documents, bills et. • Electronic Delivery (MOA ZS): module serves as an interface between the electronic workflow and the delivery to the end user. • MOA-VV • MOA-ASModules for Online Applications server modules procured by federal government available free of charge **** except for 3rd party libraries (crypto library EGIZ) ID peter.reichstaedter@bka.gv.at
  10. 10. goal: constant procedures 1 2 3 HELP.gv.at Electronic File System (ELAK), www.zustellung.gv.at Central Register portal e-delivery backoffice service peter.reichstaedter@bka.gv.at
  11. 11. citizens empowerment Virtual guide on Austrian authorities since 1997 ~ 200 Live Situations, > 350 online procedures, > 1.000 eForms, Target Groups - WAI-AAA > 15.000 visitors per day, > 110.000 documents per day, ~ 1.000 questions and remarks p.m. ~ 200 content partner, > 50% municipalities content syndication One-Stop-Shop myHELP – personalised services enterprise portal, senior citizens portal, youth portal peter.reichstaedter@bka.gv.at
  12. 12. One Content – different access portals peter.reichstaedter@bka.gv.at
  13. 13. Citizens Portal Business Portal Health Portal • Public Administration Portal Group • applications are available from a single entry point • share the existing infrastructure • Portal group agreement, portal group protocolThe customerdecide whatthey want! peter.reichstaedter@bka.gv.at
  14. 14. citizen card• The Austrian citizen card is a concept, not a specific technology Identity-Link• The Citizen Card combines – electronic signature  Authentication – electronic identity  Identification – data on representation, mandates  Representation peter.reichstaedter@bka.gv.at
  15. 15. eID citizen card realization • not a card, but a requirement profile • realization in a PPP modelAUSTRIAN CITIZEN CARD • technology independent interface for identification (identity link) and authenticity (digital signature) • support of arbitrary signature cards; technologically feasible also with mobile phones and other technologies peter.reichstaedter@bka.gv.at
  16. 16. Online Identity = CSP + public registerTrust Center: public sector registriesCertification Service Provider(CSP) Supplementary CSP Register CSP CRR … A-Trust BMI Electronic Identity peter.reichstaedter@bka.gv.at
  17. 17. Central Register of Residents CRR SupR Each resident has a unique number (ID) „ZMR-Zahl“ in the Central Register of Residents (CRR) peter.reichstaedter@bka.gv.at
  18. 18. eID Citizen Card function Bank cards: Each bank (ATM) card issued since March 2005 is also an SSCD (prepared, citizen is free to activate the citizen card function) Health insurance card: Rollout to each citizen started May 2005 finished November 2005 (prepared, citizen free to activate) affinity cards – mobile phone signatur Access to e-business: • eBanking Access to e-gov: • eBilling • eForms • eProcurement Within administration: • eHealth • CyberDoc • eSignature • eDelivery • Archivium • eRegisters • eDocument-Safe • eDelivery • eFile System • eUniversity • eVotinghttp://www.buergerkarte.at/index_en.html peter.reichstaedter@bka.gv.at
  19. 19. goal: constant procedures 1 2 3 HELP.gv.at Electronic File System (ELAK), www.zustellung.gv.at Central Register Portal eDelivery Backoffice Service peter.reichstaedter@bka.gv.at
  20. 20. Electronic File SystemThe „Electronic File” – shortly referred to as ELAK - is one of thelargest projects of the Austrian administrative reform. It constitutesa core element of the Austrian E-Government initiative forimprovement in terms of quality and speed of services in the entirefederal administration and is used in all federal ministries.o simplify und speed up internal processeso ELAK is the original and authentic fileo the electronic file will almost completely replace paper documentso the electronic request will be registered automatically,o followed by logging and editing after authorization,o the electronic file will be dispatched and fees will be invoicedo improve the quality of business process documentationo additionally, citizen-requests will be handled faster ando official documents can be delivered via electronic meanso simplify change management (structure of ministries) peter.reichstaedter@bka.gv.at
  21. 21. empowerment of civil servantselectronic file system (ELAK)• paper ≠ original• paper reduction ~ 40%• document management• efficiency - sustainability• change management• teleworking• electronic delivery PM-SAP, HV-SAP •budgeting and accounting systems •personnel managing Digital Archive eGovernment Training Academy peter.reichstaedter@bka.gv.at
  22. 22. Residence Register since 2002 all communities recording the residence data of persons living in Austria online via the internet possible to obtain a complete list of all residence of a person in Austria by one mouseclick including contact address in the case of prisoners and homeless people linked with the Register of Buildings and Dwellings as well as the Register of Addresses http://zmr.bmi.gv.at ensures that the CRR processes only existing data on addresses, buildings and dwellings (including GEO coding) and that all changes (e.g. re-naming of a street) are done automatically basis for many tasks of the public administration: electronic register, intergovernmental equalisation, the population census, the electronic citizen card also enterprises can use individual data peter.reichstaedter@bka.gv.at
  23. 23. state of registers … peter.reichstaedter@bka.gv.at
  24. 24. goal: constant procedures 1 2 3 HELP.gv.at Electronic File System (ELAK), www.zustellung.gv.at Central Register Portal eDelivery Backoffice Service peter.reichstaedter@bka.gv.at
  25. 25. e.g.: eDeliverydelivering documents is key foreGovernment 2) eMail notificationa consistent model of electronicdelivery has to complete sucheffortApplication independent electronicdelivery 3) Login with eID (citizen card) 1) eDeliveryelectronic documents need the potential for beingauthentic - even if printed on paper such 4) Save or forward official noticesdocuments shall keep validityOfficial signatures serve to facilitate recognition of the fact that a documentoriginates from an authority. peter.reichstaedter@bka.gv.at
  26. 26. … source/origin of document …… content of document … … authenticity … peter.reichstaedter@bka.gv.at
  27. 27. Good practices ….Tax Online• auditors, notaries, lawyers, individuals and enterprises• income tax, corporate tax, value- added tax declaration, …• integration of electronic work flow  re-allocate personnel resources from data recording to operations with a higher value added eJustice-eLaw law making and off publication eCustoms electronic customs clearing eCommercial Register, eLand Register, Real Estate Database eHEALTH Services medical data, medication, insurance status peter.reichstaedter@bka.gv.at
  28. 28. the basic elements Inter- operability eID eDOC peter.reichstaedter@bka.gv.at
  29. 29. Whats next?! Cloud Open Data / Open Government M-Government Government 2.0, … … peter.reichstaedter@bka.gv.at
  30. 30. Conclusion Lets walk the way together … e-Government - it is a journey …. …… NOT a destination we clearly have to identify our strategic goals peter.reichstaedter@bka.gv.at
  31. 31. Thank you! Questions? peter.reichstaedter@bka.gv.at Federal Chancellerey / ICT-Strategy http://www.help.gv.at/ http://www.digital.austria.gv.at/ http://reference.e-government.gv.at/ Results and specifications available online (unfortunately mostly only in German ☺, but we’re doing our best … ) peter.reichstaedter@bka.gv.at

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